Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow is redefining how financial institutions operate — and the CRM Solution Consulting team is at the center of that transformation. As a Senior Solution Consultant focused on Financial Services, you'll help banks, insurers, and wealth managers reimagine the full customer lifecycle: from sales and onboarding through servicing, operations, and retention. This role sits at the intersection of deep industry expertise and cutting-edge platform capability. You'll leverage ServiceNow's Financial Services Operations (FSO) platform and the broader CRM suite — and you'll do it as a trusted partner to both your sales team and your customers. What You'll Do - Lead discovery workshops and technical demos that connect FSO and CRM solutions to real financial services challenges across the full customer journey. - Partner with sales to build pipeline, shape account strategy, and drive deals forward with domain credibility and technical depth. - Guide strategic programs in top accounts — roadmap alignment, customer journey sessions, and outcome-based value conversations with business and IT stakeholders. - Translate complex platform capabilities into compelling demo stories for compliance leaders, operations teams, CX executives, and CTOs. - Stay current on product releases, AI capabilities, and the competitive landscape — and share what you learn to make the whole team better. Your Superpowers - Financial services background — you understand the compliance pressures, broken handoffs, and operational complexity that define this industry. - Always curious, always learning — you actively seek feedback, gain insights quickly in new situations, and show genuine interest in broadening your skills. - Commercial segment energy — the pace motivates you, the variety energizes you, and winning genuinely matters to you. - You make others want to work with you — you build rapport quickly and invest in relationships across sales, product, marketing, and services. - Storyteller and builder — you can configure a demo and present it to a C-suite audience without changing gears. Qualifications Qualifications - 5+ years of pre-sales solution consulting or sales engineering experience with CRM, Customer Experience, or Enterprise Application platforms. - Financial services background strongly preferred — banking, insurance, wealth management, or payments. - ServiceNow platform experience or equivalent cloud SaaS technical depth; hands-on demo capability required. - Proven collaboration across Sales, Product Management, Product Marketing, and Professional Services. - Territory management skills — pipeline building, account prioritization, and execution with a sales counterpart. - Experience integrating AI into workflows or customer-facing processes. - Preferred location: Chicago Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

Role Overview The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving. You’ll act as a trusted advisor—ensuring clients maximize their UKG investment through system enhancements, performance monitoring, and best practice guidance across workforce management processes. Key Responsibilities - Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services - Ensure timelines are met to achieve key deliverables and client expectations - Configure and maintain UKG WFM modules including: - Time & Attendance - Scheduling - Accruals - Absence Management - Troubleshoot system issues and drive resolution through proper triage and escalation - Analyze system performance, data integrity, and process flows to recommend improvements - Conduct regular client touchpoints to identify gaps, risks, and opportunities - Lead consultative discussions on workforce processes and system best practices - Translate business requirements into system configurations and solutions - Support testing activities including validation of configuration changes - Utilize reporting and analytics to provide insights and recommendations - Build and maintain strong client relationships, ensuring high satisfaction and retention - Develop client-facing materials (documentation, templates, communications) - Stay updated on UKG releases, compliance updates, and product enhancements - Contribute to internal knowledge sharing, process improvements, and team development - Participate in client sessions such as business reviews and learning sessions Required Qualifications - Minimum 5 years of hands-on experience with UKG Workforce Management (WFM) - Proven experience across core WFM modules: - Time & Attendance - Scheduling - Accruals - Absence Management - UKG WFM Certification (required) - Experience supporting 10–15+ implementations or client engagements - Strong understanding of: - System configuration - Data views - Testing methodologies - Experience working with integrations and reporting/analytics - Strong client-facing experience with the ability to lead discussions independently - Solid knowledge of HR, payroll, and workforce processes - Ability to manage multiple priorities in a fast-paced environment - Strong analytical and problem-solving skills - Excellent communication skills (written and verbal) Preferred Qualifications - Experience with WFM Advanced Scheduler (nice-to-have, not required) - Exposure to US and/or Canadian clients (either is fine—not both required) - Broader UKG ecosystem experience (nice-to-have, not required) What Success Looks Like - You proactively identify issues before clients even notice - You’re not just fixing problems—you’re optimizing systems and processes - Clients see you as a trusted advisor, not just support - You can confidently translate business needs into system solutions - You contribute to team growth, knowledge sharing, and process improvements Future Growth Potential - Opportunity to step into mentorship and leadership responsibilities - Involvement in internal process improvements and best practice development - Direct impact on client success, retention, and revenue outcomes Dealbreakers (Non-Negotiable) - No UKG WFM experience - No UKG WFM certification Why Align HCM? - Impact: Help organizations simplify pay and HR processes for thousands of employees. - Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise. - Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere. - Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together. - Variety: Every client is different—no two implementations are the same. Benefits: Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team. Along with an open vacation policy and paid volunteer days, we offer: - Base Salary plus Incentive Pay - GRSP with Employer Match - Medical Plan with Medavie Blue Cross - Dental & Vision - Extended Health Care - Life Insurance for you and your family - Online Doctor Service - Travel Insurance Schedule: This position follows US Eastern Time business hours, Monday through Friday. Location: Remote (US or Canada) Compensation: Base salary: $88,000 - $110,000 Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique. We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.

• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. • Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager. • Build and maintain strong, long-lasting client relationships • Develop a trusted advisor relationship with key decision makers and build upon existing product use • Ensure successful delivery of our software solutions according to client needs and objectives • Conduct training and communicate product knowledge effectively • Forecast and track key account metrics for both the client and Affinitiv management. • Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed • Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval • Maintains client in store visit schedule according account SLAs. • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

• Guide Employee Listening and People Analytics programs and processes into an AI forward function, leveraging enterprise and functional tools to elevate the employee experience and drive business performance • Leverage AI tools and Agents (e.g., Copilot, Gemini, Glean, NotebookLM) to develop data storytelling briefings, reports, and dashboards • Manage the end-to-end execution of standardized employee lifecycle surveys—including candidate experience, onboarding, exit, and engagement—while facilitating ad-hoc research projects with a strong customer and employee first orientation • Spearhead additional employee listening efforts, including focus group discussions, stakeholder interviews, and passive listening • Design and execute bespoke analytical projects to address specific business challenges, integrating qualitative feedback and quantitative metrics to provide actionable insights (e.g., AI Transformation Listening, Organizational Network Analysis) • Partner with teammates, leaders, and stakeholders to develop a deep understanding of people issues and challenges, identify the problems to solve using data, and scope survey needs for projects • Leverage both descriptive and inferential statistics techniques to support each survey project to maximize impact • Present program outcomes and insights to high-level executives and large audiences • Incorporate external best practices and other research to enhance data storytelling • Foster a culture of action taking by building scalable resources for leaders, managers, HRBPs, and stakeholders through change management techniques (e.g., communications and training) • Maintain good judgment when handling sensitive and confidential data • Perform other People Analytics analysis projects as assigned based on team need