​​Looking for Philippines-based candidates Job Role: Healthcare Operations  Manager Compensation range: $2,000-3,000 AUD / Monthly Engagement type: Independent Contractor Agreement Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: We’re an allied health practice established in 2022. Our team of physiotherapists, occupational therapists, speech pathologists, psychologists, and exercise physiologists works together to support clients of all ages through personalized, evidence-based care. Whether it’s rebuilding strength after an injury, improving daily function, or navigating developmental or communication challenges, we meet clients where they are in their homes, in the community, or in the clinic and focus on practical progress that genuinely improves quality of life. Role Overview: The Healthcare Operations Manager is responsible for overseeing the day-to-day operations of the clinic, ensuring efficient systems, strong team performance, and the delivery of high-quality patient care and customer service. This role works closely with practitioners and stakeholders to support business growth, maintain compliance, and drive continuous improvement across all areas of the practice. Additionally, the position plays a key role in managing staff, financial processes, and operational strategies to ensure a well-run, sustainable, and patient-focused organization. Primary Objectives/Purpose:  - To manage the operations of the clinic including human resources, financial records and to implement quality systems to ensure the smooth and efficient functioning of the clinic and provide an exceptional standard of care to our patients. - Provide an exceptional standard of care and customer service to participants and referrers. - Support all practitioners with efficient, well-run community based and where needed clinic-based appointments. - Provide a good working environment for staff including team culture and career planning. - Payroll management through MYOB. - Support the growth of the company through managing capacity, successfully integrating therapists and managing the organization's reputation with stakeholders. - Provide an environment of continuous improvement, including working with all clinicians to develop their practices. - The Healthcare Operations Manager working in general will work as an integral member of the general practice team and in close co-operation with the Practice Owners, Accountant, IT Consultant and with professionals as needed. Key Responsibilities:  Human Resources: - Supervise and assist all Practitioner’s, Allied Health Professionals, and Administration team members to ensure the public image of the practice is upheld. - Apply knowledge of Humans resources which includes – Workforce Planning, Personnel, Occupational Health and Safety, Training and Development, Remuneration, Industrial Relations, Organizational Management, Quality Management and Communication. - Recruitment, development and management of the Practice team to ensure high performance and continuing professional improvement. - Rostering of staff to ensure all clinical staff have adequate support, staff skills are appropriately utilized, and workload is equitably managed across staff members. - Ensuring staff are appropriately trained for their roles, including cross-training to enable consistent service during periods of leave. - Ensure OH&S standards are met. - Develop specific job plans for each staff member and hold Month/quarterly/annual reviews to manage performance. - Leadership and management including team building, delegation of tasks and conflict resolution. - Ensure staffing levels are appropriate (including management of absences for immediate shifts). - Identify and assist all team members in accessing Continual Professional Development to meet the training needs of the practice. - Arrange team meetings and provide a meeting agenda, then report any issues to the Practice Owner. - Ensure knowledge of all other Administration Team Job Descriptions and be able to provide relief in all administration areas in times of need. - Maintain confidential personnel records for all team members. Operational Management: - Ensure efficient business processes to support organizations through the utilization of staff and technology. - Coordinate the administration of the organization Business plan inclusive of budget restraints. - Work with the Practice Owner to develop and implement annual goals and prepare strategies and plans accordingly. - Assist in planning future resource and equipment needs of the practice. - Ensure operational efficiency of the business including: - Practice template management - Rostering to budget - For IT, monitor and maintain suitable secure access to PCs, practice software, and remote access. Monitor IT system status such as integrity of backups and restore processes. Manage contingency for system downtime. - Maintain subscriptions to all software, and update software as required by the software supplier. - Ensure processes meet mandated quality/regulatory requirements and are documented and maintained (including path to attaining and maintaining accreditation). - Review and improve practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement. - Ensure the public image of the Organization is maintained by way of advertising, website development, patient newsletters creating a communication with the practice for the participants/clients. - Coordinate and implement systems and processes and audit all activities to ensure these are financially viable. - Ensure that Current software meets practitioners needs and evolves to support business changes (in conjunction with others). - Ensure that supporting software systems (phones, procurement etc) meet business needs. - Maintain assets through asset registers incorporating scheduled maintenance, replacement plans etc. - Maintain appropriate levels of consumables. - Establish and maintain strong relationships with key suppliers including review of performance. - Monitor clinic performance through agreed performance measures/KPI’s. - Monitor exception reports / perform internal compliance audits, of financial transactions, and clinical documentation. - Ensure compliance with privacy legislation. Stakeholder Management: - Regular scheduled meetings with practitioners (min monthly) to ensure their needs are understood. - Maintain and develop strong relationships with referring practitioners and service providers. - Maintain strong relationships with all supporting stakeholders, i.e. Practice Owners, Accountant, IT Consultant and with professionals as needed to optimize outcomes. Marketing/ Practice Building: - Work with the Practice Owner to deliver and evaluate marketing campaigns. Drive local initiatives with support from the Practice Owner. - Ownership of the integration of new practitioners to the organization to ensure that their specific needs are met and that their organization timing contributes to overall practice utilization. Business Planning / Financial: - In conjunction with the Practice Owner, define pricing strategy and maintain at an item-level for all pricing groups in the Practice Management System. - Annual review of consumable purchasing to ensure stock (resources) management is maintained and best pricing is achieved. - Work with the Practice Owner to develop annual operational and capital budgets. - Monitor expenditure versus budget monthly, devise strategies to meet budget shortfalls. - Responsibility for ‘end of day’ banking and ‘end of month’ close off procedures. - Responsibility for ensuring debtor balances remain within targeted levels. - Responsibility of checking through MYOB/Splose/related software and making sure invoices are paid (for example, allied health rental, medical reports from insurance companies etc). Professional Development of Self and Others: - Accepts responsibility for own continuing personal and professional development to meet the changing needs of your career & industry by setting realistic goals based on assessment of individual strengths and learning needs. - Supports the development and education of others by role modelling, mentoring and precepting. - Act as a resource to all staff and stakeholders, ensuring all work within their scope of practice, and follow all policies and procedures. - Participates in continuing education activities, committees, conferences and professional groups pertinent to the role and keep current with industry trends and regulations. Autonomy & Accountability: - Practises independently and interdependently. - Ensure compliance with relevant clinical, administrative, regulatory or legislative policies and guidelines. - Responsible for promoting evidence based best practice in line with policies and procedures. - Perform any reasonable duties as required. - Flexibility to meet the operating hours of the Organisation. - Have a vigilant attitude to accuracy, being prepared to double check as necessary. - Be always well-presented, friendly, courteous and obliging. Represent the organisation in a confident and positive manner at all times. - Undertake all duties in a diligent manner, with honesty and integrity. - Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs. - Demonstrate ability to prioritise and organise, with attention to detail. Quality, Safety & Risk: - Follow organisational safety, quality & risk policies and guidelines. - Maintain an understanding of individual responsibility for safety, quality & risk and maintain a safe working environment for yourself, your colleagues and members of the public. - Ensures incidences or concerns regarding safety, quality & risk are reported accurately, timely and submitted within 24 hours (or escalated to an appropriate person, if unable to rectify yourself). - Actively seeks ideas to improve, and support and participate in improvement programs developed as a result of feedback or surveys. - Ensuring any negative reviews or customer complaints are dealt with within 1 business day, and that owner is aware. Other: - Stay up to date with industry trends and changes. - Deliver individual projects as assigned by the Practice Owner. - Adhere to company policies. - Develop a culture of continuous improvement with staff.

Title: Care Manager - Patient Support Call Center - Work from Home Location: - Sacramento, CA, United States of America - Las Vegas, NV, United States of America - Bozeman, MT, United States of America - Cleveland, OH, United States of America - Dallas, TX, United States of America - Flagstaff, AZ, United States of America - Houston, TX, United States of America - Idaho Falls, ID, United States of America - Kansas City, MO, United States of America - Santa Fe, NM, United States of America Full-time Remote Contract Job Description: Position Summary: Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, provide copay assistance, and check prior authorization and/or appeal status. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. It is not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned. This role will be a contract role with IQVIA, managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. Care Manager As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the biopharma sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. Position Summary: Responsibilities will vary by program and its lifecycle. Care Managers may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, provide copay assistance, and check prior authorization and/or appeal status. Care Managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or provide adherence support. This is a remote position. Job Responsibilities: - Perform outbound calls to obtain appropriate information and document accurately. - Responsible for answering inbound calls and assisting customers with pharmacy-related services. - Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. - Contact insurance companies for benefit investigation and coverage eligibility. - Provide prior authorizations and appeals support. - Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs. - Update job knowledge by participating in educational opportunities and training activities. Work efficiently both individually and within a team to accomplish required tasks. - Maintain and improve quality results by adhering to standards and guidelines and meeting quality standards set forth by program KPIs. - Report ADEs according to program policy and guidelines. Adhere to all HIPAA guidelines. - May assist with onboarding new employees. Schedule: Must be available for an 8-hour shift between 8:00 AM and 8:00 PM EST Required Qualifications: - High School Diploma or equivalent - Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience - Previous data entry experience (minimum three months) and ability to type 30 WPM+ - Able to demonstrate high attention to detail in work - Must be computer savvy, including navigating multiple computer tabs, monitors, and applications - Advanced knowledge of Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, ShoreTel, etc.) - Exceptional communication skills, both written and verbal - Able to work in a virtual team environment by being available and responsive during working hours - Excellent follow-through - This is a remote position Employees must have a private workspace free of distraction to adhere to HIPAA compliance guidelines. Workspace must include internet plug-in accessibility; Wi-Fi connectivity is not permitted. Must reside in the country where the job is posted. Preferred Qualifications: - Some college - Bilingual Spanish – English - Previous experience in Patient Support Services (Hub) - Previous customer service experience in the healthcare field IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $22.00 - $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

• Drive revenue growth in assigned territory • Ensure compliance with all program requirements • Focus on recruiting and retaining qualified Providers • Develop and maintain strong relationships with Providers • Monitor Provider coverage/capacity and identify any coverage needs • Source and recruit providers with expertise in home improvement areas • Manage the recruiting needs and transition approved providers to the Compliance team • Support Compliance Specialists in vetting providers • Manage Provider performance through training and coaching • Review performance metrics to identify opportunities and develop actionable plans • Conduct Monthly Business Reviews with Providers • Coordinate store visits to foster relationships • Identify and share Best Practices in various areas • Communicate and execute new initiatives and programs • Assist in the resolution of service issues • Perform other duties as required.

Description Position Purpose: Manages and administers a portfolio of commercial loans, ensuring asset quality, compliance, and strong client relationships, working closely with Commercial Loan Officers and Credit Officers. What you’ll do - Prepare accurate and timely financial statement spreads - Underwrites commercial new loan and line renewals; analyzes financial statements, tax returns, cash flows, and industry data for C&I, CRE, and SBA loans - Assist in structuring new credit requests adhering to policy: develops appropriate loan terms, covenants, pricing - Conducts an annual evaluation of relationships within portfolio - Monitors portfolio delinquency and assists commercial lenders with calling on existing clients for payments up to 30 days past due - Responsible for monitoring, creating, and updating required financial reporting - Evaluate existing credit relationships and assign/affirm/request the appropriate risk rating based on the assessment of risk concluded through the analysis process - Coordinate approval process with Credit department and in Loan officer’s absence present to approval committee - Review and edit commitment letters ensuring accuracy between commitment letters and approval - Leads at minimum monthly (or as needed) portfolio management meetings with Lenders and lending assistants - Stay well-versed in current economic market trends to provide timely and relevant insights. - Assume additional responsibilities, as requested Requirements Where you’ll shine - Bachelor’s degree or equivalent education/work experience - Excellent oral and written communication skills - Ability to analyze personal and business financial statements and tax returns - Demonstrates a comprehensive understanding of accounting principles and financial management - Strong working knowledge of Microsoft Office - Progressive level of lending experience Other Requirements: - Attend seminars/schools required by management Where we shine - Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off - Supporting associates and their families; we embrace the importance of caring for oneself and our families - Surrounding ourselves with smart, driven, and diverse individuals - Valuing diversity, commitment in regard to our daily duties, and the Bank as a whole - Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees value - Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value Working Conditions: The individual will be required to be available after normal working hours. Business travel may be necessary to meet with vendors and attend training opportunities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions EEO M/F/V/D