• Serves as first point of contact for incoming billing customer service calls. • Provides optimum customer service, including quality assurance, for all patient inquiries. • Answer high-volume incoming communications from customers/patients. • Returns all phone messages within 24 hours of receipt. • Must be able to deal diplomatically with complaints and function well under pressure. • Utilize resources and conduct research to troubleshoot and resolve patient issues. • Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account. • Updates insurance and demographic information as necessary on patient accounts. • Accurately documents patient accounts of all actions taken. • Set up payment plans and take credit card payments over the phone. • Effectively uses billing system to document patient accounts using proper grammar, spelling, and syntax. • Participates in special projects as needed. • Maintains regular and predictable attendance. • Adheres to Code of Conduct and Mission & Value Statement. • In addition to the above job responsibilities, other duties maybe assigned.

Customer Support/Player Operations Performance Analyst About Patrianna Patrianna is a super fast-growing iGaming leader headquartered in Gibraltar, with a remote-first team across Europe and beyond powering engaging apps and web products for millions of players worldwide. We craft tailored strategies, innovative product development, and cutting-edge tech to deliver exceptional experiences—always learning and scaling at pace. We thrive on data-driven execution, cross-team collaboration, and real impact in a high-growth, remote environment. The Role Drive performance excellence for Customer Support and Player Operations using sharp analytics, forecasting, and optimization—shaping seamless experiences for global players. What you'll do • Monitor and optimize agent, team lead, manager, and QA performance with actionable insights • Forecast weekly/monthly volumes to guide KPIs, hiring, training, and capacity in our scaling iGaming ops • Build and automate reports in Looker, Retool, Zendesk for real-time visibility and accuracy • Design tech solutions for performance tracking and operational dashboards • Handle partner queries with clear, data-backed updates • Deliver trend reports spotlighting wins, risks, and growth opportunities What we need • Analytical prowess in performance monitoring and ops data • Hands-on with Looker, Retool, Zendesk • Proven forecasting, capacity planning, and optimization experience • Tech skills to build monitoring tools • Strong communication for stakeholders and partners • Data-driven track record in continuous improvement Why join us Be the force behind operational excellence in iGaming, directly boosting player satisfaction for millions. Work remotely with top tools, collaborate with innovative teams embracing the latest tech (like Kubernetes and custom software), and innovate freely—from Gibraltar HQ or anywhere. Your insights will scale our business, with growth opportunities in product, tech, and strategy. We value diverse thinkers from all paths—your unique perspective fuels our edge. Equal Opportunities We hire on skills, drive, and fresh ideas alone. Background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or career journey? Never a barrier. Diverse teams drive our innovation—join us to thrive.

Customer Support Executive Bright Vision Technologies is a forward thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting edge technologies to create scalable secure and user friendly applications. As we continue to grow we are looking for a skilled Customer Support Executive to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well respected organization offering tremendous career growth potential. Role: Customer Support Executive Work Mode: Fully Remote with EST or CST working hours Duration: 6 Months Key Skills - Customer Support and Account Management - Cloud Applications and Digital Product Support - Defect Triage and Issue Tracking - Data Analytics and Problem Solving - Customer Communication and Relationship Management - Technical Troubleshooting - Documentation and Training Materials - AWS and Jira preferred Required Skills - Strong experience in customer support or account management in application software or digital product environment - Ability to troubleshoot and resolve issues related to cloud applications digital platforms and devices - Experience in triaging prioritizing and tracking defects through resolution - Strong communication skills with ability to interact with customers sales teams and internal stakeholders - Ability to interpret data analyze issues and provide meaningful insights - Self motivated proactive and able to work in a fast paced environment - Willingness to learn technical aspects of current and future digital products - Ability to build strong customer relationships and deliver customer focused solutions - Strong accountability and ownership mindset Preferred or Nice to have Skills - Experience with AWS and Jira tools - Experience supporting digital or telematics products - Exposure to product support or software development coordination - Experience creating training materials or user documentation Position Overview We are seeking a Digital Customer Support Specialist to support digital products and applications used by customers service providers and internal teams. This role focuses on troubleshooting issues managing customer interactions and coordinating with technical teams to ensure timely and high quality resolutions. The ideal candidate will act as a bridge between customers and internal teams ensuring smooth operations and continuous improvement of digital products and services. Key Responsibilities - Support day to day operations within the customer support group including triaging and prioritizing incoming issues - Track and facilitate technical resolution by coordinating with product support and software development teams - Investigate troubleshoot and resolve issues related to cloud applications digital platforms and devices - Manage customer equipment and device registration processes - Collaborate with sales teams customers and internal stakeholders to resolve technical issues - Act as a customer advocate to ensure quick and quality resolutions - Propose improvements to products and services based on customer feedback - Evaluate solutions based on customer requirements and business needs - Prepare operating manuals reference materials and training content for customers and sales teams - Support product development by providing feedback testing and validation inputs Position Requirements - Education Bachelor degree minimum - Experience in customer support account management or related field in application software domain Contact Information Would you like to know more about this opportunity For immediate consideration please send your resume directly to boon@bvteck.com or contact us via phone/text at +1908 650 6699 Equal Employment Opportunity Statement BVTeck is committed to providing equal employment opportunities and fostering an inclusive work environment We encourage applications from all qualified individuals regardless of race ethnicity religion gender identity sexual orientation age disability or any other protected status BVTeck expressly prohibits any form of workplace harassment or discrimination Any improper interference with employees ability to perform their job duties may result in disciplinary action up to and including termination of employmentEqual Employment Opportunity (EEO) Statement Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.

Join our Team at Portland Community College Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at pccjobs@pcc.edu. Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. The PCC IT Service Desk is seeking a Technology Support Specialist to provide remote computer support to end users across the college. This is a primarily remote position. Employees MUST be residents of Washington OR Oregon state. See the classification description for additional information: https://www.pcc.edu/hr/employment/classified-jobs/techsupptspechtm/What You'll Do and Who We Are Looking For Typical Duties and Responsibilities: The Technology Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications. The Specialist serves as the primary contact for all incoming calls and email requests for technical support. The incumbent acts as a main resource during infrastructure emergencies utilizing prioritization and escalation skills to ensure timely resolution of issues. The decisions and results of their work impact all users throughout the district. This position documents, tracks, and monitors problems and outages using database management software, contributing vital knowledge-base data for statistical study and solutions development. The Technology Support Specialist works with PC network software to configure, test, diagnose and correct network anomalies. This position trains staff on various computer platforms and software, directs and reviews the work of student workers and casual employees, and performs journey-level work with minimum supervision. Work Schedule Monday - Thursday | 11:00 am - 8:00 pm Friday | 8:00 am - 5:00 pm These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these success criteria. A successful candidate will display the following traits: - Self-motivation to perform tasks with minimal supervision in a remote environment. - A sufficient workspace that is free of distractions and conducive to efficient and productive work. - A stable internet connection that can support frequent voice and video calls. - The ability to empathize to offer compassionate, calm, and effective support to frustrated users. Minimum Qualifications - High School diploma or equivalent. - Associate’s degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. - Two years of work experience with some or all of the following systems: Automated systems, personal computer and network technologies, databases, learning management systems, online learning tools, printers and peripherals, a variety of software applications (e.g., word processing, spreadsheet, email, Intranet, web browsers, HTML editors, and image manipulation software). Knowledge, Skills, and Abilities Knowledge of: - A wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals; - A variety of software applications (desktop, client-server, browser-based, etc.); - Principles of troubleshooting and analysis. Skills in: - Learning new computer software; - Effectively communicating verbally and in writing; - Multi-tasking and effectively using time management skills. Ability to: - Troubleshoot, diagnose and repair computer, hardware and software problems in a complex networked environment; - Plan, organize and document complex network activities and configure systems for consistency with institutional policies and procedures; - Effectively prioritize work requests and work occasional long hours. - Provide own transportation to various sites throughout the district on a regular basis. Work Environment This is a fully remote position that may require occasional onsite visits for team meetings and service emergencies. Service call response includes district-wide service in a dynamic, networked environment. Work pressure and interruptions occur on an ongoing basis. The position requires ongoing exposure to constantly changing physical and ergonomic environments. Must interact professionally with distraught or reactive individuals. Requires the ability to lift and work on equipment that may be located in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment. Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy: - A collaborative and inspiring campus community - Opportunities for learning and professional development Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. Position Grade Classified 22 (A) Employment Type Full time Total Rewards Package / What We Offer There is never a dull moment at PCC. We offer more than just a competitive salary. When you join our team at PCC you'll also enjoy: - Comprehensive benefit package - Oregon PERS contribution - Tax deferred annuity program and a deferred compensation program - Tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions - Free access to the sport centers / campus gymnasiums, performing arts, and cultural events - Conference and Event Rental Space - Employees receive 50% off when on-campus for personal events - Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Classified Agreement o Starts at 8 hours of vacation leave per month (additional vacation hours with years of service) o 1 day of sick leave per month o 12 paid holidays o PCC Winter Break (when College is Closed) o 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email PCCBenefits@pcc.edu if you have any questions. How We Determine Initial Salary Placement The first two steps of the range are: $64,734.00 to $66,678.00 annually. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity. Oregon Veterans' Preference in Public Employment Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: - Veterans: DD214 - Disabled Veterans: DD214 and Letter from the Department of VA Notice of the Availability of the Annual Security Report Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices. PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees. Contact PCC at pccjobs@pcc.edu if you have questions