Texas Bargains is excited to invite enthusiastic and dedicated individuals to join our growing team as Customer Service Representatives. At Texas Bargains, we pride ourselves on delivering exceptional service and value to our customers, and our Customer Service Representatives play a crucial role in maintaining this standard. This position offers a dynamic work environment where communication skills, problem-solving abilities, and a passion for helping others are highly valued. As a Customer Service Representative, you will be the face and voice of Texas Bargains, assisting customers with inquiries, resolving issues, and ensuring an overall positive shopping experience. We are looking for motivated team players who thrive in a fast-paced environment and are committed to upholding our company’s reputation for outstanding customer care. Join us to be part of an innovative company that values growth, learning, and customer satisfaction. Whether you are starting your career or looking to bring your customer service expertise to a supportive and expanding team, Texas Bargains offers opportunities to develop your skills and contribute meaningfully to our success. Become a vital member of our team and help us continue to provide top-tier service to our valued customers every day. Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and chat. - Assist customers in resolving product or service issues and provide appropriate solutions. - Process orders, returns, and exchanges accurately and efficiently. - Maintain detailed records of customer interactions and transactions. - Collaborate with other departments to address customer concerns and improve service delivery. - Provide product information and promote available services or promotions. - Follow up with customers to ensure complete satisfaction and foster long-term relationships. - Stay updated on company products, services, and policies to provide accurate information.

• Answer inbound calls, emails, and messages from clients in a professional and friendly manner • Provide updates to borrowers regarding loan status and next steps • Assist clients with document requests and basic loan-related questions • Support Loan Officers and Processors with administrative tasks • Maintain accurate client records and notes in the CRM system • Follow up with clients to ensure all required documents are received • Help resolve issues and escalate urgent matters when needed • Ensure high-quality customer experience and strong communication at all stages

• Build the Customer Support department from (almost) scratch. • Contribute significantly to the company’s goal of delivering exceptional user experiences and top-tier support across various channels. • Work closely with Sales, Supply, Product and Marketing to improve the customer experience and align goals • Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors • Hire and onboard new Customer Support agents • Lead, support, and coach Support agents to maintain service quality and consistency • Utilize and optimize tools and systems to improve team productivity and service quality • Gather and communicate feedback from the Tutor Community to support strategic improvements • Help map the customer journey post-sales, identifying key touchpoints and engagement opportunities • Track and analyze support metrics to monitor performance, identify trends, and improve service quality • Support the analysis of customer support practices and policies to ensure alignment with client and tutor needs • Collect, analyze, and relay customer and tutor feedback to improve processes and service quality • Implement short-term solutions and contribute to long-term operational improvements • Collaborate with internal teams to align Customer Support activities with company goals and initiatives • Serve as the main escalation point for complex customer and tutor issues • Oversee handling of customer and tutor inquiries across phone and messaging platforms • Manage and optimize the CRM to ensure accurate tracking and timely resolution of issues • Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting • Contribute to optimizing in-app customer experiences (notifications, user prompts, and flows) • Collaborate with Product teams by translating customer feedback into actionable insights • Ensure brand values and tone are consistently reflected across all customer interaction channels

Role Description Are you a tech-savvy problem solver who enjoys helping people? RFNOW is looking for a Technical Support Representative to join our team! Whether you're located near our Virden office or prefer to work remotely, this role offers the chance to provide expert assistance to our valued internet subscribers and make a real impact every day. - Assist customers via phone, email, and chat with internet connectivity issues. - Troubleshoot a wide range of technical concerns including network configuration, router/modem setup, Wi-Fi connectivity, and email client issues. - Perform remote diagnostics and repairs when possible. - Escalate more complex issues to the appropriate internal teams. - Maintain detailed records in our ticketing and billing systems. - Stay current with evolving internet technologies and RFNOW’s service offerings. - Promote RFNOW's products and services with professionalism and care. Qualifications - Experience in technical support, ideally within an ISP or telecommunications setting. - Strong understanding of networking concepts, internet protocols, and troubleshooting techniques. - Comfortable with Windows, macOS, Linux, and mobile operating systems. - Familiarity with remote desktop tools and help desk software. - Excellent communication skills and a customer-first attitude. - Ability to clearly explain technical issues to non-technical users. - Willingness to work flexible hours, including evenings, weekends, and holidays. Requirements - Degree or diploma in IT, Computer Science, or a related field. - Technical certifications such as CompTIA Network+ or CCNA. - Experience with VOIP, IPTV, and fiber optic internet technologies. Benefits - Competitive salary and benefits package. - Opportunities for professional growth and career advancement. - Collaborative and supportive work environment. - The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services. Company Description RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including: - Broadband wireless communication - Fibre optics - Network architecture/maintenance - Directional drilling - Cable plowing - Line locating - Tower building - Residential and commercial service connections - Heavy equipment operation and maintenance Learn more at www.rfnow.com .