• The Growth Support Specialist works in conjunction with the Community Liaison/Business Development team to support patient admissions and census growth. • Inbound/outbound communication with patients and referral partners and will explain benefits of enrollment with the company and schedule the first appointment. • Responsible for patient insurance verification. • Responsible for processing internal and external inquiries relating to patient eligibility and admission. • Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most. • Adhere to internal quality, productivity, standard work expectations and compliance standards. • Thoroughly understand eligibility and enrollment processes for the Medical Group. • Timely, professional responsiveness to direct emailed inquiries.

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition. Role Description The Operations support representative is responsible for handling all administrative tasks for customer advocacy (collections, customer service and lease end department). Process lease transfers, refinancing and lien registrations for customers. Tasks within this Role • Process and complete inbound and outbound documentation from and to customers, such as, lien letters, soft letters, release letters, welcome letters, and other related tasks. • Send repossession notices to customers and provide the required auction documentation to facilitate the sale of vehicles. Complete the documentation for files intended for bailiffs and lawyers. Process insurance requests and cancel the coverage of insurance products. • Process total loss files and produce proofs of claim for notices and proposals of bankruptcy received and do the necessary follow-up to obtain releases. • Creation of deficiency balance letters • Ensure all lease and retail contracts have been properly registered with the appropriate provincial government registry as required by Personal Property Security Act (PPSA). Also responsible for processing any modifications to the original registration as needed based on business requirements. • Support the creation and processing of documents related to the lease transfer and refinance contracts. Qualification requirements Education • High school Diploma • Preferred: College diploma Experience • 1 years of experience with administrative tasks • Preferred: 1 to 3 years of related work experience Skills • Ability to communicate both verbally and written (French & English) • Attention to detail Work schedule Role Classification: Fully-Remote Internal Grade: 3 Salary is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary for this role is $45,000. Actual pay may vary based on experience, education, and internal compensation practices. All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process. Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require accommodation during the recruitment and selection process, please advise in advance. Only shortlisted candidates will be contacted.

Become a part of our caring community The Care Management Support Lead (MDHSS Title: Care Management Director) shall have responsibility for coordinating with and bridging gaps between the market care management team and the enterprise/ Highly Integrated Dual Eligible Special Needs Plan (HIDE SNP) care management team(s). The Care Management Support Lead (MDHSS Title: Care Management Director) uses clinical knowledge, communication skills, and independent critical thinking skills towards interpreting criteria, policies, and procedures to provide the best and most appropriate treatment, care, or services for Enrollees. Coordinates and communicates with stakeholders from market operations and enterprise operations including, but not limited to, Medical Directors, Quality Improvement and Population Health teams, and Long-Term Services and Supports (LTSS) teams to facilitate optimal care, treatment, and quality outcomes. - Collaborate with plan leadership on process improvements, trends analysis, and operational efficiencies. - Report to plan leadership on departmental performance, challenges, opportunities, risks, and recommendations for improvements/changes. - In collaboration with market and enterprise partners, ensures compliance with the contract, CMS and Michigan Department of Health and Human Services (MDHHS) policies, procedures, and regulations. - Collaborates with Population Health, Quality, and Clinical Leaders to reduce barriers to care, decrease health disparities, support at-risk, underserved, and rural communities, and address HRSNs that impact Enrollees’ health and well-being. - Review data to identify gaps in care and create solutions to address these areas. - Fosters positive relationships with MDHHS, local and state health agencies, subcontractors, providers, hospitals, nursing and assisted living facilities, member advocacy groups, community organizations, and other stakeholders. - Participate in Care Management collaborative meetings as required by MDHHS. Use your skills to make an impact Required Qualifications - Michigan residency required, or willingness to relocate. - Bachelor’s degree in nursing (BSN) or social work. - An active, unrestricted Michigan licensed Registered Nurse (RN) or Licensed Social Worker (LSW). - Five (5) or more years of clinical experience, to include a combination of Utilization Management Case Management, and Managed Care. - Two (2) or more years of leadership experience. - Knowledge of Medicare and Medicaid regulatory requirements and National Committee for Quality Assurance (NCQA) Standards. - Intermediate to advanced proficiency in Microsoft Office programs specifically PowerPoint, Word, Excel, and Outlook. - Previous experience with electronic case notes documentation and experience documenting in multiple computer applications/systems. Preferred Qualifications - Master’s degree. - Nationally recognized Case Management certification. - Prior experience leading integrated care team. - Experience supporting quality improvements related to auditing results for Care Management activities. - Intermediate to advanced healthcare financial acumen. Additional Information - Workstyle: This is a remote position. - Travel: Up to 20% to meet with community partners and other care teams. May need to attend occasional onsite team engagement meetings in Humana's Michigan location. - Typical Workdays and Hours: Monday – Friday; 8:00am – 5:00pm Eastern Standard Time (EST). WAH Internet Statement To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - Satellite, cellular and microwave connection can be used only if approved by leadership. - Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Interview Format As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $86,300 - $118,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Application Deadline: 04/19/2026 Address: VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMO Job Family Group: Customer Shared Services Provides professional, accurate, courteous, and timely support and guidance to internal business partners and end clients. Delivers a memorable positive experience as a trusted advisor to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible, and timely manner to aid in delivering business results and/or minimizing risk. - Builds effective relationships with internal and external stakeholders by providing professional, accurate and courteous service in a timely manner. - Identifies, research and analyze account related issues with the purpose of providing insight, recommendations and determining next steps. - Keeps up to date on new initiatives and processes, maintaining solid knowledge within subject matter specialties. - Provides positive service and support for all in-scope business groups, products, policies, and procedures. - Acts as a liaison coordinating with various areas to effectively satisfy requests or customer concerns in a timely fashion - Notifies and provides regular updates on operational issues to business partners. - Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. - Ensures Incident Management Processes are followed. - Organizes work information to ensure accuracy and completeness. - May support change management of varying scope and type; tasks typically focused on execution and sustainment activities. - Executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. - Broader work or accountabilities may be assigned as needed. Qualifications: - Verbal & written communication skills – Excellent. - Organization skills - Excellent - Analytical and problem-solving skills - Strong - Ability to thrive in a fast-paced environment - Collaboration & team skills - Excellent - PC skills (MS Word, Excel, PowerPoint) - Good - Between 1-2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. - Knowledge of the business/group processes/procedures/tools/technology. - Knowledge of applicable risk and regulatory requirements and the impact on the business/group. - Completion of, or enrollment in, the IFIC Funds course or the CSC considered an asset Salary: $36 600,00 - $67 500,00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.