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Banking for startups: mercury.com
Onboarding QC Specialist
Location
United States
Posted
66 days ago
Salary
$68.3K - $85.4K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Onboarding QC Specialist
Mercury
Role Description Mercury is building a complete finance stack for startups. This role is laser-focused on the accuracy and overall quality of Mercury’s Onboarding team. In addition to the primary responsibility of performing Quality Control (QC) reviews, this role assists in creating and maintaining QC process documentation and training resources for both the QC team and the Onboarding team as a whole. As a member of the Onboarding QC team, you will take an active role in the continued development of the Onboarding team’s work. This means: - Conducting regular QC reviews for ICs, contractors, and BPO agents - Contributing to monthly QC reports - Supporting project work our team may take on - Identifying improvements the Onboarding team can make to ensure they’re meeting the high quality customer experience standard - Documenting and monitoring Onboarding’s successes and opportunities - Delivering feedback that delights, informs, and inspires Qualifications - Be a highly motivated self-starter, comfortable working within a high-risk environment - Enjoy solving complex problems and be comfortable challenging existing ideas and flagging potential issues and opportunities - Work efficiently and independently, but ask for help when you need it - Enjoy and have experience working autonomously on both queue- and project-based work, and be able to switch between them comfortably - Demonstrate an emphasis on quality, accuracy, and detailed documentation in your daily work - Have a desire to improve processes and products within ONB and the greater Risk org - Have superb written communication skills, particularly for providing clear and actionable feedback - Expertly balance crafting feedback that shares constructive opportunities, celebrates work well done, and accounts for the needs of the person receiving it - Be curious and willing to learn about the US banking system, startups, and ecommerce companies Requirements - Perform regular QC assessments for the Onboarding team to ensure compliance with current policies and procedures - Maintain a strong working knowledge of Onboarding team processes and contribute to planning and implementation of quality-related projects within ONB - Provide feedback and recommendations to improve performance across the Onboarding team - Contribute to regular QC reporting and assist in maintaining QC procedures and process documentation - Help to monitor and analyze QC data to identify trends, anomalies, process gaps, and areas for improvement Benefits - Base salary - Equity (stock options/RSUs) - Competitive salary and equity ranges updated regularly Company Description Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.
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