Symetra has an exciting opportunity to join our team as a Sr. Process Owner! About the role This role is responsible for the improvement, efficiencies, and effectiveness of internal processes within the business unit. The Sr. Process Owner will own and manage multiple processes including implementation, documentation, communication, maintenance, and improvement of processes. Processes may include multiple stakeholders, impact external partners or vendors, internal teams, have a moderately complex technology component and be medium to high risk. Leads medium to large system and process remediations and contributes to efforts to enhance and refine staffing models. Partners with and backs-up others in the department as needed to meet department objectives and goals. What you will do - Identifies opportunities and leads efforts to improve efficiencies/effectiveness as well as represents the department on various project teams, and/or Agile sprint activities including but not limited to product, staffing, technology and regulatory related initiatives. - Supporting the many changes happening in Workforce Benefits including assisting teams to be ready for the new ecosystem and other key processes as well as supporting teams to be ready for the new acquired book of business being onboarded in 2026 and 2027. - Coordinates and facilitates development and execution including implementation of changes that directly or indirectly impact the department. Coordinates system and process remediation efforts. - Reviews procedure updates for effectiveness. - Collaborates with others (Analysts, Management, etc.) in determining key performance indicators, and measuring and communicating business benefits. - Documents business requirements and participates in user testing to ensure desired results are displayed. Ensures business continuity. - Reviews deliverables, change requests, and decision requests to confirm business requirements are met, and issues are identified. - Partners with Tech Analysts and Engineers to troubleshoot issues and identify alternate solutioning. - Drives prioritization of defects, enhancements, and process improvement. Why work at Symetra "Symetra will spoil you. There aren't many companies that will put as much effort into you being a success as Symetra. The culture will challenge you but simultaneously put you at ease. Failure is seen as integral to the learning process so there is less reason to be fearful of it." - Kerry S., Sr. Systems Analyst “I feel welcome and included at Symetra every day and I really believe you can be you at Symetra." - Megan H., Deputy Chief Compliance Officer What we offer you We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. - Flexible full-time or hybrid telecommuting arrangements - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days and ten paid holidays - Give back to your community and double your impact through our company matching - Want more details? Check out our Symetra Benefits Overview Compensation Salary Range: $79,900 – $133,200 plus eligibility for annual bonus programs Who you are - College degree or equivalent work experience. - Six Sigma or other professional certifications or designations appropriate and relevant for this role. - Group Benefits experience is a plus. - 5-8 years of cumulative, relevant experience. - High school diploma required. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: https://symetra.eightfold.ai/careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: - Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." - Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. - Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: - Disqualification from the recruitment process - Withdrawal of a job offer - Termination of employment and other criminal and/or civil remedies, if fraud is discovered

• Partner with business stakeholders and SAP functional teams to analyze requirements and design, develop, and test robust SAP solutions supporting core Order to Cash processes. • Gather and prioritize business requirements, translate them into functional specifications, and identify opportunities for process improvements and automation. • Lead and support Order to Cash related projects and deliverables, ensuring alignment with business objectives. • Perform hands-on configuration in S/4HANA for pricing, order management, ATP, delivery, billing, credit management, and inter-company processes. • Drive fit-gap analysis, solution design, and preparation of functional specifications. • Collaborate with cross-functional workstreams to design seamless end-to-end processes and integrations. • Lead or contribute to testing activities, including unit testing, integration testing, UAT coordination, defect resolution, and cutover planning. • Create and maintain essential project documentation, including business requirements, functional/technical specifications, and test scripts. • Influence Order to Cash process strategy by recommending best practices and innovative solutions that align with enterprise goals. • Drive continuous improvement initiatives to optimize system performance and enhance user experience. • Provide deep functional expertise and production support for Order to Cash processes, including incident resolution and break-fix solutions. • Mentor junior team members and contribute to knowledge-sharing across the organization.

• Vendor Account Setup: Set up new vendor accounts, including handling credit applications and ensuring all required information is input into the company’s tech stack. • Invoice Integration: Integrate monthly master bills into the accounting system (GP) for proper tracking and payment. • UFPC Invoice Payments: Process and pay all invoices received from UFPC (Unified Foodservice Purchasing Co-op). • PlateIQ & GP Integration: Export all approved invoices from PlateIQ to the company's accounting system, GP. • Weekly Payment Processing: Handle weekly payments for both check and credit card vendors to ensure all obligations are met on time.

PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. We are seeking a Loan Processor to evaluate all information supplied on the mortgage loan application, verify the validity of the information, and assemble a completely documented file to Underwriting and Closing. Under the direction of the Regional Operations Manager, this person acts as the primary liaison between the loan officer, loan officer assistant, realtors, builders and the customer(s). PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience. Award-Winning Culture Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace. - #7 2023 Energage Top Workplaces in the USA1 - # 11 2023 Energage Top Workplaces in Financial Services1 - Top 25 2023 Fortune Best Workplaces for Women™2 - Top 25 2023 Fortune Best Workplaces in Financial Services™2 - Top 50 2023 Fortune Best Workplaces for Millennials™2 - #11 2023 Fortune Best Workplaces in Texas™2 - Scotsman Guide 2024 Top Workplaces3 (Editor’s Pick) - #7 2023 Dallas Morning News Top Workplaces4 Key Facts About PrimeLending - Established in 1986 - Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company - #11 2023 Top Retail Volume, Scotsman Guide - #15 2023 Top Overall Volume, Scotsman Guide3 - 400+ purchase, renovation, refinance and reverse mortgage products - National lender with coverage in all 50 states - 2023 Best-in-Class Lender in 4 categories by MortgageCX5 - Branches located in 42 states - 96% customer satisfaction rating6 - 4.9 national average star rating on Google - 22,000+ five star Zillow reviews 1Energage Top Workplaces Awards 2Great Place to Work 3Scotsman Guide 4The Dallas Morning News 5MortageCX 6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23. The Retail Operations team's main focus is to ensure smooth and efficient processing of mortgage applications while providing exceptional customer service throughout the lending process. Our primary objective is to support the origination and fulfillment of mortgage loans for retail customers through various tasks and responsibilities. Our mission revolves around people, from loan officers to local operations and corporate support teams, all working toward a common goal of delivering outstanding service. We take pride in exceeding customer expectations and playing a vital role in helping them achieve their dreams by supporting our production team to close more loans.