Role Description Are you a tech-savvy problem solver who enjoys helping people? RFNOW is looking for a Technical Support Representative to join our team! Whether you're located near our Virden office or prefer to work remotely, this role offers the chance to provide expert assistance to our valued internet subscribers and make a real impact every day. - Assist customers via phone, email, and chat with internet connectivity issues. - Troubleshoot a wide range of technical concerns including network configuration, router/modem setup, Wi-Fi connectivity, and email client issues. - Perform remote diagnostics and repairs when possible. - Escalate more complex issues to the appropriate internal teams. - Maintain detailed records in our ticketing and billing systems. - Stay current with evolving internet technologies and RFNOW’s service offerings. - Promote RFNOW's products and services with professionalism and care. Qualifications - Experience in technical support, ideally within an ISP or telecommunications setting. - Strong understanding of networking concepts, internet protocols, and troubleshooting techniques. - Comfortable with Windows, macOS, Linux, and mobile operating systems. - Familiarity with remote desktop tools and help desk software. - Excellent communication skills and a customer-first attitude. - Ability to clearly explain technical issues to non-technical users. - Willingness to work flexible hours, including evenings, weekends, and holidays. Requirements - Degree or diploma in IT, Computer Science, or a related field. - Technical certifications such as CompTIA Network+ or CCNA. - Experience with VOIP, IPTV, and fiber optic internet technologies. Benefits - Competitive salary and benefits package. - Opportunities for professional growth and career advancement. - Collaborative and supportive work environment. - The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services. Company Description RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including: - Broadband wireless communication - Fibre optics - Network architecture/maintenance - Directional drilling - Cable plowing - Line locating - Tower building - Residential and commercial service connections - Heavy equipment operation and maintenance Learn more at www.rfnow.com .

• Serves as first point of contact for incoming billing customer service calls. • Provides optimum customer service, including quality assurance, for all patient inquiries. • Answer high-volume incoming communications from customers/patients. • Returns all phone messages within 24 hours of receipt. • Must be able to deal diplomatically with complaints and function well under pressure. • Utilize resources and conduct research to troubleshoot and resolve patient issues. • Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account. • Updates insurance and demographic information as necessary on patient accounts. • Accurately documents patient accounts of all actions taken. • Set up payment plans and take credit card payments over the phone. • Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax. • Participates in special projects as needed. • Maintains regular and predictable attendance. • Adheres to Code of Conduct and Mission & Value Statement. • In addition to the above job responsibilities, other duties maybe assigned.

Customer Support/Player Operations Performance Analyst About Patrianna Patrianna is a super fast-growing iGaming leader headquartered in Gibraltar, with a remote-first team across Europe and beyond powering engaging apps and web products for millions of players worldwide. We craft tailored strategies, innovative product development, and cutting-edge tech to deliver exceptional experiences—always learning and scaling at pace. We thrive on data-driven execution, cross-team collaboration, and real impact in a high-growth, remote environment. The Role Drive performance excellence for Customer Support and Player Operations using sharp analytics, forecasting, and optimization—shaping seamless experiences for global players. What you'll do • Monitor and optimize agent, team lead, manager, and QA performance with actionable insights • Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity in our scaling iGaming ops • Build and automate reports in Looker, Retool, Zendesk for real-time visibility and accuracy • Design tech solutions for performance tracking and operational dashboards • Handle partner queries with clear, data-backed updates • Deliver trend reports spotlighting wins, risks, and growth opportunities What we need • Analytical prowess in performance monitoring and ops data • Hands-on with Looker, Retool, Zendesk • Proven forecasting, capacity planning, and optimization experience • Tech skills to build monitoring tools • Strong communication for stakeholders and partners • Data-driven track record in continuous improvement Why join us Be the force behind operational excellence in iGaming, directly boosting player satisfaction for millions. Work remotely with top tools, collaborate with innovative teams embracing the latest tech (like Kubernetes and custom software), and innovate freely—from Gibraltar HQ or anywhere. Your insights will scale our business, with growth opportunities in product, tech, and strategy. We value diverse thinkers from all paths—your unique perspective fuels our edge. Equal Opportunities We hire on skills, drive, and fresh ideas alone. Background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or career journey? Never a barrier. Diverse teams drive our innovation—join us to thrive.

Customer Support Executive Bright Vision Technologies is a forward thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting edge technologies to create scalable secure and user friendly applications. As we continue to grow we are looking for a skilled Customer Support Executive to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well respected organization offering tremendous career growth potential. Role: Customer Support Executive Work Mode: Fully Remote with EST or CST working hours Duration: 6 Months Key Skills - Customer Support and Account Management - Cloud Applications and Digital Product Support - Defect Triage and Issue Tracking - Data Analytics and Problem Solving - Customer Communication and Relationship Management - Technical Troubleshooting - Documentation and Training Materials - AWS and Jira preferred Required Skills - Strong experience in customer support or account management in application software or digital product environment - Ability to troubleshoot and resolve issues related to cloud applications digital platforms and devices - Experience in triaging prioritizing and tracking defects through resolution - Strong communication skills with ability to interact with customers sales teams and internal stakeholders - Ability to interpret data analyze issues and provide meaningful insights - Self motivated proactive and able to work in a fast paced environment - Willingness to learn technical aspects of current and future digital products - Ability to build strong customer relationships and deliver customer focused solutions - Strong accountability and ownership mindset Preferred or Nice to have Skills - Experience with AWS and Jira tools - Experience supporting digital or telematics products - Exposure to product support or software development coordination - Experience creating training materials or user documentation Position Overview We are seeking a Digital Customer Support Specialist to support digital products and applications used by customers service providers and internal teams. This role focuses on troubleshooting issues managing customer interactions and coordinating with technical teams to ensure timely and high quality resolutions. The ideal candidate will act as a bridge between customers and internal teams ensuring smooth operations and continuous improvement of digital products and services. Key Responsibilities - Support day to day operations within the customer support group including triaging and prioritizing incoming issues - Track and facilitate technical resolution by coordinating with product support and software development teams - Investigate troubleshoot and resolve issues related to cloud applications digital platforms and devices - Manage customer equipment and device registration processes - Collaborate with sales teams customers and internal stakeholders to resolve technical issues - Act as a customer advocate to ensure quick and quality resolutions - Propose improvements to products and services based on customer feedback - Evaluate solutions based on customer requirements and business needs - Prepare operating manuals reference materials and training content for customers and sales teams - Support product development by providing feedback testing and validation inputs Position Requirements - Education Bachelor degree minimum - Experience in customer support account management or related field in application software domain Contact Information Would you like to know more about this opportunity For immediate consideration please send your resume directly to boon@bvteck.com or contact us via phone/text at +1908 650 6699 Equal Employment Opportunity Statement BVTeck is committed to providing equal employment opportunities and fostering an inclusive work environment We encourage applications from all qualified individuals regardless of race ethnicity religion gender identity sexual orientation age disability or any other protected status BVTeck expressly prohibits any form of workplace harassment or discrimination Any improper interference with employees ability to perform their job duties may result in disciplinary action up to and including termination of employmentEqual Employment Opportunity (EEO) Statement Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.