RFNOW Inc.

Role Description Are you a tech-savvy problem solver who enjoys helping people? RFNOW is looking for a Technical Support Representative to join our team! Whether you're located near our Virden office or prefer to work remotely, this role offers the chance to provide expert assistance to our valued internet subscribers and make a real impact every day. - Assist customers via phone, email, and chat with internet connectivity issues. - Troubleshoot a wide range of technical concerns including network configuration, router/modem setup, Wi-Fi connectivity, and email client issues. - Perform remote diagnostics and repairs when possible. - Escalate more complex issues to the appropriate internal teams. - Maintain detailed records in our ticketing and billing systems. - Stay current with evolving internet technologies and RFNOW’s service offerings. - Promote RFNOW's products and services with professionalism and care. Qualifications - Experience in technical support, ideally within an ISP or telecommunications setting. - Strong understanding of networking concepts, internet protocols, and troubleshooting techniques. - Comfortable with Windows, macOS, Linux, and mobile operating systems. - Familiarity with remote desktop tools and help desk software. - Excellent communication skills and a customer-first attitude. - Ability to clearly explain technical issues to non-technical users. - Willingness to work flexible hours, including evenings, weekends, and holidays. Requirements - Degree or diploma in IT, Computer Science, or a related field. - Technical certifications such as CompTIA Network+ or CCNA. - Experience with VOIP, IPTV, and fiber optic internet technologies. Benefits - Competitive salary and benefits package. - Opportunities for professional growth and career advancement. - Collaborative and supportive work environment. - The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services. Company Description RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including: - Broadband wireless communication - Fibre optics - Network architecture/maintenance - Directional drilling - Cable plowing - Line locating - Tower building - Residential and commercial service connections - Heavy equipment operation and maintenance Learn more at www.rfnow.com .