• You'll assist recruiters with collecting candidate offer letters, I9 documentation and other relevant onboarding information. • This role will be on camera with new hires often, as completing I9s for high-volume hiring efforts is a key responsibility. • You'll manage multiple steps in the onboarding process including, but not limited to, submitting & reviewing background checks, sending new hire documentation, and completing the hiring process via UKG. • You will maintain new hire rosters and communicate information to partners in IT and Facilities for equipment shipping/pick-up, tracking, etc • You will be responsible for candidate engagement from the time an offer is accepted until a new hire’s first day of training • You will manage a high volume of emails to & from new employees with questions, concerns, and onboarding updates. • You will assist the TA Operations team with various projects throughout the year including, but not limited to, Employee Referral Program, Recruitment Marketing, UKG, Greenhouse, Audits

• Own and optimize the end-to-end onboarding journey (UI/UX, field placement, page flows, error handling) for corporate payments • Partner closely with sales teams to improve the customer onboarding experience and increase conversion rates • Translate business needs and sales feedback into clear technical requirements for engineering teams • Drive improvements in automated decisioning to reduce manual review cases • Manage Salesforce-driven workflows and ensure application data is accessible and actionable for sales teams • Lead credit portfolio initiatives, including adjudication workflows and credit line reassessment using internal and external data sources • Design and implement process automation solutions, including Salesforce-based routing and decision logic • Identify and implement AI-driven opportunities for process optimization and smarter decisioning • Collaborate cross-functionally with risk, compliance, engineering, and operations teams • Monitor and improve key metrics related to onboarding, conversion, and customer lifecycle performance

Role Description We are looking for client growth representatives with the ability to work remotely to drive revenue through client expansion and relationship development. - Manage and grow a portfolio of client accounts - Identify upsell, cross-sell, and service expansion opportunities - Conduct consultative conversations to uncover evolving client needs - Present additional service solutions aligned with client goals - Maintain accurate account notes, forecasts, and growth pipeline in CRM tools - Collaborate with onboarding and operations teams to support client success Qualifications - Experience in account management, client growth, or sales roles is a plus but not required - Strong relationship-building and consultative selling skills - Comfortable working independently in a remote environment - Organized, detail-oriented, and goal-driven - Strong written and verbal communication skills - Experience in BPO, SaaS, or professional services preferred Benefits - Competitive compensation with performance-based incentives - Fully remote, work-from-home flexibility - Benefits including medical, dental, vision, 401k, and paid time off - Opportunities for career growth and advancement - Ongoing training and leadership support - Collaborative, client-focused team culture Company Description Virtualite Business Process Outsourcing Services helps entrepreneurs and organizations streamline operations through virtual support and digital process management. We drive growth by improving efficiency, productivity, and scalability—allowing clients to focus on what matters most.

Role Description Mercury is building a complete finance stack for startups. This role is laser-focused on the accuracy and overall quality of Mercury’s Onboarding team. In addition to the primary responsibility of performing Quality Control (QC) reviews, this role assists in creating and maintaining QC process documentation and training resources for both the QC team and the Onboarding team as a whole. As a member of the Onboarding QC team, you will take an active role in the continued development of the Onboarding team’s work. This means: - Conducting regular QC reviews for ICs, contractors, and BPO agents - Contributing to monthly QC reports - Supporting project work our team may take on - Identifying improvements the Onboarding team can make to ensure they’re meeting the high quality customer experience standard - Documenting and monitoring Onboarding’s successes and opportunities - Delivering feedback that delights, informs, and inspires Qualifications - Be a highly motivated self-starter, comfortable working within a high-risk environment - Enjoy solving complex problems and be comfortable challenging existing ideas and flagging potential issues and opportunities - Work efficiently and independently, but ask for help when you need it - Enjoy and have experience working autonomously on both queue- and project-based work, and be able to switch between them comfortably - Demonstrate an emphasis on quality, accuracy, and detailed documentation in your daily work - Have a desire to improve processes and products within ONB and the greater Risk org - Have superb written communication skills, particularly for providing clear and actionable feedback - Expertly balance crafting feedback that shares constructive opportunities, celebrates work well done, and accounts for the needs of the person receiving it - Be curious and willing to learn about the US banking system, startups, and ecommerce companies Requirements - Perform regular QC assessments for the Onboarding team to ensure compliance with current policies and procedures - Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-related projects within ONB - Provide feedback and recommendations to improve performance across the Onboarding team - Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation - Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement Benefits - Base salary - Equity (stock options/RSUs) - Competitive salary and equity ranges updated regularly Company Description Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.