• Build the Customer Support department from (almost) scratch. • Contribute significantly to the company’s goal of delivering exceptional user experiences and top-tier support across various channels. • Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals • Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors • Hire and onboard new Customer Support agents • Lead, support, and coach Support agents to maintain service quality and consistency • Utilize and optimize tools and systems to improve team productivity and service quality • Gather and communicate feedback from the Tutor Community to support strategic improvements • Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities • Track and analyze support metrics to monitor performance, identify trends, and improve service quality • Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs • Collect, analyze, and relay customer and tutor feedback to improve processes and service quality • Implement short-term solutions and contribute to long-term operational improvements • Collaborate with internal teams to align Customer Support activities with company goals and initiatives • Serve as the main escalation point for complex customer and tutor issues • Oversee handling of customer and tutor inquiries across phone and messaging platforms • Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues • Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting • Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows) • Collaborate with Product teams by translating customer feedback into actionable insights • Ensure brand values and tone are consistently reflected across all customer interaction channels

Role Description Are you a tech-savvy problem solver who enjoys helping people? RFNOW is looking for a Technical Support Representative to join our team! Whether you're located near our Virden office or prefer to work remotely, this role offers the chance to provide expert assistance to our valued internet subscribers and make a real impact every day. - Assist customers via phone, email, and chat with internet connectivity issues. - Troubleshoot a wide range of technical concerns including network configuration, router/modem setup, Wi-Fi connectivity, and email client issues. - Perform remote diagnostics and repairs when possible. - Escalate more complex issues to the appropriate internal teams. - Maintain detailed records in our ticketing and billing systems. - Stay current with evolving internet technologies and RFNOW’s service offerings. - Promote RFNOW's products and services with professionalism and care. Qualifications - Experience in technical support, ideally within an ISP or telecommunications setting. - Strong understanding of networking concepts, internet protocols, and troubleshooting techniques. - Comfortable with Windows, macOS, Linux, and mobile operating systems. - Familiarity with remote desktop tools and help desk software. - Excellent communication skills and a customer-first attitude. - Ability to clearly explain technical issues to non-technical users. - Willingness to work flexible hours, including evenings, weekends, and holidays. Requirements - Degree or diploma in IT, Computer Science, or a related field. - Technical certifications such as CompTIA Network+ or CCNA. - Experience with VOIP, IPTV, and fiber optic internet technologies. Benefits - Competitive salary and benefits package. - Opportunities for professional growth and career advancement. - Collaborative and supportive work environment. - The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services. Company Description RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including: - Broadband wireless communication - Fibre optics - Network architecture/maintenance - Directional drilling - Cable plowing - Line locating - Tower building - Residential and commercial service connections - Heavy equipment operation and maintenance Learn more at www.rfnow.com .

• Serves as first point of contact for incoming billing customer service calls. • Provides optimum customer service, including quality assurance, for all patient inquiries. • Answer high-volume incoming communications from customers/patients. • Returns all phone messages within 24 hours of receipt. • Must be able to deal diplomatically with complaints and function well under pressure. • Utilize resources and conduct research to troubleshoot and resolve patient issues. • Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account. • Updates insurance and demographic information as necessary on patient accounts. • Accurately documents patient accounts of all actions taken. • Set up payment plans and take credit card payments over the phone. • Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax. • Participates in special projects as needed. • Maintains regular and predictable attendance. • Adheres to Code of Conduct and Mission & Value Statement. • In addition to the above job responsibilities, other duties maybe assigned.

Customer Support/Player Operations Performance Analyst About Patrianna Patrianna is a super fast-growing iGaming leader headquartered in Gibraltar, with a remote-first team across Europe and beyond powering engaging apps and web products for millions of players worldwide. We craft tailored strategies, innovative product development, and cutting-edge tech to deliver exceptional experiences—always learning and scaling at pace. We thrive on data-driven execution, cross-team collaboration, and real impact in a high-growth, remote environment. The Role Drive performance excellence for Customer Support and Player Operations using sharp analytics, forecasting, and optimization—shaping seamless experiences for global players. What you'll do • Monitor and optimize agent, team lead, manager, and QA performance with actionable insights • Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity in our scaling iGaming ops • Build and automate reports in Looker, Retool, Zendesk for real-time visibility and accuracy • Design tech solutions for performance tracking and operational dashboards • Handle partner queries with clear, data-backed updates • Deliver trend reports spotlighting wins, risks, and growth opportunities What we need • Analytical prowess in performance monitoring and ops data • Hands-on with Looker, Retool, Zendesk • Proven forecasting, capacity planning, and optimization experience • Tech skills to build monitoring tools • Strong communication for stakeholders and partners • Data-driven track record in continuous improvement Why join us Be the force behind operational excellence in iGaming, directly boosting player satisfaction for millions. Work remotely with top tools, collaborate with innovative teams embracing the latest tech (like Kubernetes and custom software), and innovate freely—from Gibraltar HQ or anywhere. Your insights will scale our business, with growth opportunities in product, tech, and strategy. We value diverse thinkers from all paths—your unique perspective fuels our edge. Equal Opportunities We hire on skills, drive, and fresh ideas alone. Background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or career journey? Never a barrier. Diverse teams drive our innovation—join us to thrive.