SOT Operations Specialist, North Americas We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... The purpose of this role is to mitigate supply chain risk that could potentially impact Ford Motor Company’s Manufacturing Operations. You will be responsible for working with and resolving a caseload of operationally and financially distressed production supplier that requires onsite support to mitigate risk. Developing and delivering risk mitigation strategies aimed at protecting Ford’s Vehicle and Powertrain production plants. SOT Operations Specialist, North Americas What you'll do... • Nationwide/North America Travel Required: Travel frequently (up to 75%) to support supplier operations, including occasional weekends and off-shifts • Supplier Support & Recovery: Work directly with operationally and financially distressed suppliers, providing onsite support to stabilize production and reduce supply risk. • Leading / Facilitating immediate establishment of Interim Containment & Permanent Corrective actions, also insert Zero Loss Units and Agility - Speed of Resolution as key measurables for this role • Corrective Action Implementation: Support and execute interim and permanent corrective actions to improve supplier performance and ensure consistent supply. • Issue Diagnosis: Analyze production, capacity, and quality challenges to identify root causes using structured problem-solving methods (e.g., 8D). • Capacity & Risk Mitigation: Help resolve bottlenecks and constraints to prevent disruptions to production and minimize premium freight. • Onsite Assessments: Participate in supplier site evaluations to identify risks and opportunities across manufacturing and quality processes. • Cross-Functional Collaboration: Partner with internal teams and suppliers to implement practical, data-driven solutions. • Communication: Summarize issues, actions, and progress clearly for team members and leadership. You'll have... • Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Supply Chain, Business, or related field • 5+ years of experience in Manufacturing, Supply Chain, or Operations, including troubleshooting and resolving manufacturing or supply chain issues • 5+ years applying analytical and critical thinking to identify root causes and implement solutions using structured problem-solving methods (e.g., 8D, root cause analysis) • Experience navigating ambiguous or evolving operational problems in time-sensitive, high-pressure, high-visibility environments • Proven ability to manage multiple priorities and drive urgent resolution • 5+ years collaborating across teams with strong communication and cross-functional teamwork skills • Proficiency in Excel and data analysis to support operational problem solving • Working knowledge of manufacturing processes and lean principles with practical experience applying continuous improvement practices • Willingness to travel up to 100% and support weekends/off-shifts as needed Even better, you may have... • MBA or Master’s Degree in Industrial Engineering • Experience in automotive or supplier manufacturing environments • Exposure to APQP, PPAP, or supplier quality processes • Self-starter mindset with the ability to learn quickly in dynamic environments You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. This position is a salary grade 8 and ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value. For more information on salary and benefits, click here: https://fordcareers.co/GSR Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. #LI-Remote #LI-RR2

Role Description The Lead Dealer Services Operations Specialist is responsible for supporting all functions related to NSCC and Dealer operations. Qualifications - Bachelor’s degree in business administration or related field. - 2-4 years of mutual fund industry experience. Requirements - Monitors reports and files to ensure successful posting of transactions. - Coordinates settlement of NSCC transactions with Financial Control Team. - Resolves and communicates status of failed trades. - Processes dividends. - Runs commission payment jobs and supports broker dealer inquiries about commission payments. - Supports dealer-related file transmissions. - Assists in building process documentation. - Monitors Blue Sky database against shareholder transaction activity; coordinates registrations with Blue Sky administrators, and updates shareholder recordkeeping system to keep permits current. - Processes dealer, branch, and rep updates on shareholder recordkeeping system as requested by broker dealers. - Coordinates dealer agreement changes. - Retrieves and processes system-generated reports as requested by clients and broker dealers. - Occasionally manipulates and filters data in Excel reports to accommodate unique client data requests or to efficiently address operational issues. - Mentors associates through instruction, coaching, providing real-time on-the-job experiences, modeling effective practices, and advising on methods used. - Supports broker dealer contact with pricing issues, transaction settlement questions, trade corrections, and other miscellaneous operational items. - Contact with members of team and internal teams regarding follow-up on inquiries, open workflow, etc. - May perform other duties as required and assigned. Knowledge - Shareholder recordkeeping system and procedures. - Mutual fund Transfer Agent Operations. - Microsoft Office Suite. - Adobe Acrobat. Skills and Abilities - Discerns client priorities effectively and lead stakeholders through issue analysis and resolution. - Aligns associates with company values and goals. - Plans and delegates the work of others. - Motivates and inspires others. - Assesses the performance of self and associates to make improvements or take corrective action. - Plans and develops systems and procedures to improve operating quality and efficiency of department in accordance with company policies and procedures. - Troubleshoots issues utilizing creative and critical thinking skills. - Multitasking, analytical, critical thinking, and organizational skills. - Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness. - Demonstrates personal integrity, responsibility, and accountability. - Effectively uses resources such as time and information in conjunction with associates. - Participates in solving problems and making decisions. - Presents and expresses ideas and information, written and oral, clearly, and concisely. - Actively listens to others to achieve understanding and supports an open exchange of ideas and information. - Identifies needs, arranges for, and obtains resources to accomplish individual and department goals. - Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations. - Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion. - Equivalent education, experience, and KSA’s will be considered. Company Description Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.

• Provide project management for newly approved locations throughout Canada, and U.S. as needed. • Manage the process of opening new locations. • Provide supervision through on-site visits and effective post-opening consulting. • Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators. • Facilitate maximizing sales and profits of new restaurants through operations excellence. • Protect Dairy Queen ® brand and respective trademarks. • Plan, organize, direct and control the activities for new restaurants as assigned from approval until goals are met. • Ensure necessary initiatives are taken on a timely basis to accomplish goals in product quality, food safety, quality of service, speed of service, employee morale, productivity and profitability. • Provide business consulting services to recently opened locations within the assigned district. • Maintain consistent performance standards among franchisees within the assigned district.

• Provide project management for newly approved locations throughout Canada • Manage the process of opening new locations • Provide supervision through on-site visits and effective post-opening consulting • Utilize knowledge of restaurant operations to provide counsel and advice to franchisee owners/operators • Facilitate the maximizing of the sales and profits of new restaurants • Protect Dairy Queen ® brand and respective trademarks