Head of Government and Corporate Affairs Location: Milwaukee, WI, US Workplace: Full Time Department: Legal Job Description: Auto req ID: 52887 Title: Head of Government and Corporate Affairs Job Function: Legal Location: Washington, D.C. Company: Harley-Davidson Motor Company Full or Part-Time: Full Time At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? Job Summary The Head of Government & Corporate Affairs will play a critical role in advancing Harley-Davidson’s reputation, policy priorities, and stakeholder engagement strategy by leading the company’s corporate affairs and corporate communications functions. This role will develop and execute integrated strategies across government and public policy, and external engagement to strengthen Harley-Davidson’s profile and protect the company’s interests. Working closely with Legal, Communications, Government Affairs, and senior business leaders, the Head of Corporate Affairs will help shape the company’s voice in public policy debates, manage corporate reputation, and ensure alignment between policy advocacy, and the company’s broader business strategy. The ideal candidate brings deep experience at the intersection of public policy, and corporate communications, particularly as it relates to manufacturing, trade, mobility, workforce, and regulatory issues affecting iconic American brands. This role will be located in Washington, D.C. with regular travel to Milwaukee, WI. What You’ll Do Corporate Affairs & Public Policy • Develop and execute sophisticated strategies to advance Harley-Davidson’s corporate affairs, public policy, and advocacy priorities through industry groups, coalitions, and key influencers. • Evaluate policy developments through the lens of Harley-Davidson’s operating model, global manufacturing footprint, dealer network, workforce, and rider community. • Monitor and assess political, legislative, and regulatory developments at the federal and state levels, identifying emerging risks and opportunities. • Serve as a trusted advisor to internal business leaders on public policy, reputation, and stakeholder considerations. • Help shape and advance the company’s positions on key issues affecting the manufacturing and mobility sectors. Corporate Communications & Reputation Management • Lead corporate communications strategies that strengthen Harley-Davidson’s reputation among policymakers, media, industry stakeholders, and the broader public. • Lead crisis communications planning and response, including the development of rapid-response messaging, executive guidance, and cross-functional coordination to protect the company’s reputation during high-risk or high-visibility situations. • Develop and manage messaging frameworks that align public policy priorities with the company’s brand and corporate narrative. • Draft and oversee the creation of high-impact communications materials including financial calendar communications, executive speeches, op-eds, media statements, talking points, and briefing materials. • Support executive leadership with communications preparation for media interviews, public appearances, and policy engagements. • Manage corporate positioning on key issues and ensure message consistency across external platforms and stakeholders. Stakeholder Engagement • Maintain strong working relationships with media, industry and trade associations, consultants, thought leaders, and internal stakeholders to align messaging and advance strategic objectives. • Coordinate closely with Government Affairs, Legal, and senior leadership to ensure integrated advocacy and communications efforts. • Help build and maintain relationships with key external stakeholders including policymakers, industry leaders, and third-party advocates. Crisis Communications Execution • Anticipate and manage reputational risks through strategic messaging, media monitoring, and proactive communications planning. What It Takes • Bachelor’s degree required. • Minimum 12 years of relevant experience in corporate affairs, corporate communications, public affairs, government relations, or a related field. • Demonstrated experience developing and executing integrated public policy and corporate communications strategies. • Experience working with both international and national media, shaping executive communications, and managing complex reputational issues. • Congressional, regulatory, trade association, or manufacturing-sector experience preferred but not required. • Experience in crisis communication. • Exceptional written and verbal communication skills, with the ability to translate complex policy issues into clear, compelling narratives. • Strong knowledge of public policy issues relevant to manufacturing, trade, transportation, labor/workforce, taxation, and regulatory policy. • Proven ability to build, manage, and grow strategic relationships with external and internal stakeholders. • Strong political and business acumen with the ability to navigate complex, fast-moving environments. • Proven ability to work independently, manage multiple priorities, and meet tight deadlines with attention to detail. • Excellent interpersonal skills and a collaborative, team-oriented approach. Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience. The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here. Applicants must be currently authorized to work in the United States. Direct Reports: Yes Travel Required: 10 - 25% Pay Range: $246,900-$407,300 Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer Relocation: This position is eligible for domestic relocation assistance (within posted country) #LI-REMOTE

Title: Director of Sales Operations Location: Remote, US Job Description: We&rsquo;re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we&rsquo;ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. Summary The Director of Sales Operations is a senior leader responsible for architecting, scaling, and optimizing the systems, processes, and insights that power Roo&rsquo;s revenue engine. This role oversees the full Sales Operations strategy, partnering closely with Growth, Data, Finance, and Marketplace leadership to ensure predictable forecasting, high-quality data infrastructure, and strong cross-functional alignment across all marketplace teams. This leader owns sales compensation design, HubSpot governance and automation, sales forecasting, market-level performance analytics, and the operational frameworks that support both day-to-day execution and long-term strategic planning. They will build and lead a high-performing Sales Ops team while driving operational rigor, data accuracy, and consistency across our revenue motions. The Director of Sales Operations plays a critical role in enabling scalable growth for the business, ensuring the systems and insights underpinning our sales engine are robust, efficient, and aligned to company objectives. Core Responsibilities Sales Operations Leadership & Strategy - Build and own the long-term Sales Operations strategy aligned to Roo&rsquo;s revenue growth, GTM model, and marketplace dynamics. - Establish scalable processes, standards, and systems across supply and demand-facing teams. - Serve as the primary operational thought partner for the CRO, SVP Marketplace and management team. - Define and manage the roadmap for CRM architecture, automation, and workflow optimization (HubSpot). - Drive operational readiness for monitoring supply/demand, product initiatives, and GTM expansions. Sales Forecasting & Revenue Predictability - Oversee all forecasting activities in partnership with Finance and Data. - Implement multi-level forecasting (bottom-up, top-down, weighted pipeline, trend-based). - Develop dashboards and reporting structures to support monthly pipeline reviews and KPI tracking. - Establish clear methodologies for pipeline hygiene, data integrity, and forecasting accuracy. Sales Compensation & Performance Management - Own end-to-end compensation design, governance, and quarterly/annual comp planning. - Develop scalable, transparent commission structures aligned with revenue goals and market conditions. - Oversee quota setting, territory design, rep capacity modeling, and incentive administration. - Partner with People Ops and Finance to ensure compliant and timely payouts. Cross-Functional Collaboration & Alignment - Partner deeply with Finance, Data and Growth teams to ensure strong data integrity and actionable insights. - Collaborate with marketing and BD leadership on end-to-end lead management, routing, and funnel optimization. - Create aligned SOPs between Sales, Marketing, Growth, and Customer Success. - Support cross-functional strategic initiatives, including OKR planning and cross-team capacity modeling. Operational Excellence & Tooling - Own HubSpot configuration, governance, and optimization as the system of record for sales. - Drive automation across reporting, lead management, account health, and performance metrics. - Evaluate, implement, and integrate additional sales tech stack tools as needed. - Ensure high adoption and enablement through structured training and documentation. Team Leadership & Development - Lead, mentor, and develop a high-performing Sales Ops team (including managers and ICs). - Establish clear KPIs, operating cadences, and accountability mechanisms. - Foster a culture of continuous improvement, operational rigor, and data-driven decision making. Qualifications Required - 10+ years in Sales Operations, Revenue Operations, or Sales Strategy roles, with at least 5 years leading teams. - Experience in B2B SaaS, marketplace, or startup environments where GTM motion, CAC/LTV, and field strategy are critical. - Expert-level knowledge of HubSpot CRM design, sales automation, reporting, and lifecycle configuration. - Deep experience owning sales forecasting, pipeline management frameworks, and revenue predictability. - Demonstrated success designing sales compensation plans, quotas, and performance incentive systems. - Strong experience collaborating with Data and Finance teams on reporting, ETL/data source issues, attribution, and forecasting. - Ability to set vision and drive from strategy to execution in ambiguous, fast-moving environments. - Exceptional analytical problem solving with mastery of spreadsheets, dashboards, and data interpretation. - Excellent written and verbal communication skills with the ability to influence executive stakeholders. Preferred - Experience scaling Sales Ops teams from early stage to growth phase. - Experience in online marketplaces or multi-sided platforms. - Familiarity with field operations, capacity planning, and GTM design across both supply & demand motions. - Experience with advanced forecasting models or RevOps tools (Clay, BoostUp, Gong, etc.). Success in This Role Looks Like - Predictable, consistent forecasting accuracy across all revenue teams. - Highly optimized HubSpot architecture with strong adoption and data hygiene. - Clear, scalable processes for the full sales lifecycle, from lead capture to retention. - A confident, aligned partnership between Sales Ops, Growth, Data, Finance, and Marketplace leadership. - A strong Sales Ops team executing against an evolving roadmap with clarity and accountability. Success Indicators (First 12 Months) 1. Clear Daily Prioritization in HubSpot - Every frontline seller and AM can log into HubSpot and immediately see an accurate, prioritized task list, based on SLAs, pipeline stage, account health, and market maturity. - Adoption >90% and demonstrated improvements in follow-through (task completion, outreach cadences, etc.) 2. Unified, Market-Level Growth Operating Model - Standardized dashboards and forecasting models for each active market (supply, demand, conversion, pricing signals). - This model becomes the single source of truth for CRO, Growth, and Data (this can be negotiated with Albert) 3. Fully Systematized Lead Management + Routing - End-to-end funnel architecture redesigned and automated in HubSpot. - Clear SLAs defined and automatically enforced (alerts, escalations, task creation). - Demonstrable improvement in lead response times and conversion rates. 4. A Quota-to-Cash Compensation Engine That Works Smoothly - All comp plans redesigned using best-practice models. - Quarterly payouts occur with no escalations and <2% adjustment rate. - Reps report high clarity around how they earn, and Finance validates predictability in commission accruals via eNPS and quarterly people team surveys 5. Forecast Accuracy &uarr; and Forecast Variability &darr; - Team delivers consistent forecast accuracy within an agreed margin. - Forecasting moves from reactive to trend-driven: supply/demand forecasts, AM book growth, pipeline forecasts, territory-level projections. 6. Data Integrity Foundation Fully Stabilized - Key CRM fields standardized, deduplication automated and consistent. - Data quality SLAs with Data Team partnership. - Data team validates that Sales Ops governance materially reduces errors in downstream reporting. 7. HubSpot Infrastructure Designed for Scale - Lifecycle, automation, scoring, and workflows modernized to support 2&ndash;3x volume without manual intervention. - Clear documentation and training in place so new hires reach competency faster. - Improved Sales Enablement tools deployed. 8. Improved Supply Engagement & Retention - Ops and product workflows built to reduce drop-off. - Supply churn down quarter-over-quarter. - Clear, atomic drivers of supply retention identified and built into dashboards and AM tasks. 9. Leadership Bench Strengthened - A clear internal promotion path for Sales Ops ICs and managers. - Evidence of increased autonomy and decision-making across the team. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). Exact compensation may vary based on skills, experience, and location. Tier 1 Pay Range (examples: San Francisco, NYC) $180,000 - $230,000 USD Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago) $160,000 - $210,000 USD Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento) $150,000 - $195,000 USD Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City) $145,000 - $185,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: - Accelerated growth & learning potential. - Stipends for home office setup, continuing education, and monthly wellness. - Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. - 401K - Unlimited Paid Time Off. - Paid Maternity/Paternity and reproductive care leave. - Gifts on your birthday & anniversary. - Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.

Title: Customer Success Operations Lead Location: Barcelona Workplace: hybrid Category: SERVICES OPERATIONS Job Description: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers&rsquo; whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We&rsquo;re here to stay&mdash;and we&rsquo;re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler&mdash;for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. About the role: Are you passionate about Customer Success excellence, data-driven retention strategies, and making global CS teams more efficient? If so, we are looking for a CSM Operations Lead to join us. In this role, you will be a key pillar of our Revenue Operations team, acting as a strategic Business Partner to our global CS leadership. You will own the operational health of our customer base and drive continuous process improvement to protect and grow our recurring revenue. You will partner closely with both Senior GTM Ops, Customer Success management and internal system stakeholders to keep our post-sales engine running at its best. What You&rsquo;ll Do: - Strategic Support: Act as the primary Business Partner for VP, Customer Success EMEA & VP, Customer Success Americas, supporting CSM regional directors and 1st line managers worldwide. - Data & Insights: Lead Retention Forecasting, CSM Data Operations, and provide deep-dive Churn & Downsell Analysis. - Reporting & Analysis: Manage all Reporting Requirements and perform Ad Hoc analysis to drive executive decision-making. - Lifecycle Management: Own Accounts Allocation, Handover tracking, and the monitoring of all CSM KPIs. - Performance & Incentives: Manage Quotas, Commission Inquiries, and Exceptions, ensuring accuracy in CSM compensation. - Operational Rhythm: Drive the leadership drumbeat by managing Meeting Agendas & Notes, as well as the preparation and resourcing for QBRs, All Hands, and Off-sites. - Systems & Communication: Liaise with the ISD (Internal Systems & Data) team to validate Tool Requirements, oversee Internal Communication, and ensure system workflows align with CS operational needs. What We&rsquo;re Looking For: - Technical Proficiency: Advanced experience with Salesforce (reporting, dashboards, and data architecture) and Gainsight (Success Plans, Playbooks, and Health Scoring). - Experience: 3&ndash;5 years of experience in Revenue Operations, Sales Operations, or a dedicated CSM Operations role within a SaaS environment. - Analytical Rigor: Exceptional attention to detail with a GTM business approach to data; you don&rsquo;t just flag risks, you solve them at scale. - Communication: Strong written and verbal English communication skills, with the ability to translate complex data into actionable insights for regional directors. - Project Management: Proven ability to work cross-functionally and manage competing priorities&mdash;such as commission cycles and strategic planning&mdash;in a fast-paced environment. - Proactive Mindset: You are a self-starter who proactively identifies friction in the customer lifecycle and proposes scalable solutions. Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we&rsquo;re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we&rsquo;re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company&rsquo;s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider&rsquo;s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Act as a strategic partner to customer success leadership, manage retention forecasting and reporting, and drive process improvements to enhance operational efficiency and protect recurring revenue within the organization.