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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Principal PS Consultant

ConsultantConsultantFull TimeRemoteLeadTeam 5,001-10,000Since 1990H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

71 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expExperience acceptedGermanEnglishAWSCloudServiceNow

Job Description

Principal PS Consultant

Genesys

• Partner with customers to design, build, and deliver innovative contact centre and AI-powered experience orchestration solutions with Genesys Cloud. • Blend technical leadership with consultative expertise to ensure that customer goals align with Genesys’ strategic vision and best practices. • Drive successful project delivery by providing architecture guidance, fostering customer trust, and ensuring seamless integration of Genesys technologies. • Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers. • Configure, integrate, and deploy Genesys Cloud solutions in accordance with Professional Services implementation standards. • Collaborate with Project Managers to define project scope, deliverables, and timelines. • Provide technical mentorship and training to internal teams and customers. • Identify and resolve engagement-related challenges proactively, escalating issues when appropriate. • Recommend process improvements to enhance efficiency and delivery quality. • Participate in knowledge sharing and improvement initiatives within the Professional Services organization.

Job Requirements

  • Bachelor’s degree in Computer Science or related field (or equivalent technical experience)
  • 8+ years of relevant professional consulting experience, including at least 3 years with Genesys Cloud solutions or similar CX, CRM, or AI orchestration platforms (e.g., Google CCAI, Salesforce, Microsoft, NICE CXone, AWS Connect, ServiceNow, or similar).
  • Advanced understanding of modern cloud concepts and architectures (Amazon Web Services is preferred)
  • Proven ability to communicate complex technical concepts clearly and effectively
  • Good experience with diagramming and presentation tools such as LucidChart, Microsoft Visio, and Microsoft PowerPoint
  • Must be fluent in German and English (written and spoken).

Benefits

  • Great benefits and perks like larger tech companies
  • Independence to make a larger impact on the company

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