• Own and optimize the end-to-end onboarding journey (UI/UX, field placement, page flows, error handling) for corporate payments • Partner closely with sales teams to improve the customer onboarding experience and increase conversion rates • Translate business needs and sales feedback into clear technical requirements for engineering teams • Drive improvements in automated decisioning to reduce manual review cases • Manage Salesforce-driven workflows and ensure application data is accessible and actionable for sales teams • Lead credit portfolio initiatives, including adjudication workflows and credit line reassessment using internal and external data sources • Design and implement process automation solutions, including Salesforce-based routing and decision logic • Identify and implement AI-driven opportunities for process optimization and smarter decisioning • Collaborate cross-functionally with risk, compliance, engineering, and operations teams • Monitor and improve key metrics related to onboarding, conversion, and customer lifecycle performance

Role Description We are looking for client growth representatives with the ability to work remotely to drive revenue through client expansion and relationship development. - Manage and grow a portfolio of client accounts - Identify upsell, cross-sell, and service expansion opportunities - Conduct consultative conversations to uncover evolving client needs - Present additional service solutions aligned with client goals - Maintain accurate account notes, forecasts, and growth pipeline in CRM tools - Collaborate with onboarding and operations teams to support client success Qualifications - Experience in account management, client growth, or sales roles is a plus but not required - Strong relationship-building and consultative selling skills - Comfortable working independently in a remote environment - Organized, detail-oriented, and goal-driven - Strong written and verbal communication skills - Experience in BPO, SaaS, or professional services preferred Benefits - Competitive compensation with performance-based incentives - Fully remote, work-from-home flexibility - Benefits including medical, dental, vision, 401k, and paid time off - Opportunities for career growth and advancement - Ongoing training and leadership support - Collaborative, client-focused team culture Company Description Virtualite Business Process Outsourcing Services helps entrepreneurs and organizations streamline operations through virtual support and digital process management. We drive growth by improving efficiency, productivity, and scalability—allowing clients to focus on what matters most.

Role Description Mercury is building a complete finance stack for startups. This role is laser-focused on the accuracy and overall quality of Mercury’s Onboarding team. In addition to the primary responsibility of performing Quality Control (QC) reviews, this role assists in creating and maintaining QC process documentation and training resources for both the QC team and the Onboarding team as a whole. As a member of the Onboarding QC team, you will take an active role in the continued development of the Onboarding team’s work. This means: - Conducting regular QC reviews for ICs, contractors, and BPO agents - Contributing to monthly QC reports - Supporting project work our team may take on - Identifying improvements the Onboarding team can make to ensure they’re meeting the high quality customer experience standard - Documenting and monitoring Onboarding’s successes and opportunities - Delivering feedback that delights, informs, and inspires Qualifications - Be a highly motivated self-starter, comfortable working within a high-risk environment - Enjoy solving complex problems and be comfortable challenging existing ideas and flagging potential issues and opportunities - Work efficiently and independently, but ask for help when you need it - Enjoy and have experience working autonomously on both queue- and project-based work, and be able to switch between them comfortably - Demonstrate an emphasis on quality, accuracy, and detailed documentation in your daily work - Have a desire to improve processes and products within ONB and the greater Risk org - Have superb written communication skills, particularly for providing clear and actionable feedback - Expertly balance crafting feedback that shares constructive opportunities, celebrates work well done, and accounts for the needs of the person receiving it - Be curious and willing to learn about the US banking system, startups, and ecommerce companies Requirements - Perform regular QC assessments for the Onboarding team to ensure compliance with current policies and procedures - Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-related projects within ONB - Provide feedback and recommendations to improve performance across the Onboarding team - Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation - Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement Benefits - Base salary - Equity (stock options/RSUs) - Competitive salary and equity ranges updated regularly Company Description Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.

🌟 We’re Hiring! Triage, Duty & Onboarding Clinician (Neurodevelopmental Services) Remote working style with occasional travel to our UK offices. Full Time, Permanent £55,000 per annum plus amazing bonus and benefits package included! We are seeking an experienced and confident clinician to join XYLA Neurodevelopmental Services as a Triage, Duty & Onboarding Clinician. This is a pivotal clinical leadership and operational interface role, sitting at the heart of service safety, clinical quality, and workforce readiness across our Neurodevelopmental pathways. Rather than being embedded within a single pathway, this role functions as a central clinical coordination and quality gateway, ensuring referrals are appropriately triaged, clinicians are supported in real time, and new starters are onboarded safely and effectively into ND assessment work. You will act as a trusted clinical escalation point, translating clinical governance requirements into day-to-day practice and helping to maintain service continuity during periods of pressure or change. Part of Acacium Group, Xyla is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed. Working with over 80 NHS trusts, our clinical care team delivers a range of clinical services in hospitals, the community or virtually. Our services include diagnostic, acute and virtual services – all of which are designed and delivered by senior NHS consultants and operational staff who ensure that national clinical guidelines and operational best practice guidance are met. 💡 About the Role In this role, you will - Review referrals for ADHD, ASD, and wider ND pathways - Identify safeguarding concerns, clinical risk, or diagnostic complexity early - Provide day-to-day clinical troubleshooting and duty cover - Respond to urgent clinician queries (e.g. medication pathways, ADOS processes, report queries) 🎯 What You’ll Bring We don’t expect perfection. If most of this sounds like you, we’d love to hear from you: - Confident in risk assessment, safeguarding, and clinical decision making - Comfortable supporting and guiding other clinicians - Highly organised, calm under pressure, and clinically credible - Able to work remotely while maintaining strong communication and oversight 🌍 Why Join Us? - Your work will directly shape decisions that improve our services. - You’ll help us maximise value by ensuring data quality. - You’ll be part of a supportive team where new ideas are welcomed. - You’ll have opportunities to learn, grow, and develop your skills. ✨Your Benefits - Pensions scheme, free mortgage broker service & life assurance - Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops - Endless learning and development opportunities at your fingertips, including fully funded qualifications - Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance - Discounts. Shopping, lifestyle & cinema discounts 📚 Experience We’re Looking For - A registered RMN or suitably qualified Neurodevelopmental clinician - Experienced in ND assessment services (ADHD / ASD) - Relevant professional registration and qualifications (NMC, SWE, or HCPC). 🧩 Inclusion & Accessibility We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities. #INDENT2022