• Assist with implementations of the Planful Financial Performance Management Suite, from design through go-live. • Collaborate with customers to understand their financial processes and translate those requirements into effective, scalable Planful solutions. • Guide customers toward best practices while thoughtfully challenging requirements that could limit long-term value or scalability. • Ensure high-quality configuration, testing, validation, and rollout of the solution to drive adoption and measurable outcomes. • Execute project deliverables in alignment with Planful’s Services methodology, contributing to continuous improvement of delivery standards and tools. • Manage scope, timelines, and risks to ensure predictable, on-time project delivery. • Drive services performance metrics, including customer satisfaction, utilization, and project margin. • Lead customer and partner enablement sessions, including training, knowledge transfer, and post-implementation handoff. • Build strong relationships with customer stakeholders, including finance leaders and senior executives. • Serve as a cross-functional partner to Sales, Customer Success, and Product teams to ensure a seamless customer experience. • Provide feedback from the field to inform product enhancements, services offerings, and customer experience initiatives.

Why Springbrook Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts. For over 30 years, Springbrook has set the industry standard for how small to mid-sized municipalities operate with efficiency, transparency, and security. More than 2,000 cities, towns, and districts nationwide rely on Springbrook's solutions to manage finances, payroll, utility billing, and payments. We foster a culture focused on performance, collaboration, and balance-empowering employees to do meaningful work while enjoying flexibility, competitive compensation, and excellent benefits. Where You Fit The Training and Implementation department at Springbrook-Xpress Bill Pay is seeking an Implementation Consultant. This position will also be responsible for Forms Builder Projects to further assist and support the Xpress Bill Pay (XBP) implementations for all municipal and utility customers. You will partner closely with our team to configure ERP/XBP systems, support integrations, provide training, and ensure successful go-lives. This position is remote within the United States and requires occasional travel, including travel to Utah at least once per month or as needed, and travel to customer training sites when required. Key Responsibilities - Deliver and support Forms Builder Training - Manage all Springbrook configuration activities for Xpress Bill Pay implementations, including new clients and migrations - Submit and track LaunchDarkly requests; coordinate SFTP setup; work with SRE to enable contract-based features - Configure Springbrook modules using Springbrook Enterprise and Cirrus access - Review and reconcile data between agency ERPs and Xpress Bill Pay - Communicate with agencies once contracts and project overviews are received - Coordinate with team on Civic Pay-related activities including NACHA files, email lists, reporting, and account conversions - Provide post-go-live support to ensure smooth transitions - Maintain awareness of security and privacy policies and report incidents as needed Required Knowledge & Skills - Strong working knowledge of Springbrook modules (UB, CR, GL, CH, BR) - Understanding of internal Springbrook configuration processes - Familiarity with CivicPay and Xpress Bill Pay preferred - Ability to manage multiple implementation tasks across ERP and payments systems - Willingness to travel as required Required Qualifications - 3+ years in a customer-facing implementation, professional services, or support role - Bachelor's degree in a business-related field or equivalent SaaS experience - Experience implementing or supporting cloud-based billing, ERP, or payments software - Proficiency working with complex SaaS platforms Preferred Qualifications - Experience working with municipal governments or utilities• Background in municipal finance, billing, or payments software• ERP or payments software implementation experience

• Serve as a primary point of contact for Payroll customers to set up and provide an accurate and seamless transition of their payroll requirements to Remote’s Payroll products and services. • Analyze customers’ payroll needs and provide appropriate recommendations. • Direct and manage the implementation of new customers from the start of the relationship, including: • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity. • Configuration of Remote’s Global Payroll system on a customer by customer basis. • Coordination of parallel payroll runs and reconciliation of wage-based taxes. • Verify payroll and tax set up is compliant with statutory regulations. • Coordination and communication of payroll Go-Live. • Handing over an accurate payroll to our Remote Payroll Operations team. • Effectively communicate with customers, teammates, supervisors and vendors in a timely and clear fashion. • Establish and maintain positive customer working relationships, successfully contribute to high customer retention rates. • Provide support and training to new customers and employees regarding payroll process and general country specific payroll needs. • Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues. • Maintain confidentiality of all customer and employee information. • Help in the creation and maintenance of the process documentation. • Work with internal teams to improve our platform, completing UAT Testing through shipping

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Staff AI Implementation Engineer at Moveworks ServiceNow, you'll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform. Core Responsibilities & Impact: - Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch. - Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks ServiceNow platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges. - Integration and implementation: Integrate the Moveworks ServiceNow Platform to Customer enterprise system in an innovative, secure and performant manner. - Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps. - Strategic Autonomy: Consult customers and apply creative freedom in solution design to shape the customer's Agentic AI roadmap. About You: You are a technical generalist & a "do-er" with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead. - Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and "why is this done that way?" - Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling. - Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users. - Reusability: You share what works with the broader team, and help generalize solutions into reusable templates. - Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience. - Strategic Guidance & Influence: Serve as a trusted advisor to customers, providing strategic direction to help them overcome technical and organizational obstacles. This includes developing and delivering context-specific solutions, as well as upskilling customer teams to leverage the product independently. - Entrepreneurial Drive / Grit: You aspire to a high-growth career path, actively seeking to gain maximum exposure and learning across engineering, product, and business functions as quickly as possible. You lean into navigating through challenging business situations or antiquated legacy systems. - Ecosystem Partnership: You possess a strong sense of personal accountability to both customers and internal teammates who rely on your expertise. Qualifications To be successful in this role you have: - 8+ years of experience in a technical role, such as a Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer or Software Engineer; or an advanced degree with 6+ years - Demonstrated ability to operate across multiple business functions or technical domains, demonstrating adaptability, quick-to-learn, and broad technical skills. - Experience designing, building and launching full-stack workflows, and automations, leveraging REST APIs, iPaaS automation (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or generic scripting (e.g., Python, JavaScript, Golang, etc.). - Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems - Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders - You are willing to travel up to 25% of the time Preferred Qualifications - Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus - You have familiarity with Linux and Windows environments and using the command line. - You have a great track record of driving successful technical adoption with medium to large-sized enterprise projects - You stay current with the latest AI tools and frameworks, and think about how to apply them thoughtfully to work smarter and build reliable, scalable solutions Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.