• Handles all customer communications in a friendly, professional, and timely manner. • Handles a large volume of incoming calls (some outbound), emails, and written correspondence to all web requests. • Collects delinquent payments. • Coordinates inter-departmental responsibilities to ensure a timely customer service response. • Processes billing and insurance inquiries, customer complaints, payoffs, and other tasks as assigned. • Partners with vendor and sales team in establishing and maintaining a cohesive team atmosphere to best service the customer.

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Title: Customer Support Specialist – CPAP Centralized Care Team (REMOTE) Support Patients. Simplify Care. Work from Home. Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment. As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services. Pay starting at $15.25 for the 1st shift plus a Quarterly Bonus opportunity - 1st Shift Mon - Fri 8am - 5pm CST - 100% REMOTE - Work from Home starting day one - Must live within the US Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Conduct patient satisfaction calls and act as a patient advocate to resolve concerns. - Coordinate order fulfillment with field locations and ensure timely service delivery. - Educate patients on products and services, including CPAP therapy. - Maintain compliance with Medicare, Medicaid, and private insurance regulations. - Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation. - Perform quality assurance checks to meet documentation and medical necessity standards. - Serve as the first line of support for patients, referral sources, and internal teams. - Verify insurance eligibility and obtain authorization for services and equipment. - Work extensively within proprietary systems (eIntake, IMBS) to manage patient records. - Work independently in a remote environment - Performs other duties as assigned Ready to make a difference from home? Apply today and help us deliver care that empowers patients. Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Experience with medical equipment, preferred - Experience with medical billing practices and of billing reimbursement, preferred - Experience in healthcare administration, patient intake, or insurance verification, preferred - One year of related work experience, preferred - Medical terminology, preferred Skills and Competencies - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Work independently and as part of a team Machines, Equipment and Technical Abilities - Email transmission and communication - Internet navigation and research - Microsoft applications; Outlook, Word and Excel - Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands - Lift and carry office equipment at times - Requires sitting, walking, standing, talking and listening - Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Customer Care Representative I - Las Vegas, NV | - Bilingual (Spanish/English) Pay range: $18.25+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Start date: May 18th Training Location: Must be able to train ONSITE at 4230 Burnham Ave Las Vegas, Nevada 89119 Training Schedule: Monday - Friday, 8:00AM - 5:00PM PST Work Schedule: Tuesday -Saturday OR Sunday – Thursday 8-hour shift, between the hours of 6:00AM - 6:00PM PST Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: - Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours - Best-in-class well-being programs - Annual, no-cost health assessment program Blueprint for Wellness® - healthyMINDS mental health program - Vacation and Health/Flex Time - 6 Holidays plus 1 "MyDay" off - FinFit financial coaching and services - 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service - Employee stock purchase plan - Life and disability insurance, plus buy-up option - Flexible Spending Accounts - Annual incentive plans - Matching gifts program - Education assistance through MyQuest for Education - Career advancement opportunities - and so much more! Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Provide excellent customer service to clients, patients, and requestors • Meet daily goals and report to the Customer Service Manager with any reoccurring issues • Assist clients, patients, and requestors with status of requests for medical records via phone • Ensure notes are accurate and detailed • Provide excellent customer service in a timely manner • Take credit card payment, resend, or cancel invoices • Obtain missing information for non-compliant requests from patients and requestors • Data entry and other duties as assigned • Work with other departments to ensure requests are sent in a timely manner • Must meet daily goal of 85 calls per day averaging 11 calls per hour