Springbrook Holding Company LLC

Role Description Springbrook Software is actively seeking a motivated Sales Development Representative (SDR) to help grow our presence in the local government market. In this role, you will drive pipeline generation by identifying and engaging prospective agencies, qualifying opportunities, and booking meetings for our account executives. You'll be an integral part of our revenue team, collaborating closely with marketing and sales leadership to refine outreach strategies and share weekly progress updates. This is a ground-floor opportunity to make a real impact at a growing cloud ERP company, with the flexibility of remote work and a clear path for career advancement. Key Focuses for Role: - Own pipeline generation within a defined set of Government accounts or agencies, aligned to territory strategy. - Build sales pipeline using cold outreach strategies like cold calling & emailing in the public sector. - Gain in-depth knowledge of Springbrook's products, territories, accounts, competitors, industry trends, and more. - Learn and implement strategies that align Springbrook's solutions with customer pains, use cases, and organization imperatives. - Build relationships with prospects to qualify leads as sales opportunities. - Thrive in a fast-paced environment, try new outbound tactics, and share what works to elevate team success. - Deliver on weekly, monthly, and quarterly key performance metrics. Qualifications - 1+ year of experience in a Sales Development or similar customer-facing role. - Goal Oriented; able to complete individual goals as well as work in a team environment. - Excellent communication, negotiation, and interpersonal skills. - Genuine curiosity about prospects and what drives their business decisions; use gathered information to continuously improve your approach. - Strong desire to build a career in sales; must be competitive, resilient, and motivated by results. Requirements - Experience in SaaS or SLED. - Bachelor's degree or equivalent. - Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered). Benefits - Flexibility in remote work. - Competitive compensation. - Excellent benefits. Company Description Springbrook Software produces an enterprise-class financial ERP platform for local government agencies. As an industry leader, Springbrook empowers over 3,000 municipalities, towns, and districts across the U.S. and internationally to streamline financial management, utility billing, payroll, human resources, budgeting, and citizen engagement. With its cutting-edge, cloud-native Cirrus ERP platform and integrated advanced tools like AI-powered automation and robust reporting, Springbrook is transforming how governments manage their operations. Headquartered in American Fork, UT, Springbrook is committed to driving efficiency, transparency, and innovation in public sector finance. With backing from tier 1 PE firms including Five Arrows and Accel KKR, the business is well positioned for continued innovation and scale. We foster a culture focused on performance, collaboration, and balance—empowering employees to do meaningful work while enjoying flexibility, competitive compensation, and excellent benefits. Join us if you're inspired to contribute to a new era of transparent, efficient, and innovative governance. We're eager to welcome forward-thinking individuals ready to make a significant impact.

Role Description The Support Analyst works to achieve a high level of customer satisfaction and loyalty by independently resolving a wide variety of customer issues through data analysis, functionality support, and consistent and effective communication. They provide training and respond to customer education inquiries in the use, functionality, and understanding of Springbrook Software products. The Support Analyst also plays a key role as the link between Springbrook customers and internal resources, providing technical and training support as well as analyzing and reporting on product requests (enhancements, customizations, etc.) and bugs. While the Support Analyst works as part of a larger team, they also have a focused area to which they will be subject experts and will need to exercise independent judgement. This role is fully remote, with occasional travel required to provide on-site support for client training and select projects. Responsibilities - Respond to customer queries in a timely and accurate way, via phone or email, adhering to Springbrook policies and best practices. - Travel occasionally to provide on-site support for client training and select projects. - Use Springbrook ticketing system to create, track, and/or update details on the specifics of client issue(s). - Enter pertinent case data into the CRMs (Salesforce) to track client issues. - Analyze and report product malfunctions. - Determine the urgency of issues for each client case needing engineering resolution and collaborate with the engineering team, when needed, to prioritize the Engineering Escalation list. - Become an expert on Springbrook's products and services through training and self-study. - Analyze issues and test results to ensure that software performs as designed. - Update internal databases with information about technical issues, internal process documentation, knowledge base articles, and useful discussions with customers. - Share feature requests and effective workarounds with team members. - Inform customers about new features and functionalities in the course of resolving customer queries. - Collaborate with engineering and follow up with customers to ensure their technical issues are resolved. - Gather customer feedback and share with our Product, Sales, and Engineering teams. - Assist in training customers as well as internal resources on our products, new functions, features, and educate on Engineering releases. - Maintain general awareness of Springbrook security and privacy policies. - Report any security incident or suspected security incident to the Springbrook Incident Response Team. Qualifications - Two (2) years' experience as a Support Analyst or a SaaS support role. - Bachelor's degree in computer science or relevant field or an additional two (2) years' of relevant Support Analyst or SaaS support role. - Strong customer service skills with the ability to work independently or with minimal supervision. - Ability to prioritize, re-prioritize (as needed), manage multiple cases, and work under pressure. - Ability to quickly evaluate information and independently make decisions based on that available information. - Excellent communication and interpersonal skills. - Ability to troubleshoot, analyze abstract problems, and find solutions. - Professional and patient when handling difficult cases. - Knowledge and understanding of database structures. - Must work independently and exercise discretionary decision making. - Experience working with SaaS products. - Experience with SalesForce or equivalent CRM. Desired Qualifications - Consideration given to candidates with prior experience working in a municipal/local government. - Prior experience with Property Tax/Assessment software. - Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered). Company Description Springbrook Software produces an enterprise-class financial ERP platform for local government agencies. As an industry leader, Springbrook empowers over 3,000 municipalities, towns, and districts across the U.S. and internationally to streamline financial management, utility billing, payroll, human resources, budgeting, and citizen engagement. Headquartered in American Fork, UT, Springbrook is committed to driving efficiency, transparency, and innovation in public sector finance. We foster a culture focused on performance, collaboration, and balance—empowering employees to do meaningful work while enjoying flexibility, competitive compensation, and excellent benefits.

Why Springbrook:  Springbrook Software produces an enterprise-class financial ERP platform for local government agencies. As an industry leader, Springbrook empowers over 3,000 municipalities, towns, and districts across the U.S. and internationally to streamline financial management, utility billing, payroll, human resources, budgeting and citizen engagement. With its cutting-edge, cloud-native Cirrus ERP platform and integrated advanced tools like AI-powered automation and robust reporting, Springbrook is transforming how governments manage their operations. Headquartered in American Fork, UT, Springbrook is committed to driving efficiency, transparency, and innovation in public sector finance. With backing from tier 1 PE firms including Five Arrows and Accel KKR, the business is well positioned for continued innovation and scale. We foster a culture focused on performance, collaboration, and balance-empowering employees to do meaningful work while enjoying flexibility, competitive compensation, and excellent benefits. Where you fit:  We are currently looking for an Implementation Consultant to join our Cirrus Permitting & Land Management team (Davenport/LAMA) to help configure and implement permitting, city planning, licensing, and code enforcement software for use by local government cities and counties. The position will also answer user questions and assist users by troubleshooting problems with computer software. Preference will be given to candidates with local government experience. Please highlight your local government experience in your resume/cover letter. This position is full-time and 100% remote. RESPONSIBILITIES: - Assist with requirements gathering and business process analysis for local government clients - Help configure software by implementing business rules and other requirements - Attend weekly meetings with clients via Teams or Zoom - Prepare and conduct online training seminars on software products - Travel onsite to clients in the United States and Canada to conduct in-person client training - Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns. - Take ownership of customer issues reported and see problems through to resolution - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues - Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams - Provide prompt and accurate feedback to customers - Ensure proper recording and closure of all issues - Performs other related duties as assigned - Maintain general awareness of Springbrook security and privacy policies - Report any security incident or suspected security incident to the Springbrook Incident Response Team Required Qualifications: - 2 years' experience in municipal permitting or city planning - 3 years' experience as a project manager, implementation specialist, or related role in the tech or software industry - Excellent verbal and written communication skills - Excellent interpersonal and customer service skills - Professional and pleasant telephone manner - Ability to explain technical issues to technical and nontechnical employees and customers. - Strong problem-solving skills Preferred Qualifications: - Bachelor's degree in management information systems, information technology, or other related field - ICC Permit Technician Certification - Willingness to Travel (up to 25%) Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered) Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Why Springbrook Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts. For over 30 years, Springbrook has set the industry standard for how small to mid-sized municipalities operate with efficiency, transparency, and security. More than 2,000 cities, towns, and districts nationwide rely on Springbrook's solutions to manage finances, payroll, utility billing, and payments. We foster a culture focused on performance, collaboration, and balance-empowering employees to do meaningful work while enjoying flexibility, competitive compensation, and excellent benefits. Where You Fit The Training and Implementation department at Springbrook-Xpress Bill Pay is seeking an Implementation Consultant. This position will also be responsible for Forms Builder Projects to further assist and support the Xpress Bill Pay (XBP) implementations for all municipal and utility customers. You will partner closely with our team to configure ERP/XBP systems, support integrations, provide training, and ensure successful go-lives. This position is remote within the United States and requires occasional travel, including travel to Utah at least once per month or as needed, and travel to customer training sites when required. Key Responsibilities - Deliver and support Forms Builder Training - Manage all Springbrook configuration activities for Xpress Bill Pay implementations, including new clients and migrations - Submit and track LaunchDarkly requests; coordinate SFTP setup; work with SRE to enable contract-based features - Configure Springbrook modules using Springbrook Enterprise and Cirrus access - Review and reconcile data between agency ERPs and Xpress Bill Pay - Communicate with agencies once contracts and project overviews are received - Coordinate with team on Civic Pay-related activities including NACHA files, email lists, reporting, and account conversions - Provide post-go-live support to ensure smooth transitions - Maintain awareness of security and privacy policies and report incidents as needed Required Knowledge & Skills - Strong working knowledge of Springbrook modules (UB, CR, GL, CH, BR) - Understanding of internal Springbrook configuration processes - Familiarity with CivicPay and Xpress Bill Pay preferred - Ability to manage multiple implementation tasks across ERP and payments systems - Willingness to travel as required Required Qualifications - 3+ years in a customer-facing implementation, professional services, or support role - Bachelor's degree in a business-related field or equivalent SaaS experience - Experience implementing or supporting cloud-based billing, ERP, or payments software - Proficiency working with complex SaaS platforms Preferred Qualifications - Experience working with municipal governments or utilities• Background in municipal finance, billing, or payments software• ERP or payments software implementation experience

Why Springbrook: Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts. For over 30 years, Springbrook has set the industry standard for how small and medium-sized municipalities and utility districts operate with high efficiency, transparency, and security. More than 1,000 organizations rely on our solutions to manage finances, payroll, utility billing, and citizen payments. Our growing payments portfolio-including Xpress Bill Pay, Next Bill Pay, and PathPoint PayFac-is a critical driver of customer value and company growth. We are focused on delivering modern, secure, and scalable payment experiences while expanding our ecosystem to unlock new opportunities across the financial workflow. We foster a culture of performance, accountability, and collaboration where leaders are empowered to drive meaningful impact. If you are motivated by shaping payments strategy and delivering measurable business outcomes in a mission-driven market, we'd love to hear from you. Where You Fit: We are seeking a Senior Director of Product Management for Payments to lead the strategy, performance, and evolution of Springbrook's payments portfolio. This is a strategic, market-facing leadership role responsible for aligning product direction with business outcomes such as revenue growth, attach rate expansion, customer retention, and gross margin improvement. You will define and execute the payments strategy across our portfolio and play a key role in expanding Springbrook's payments ecosystem into adjacent areas and delivering differentiated value through ERP integration. This role requires deep expertise across the payments value chain and experience serving SMB and mid-market customers. This position is available for remote work. Responsibilities: Market & Portfolio Strategy - Define and drive the product strategy for Springbrook's payments portfolio, including Xpress Bill Pay, Next Bill Pay, Civic Pay, QPay, and PathPoint PayFac - Evaluate and optimize the portfolio, including rationalization and migration strategies across acquired and legacy platforms - Maintain deep understanding of the competitive landscape in GovTech payments and identify opportunities for differentiation and growth - Develop data-driven business cases to inform product investments, platform strategy, and prioritization Payments Ecosystem Expansion - Identify and evaluate opportunities to expand Springbrook's payments ecosystem beyond current offerings, including AP payments, disbursements, and embedded financial capabilities - Partner cross-functionally to define build, buy, or partner strategies - Support development of new monetization opportunities tied to expanded payments capabilities Business Outcomes & Performance - Drive alignment between product strategy, roadmap and key business outcomes, including revenue growth, ERP attach rates, retention, and gross margin - Define, track, and report on KPIs across the payments portfolio - Partner with finance and leadership to support pricing strategy, forecasting, and ROI analysis Product Leadership & Execution - Lead and develop a team of product managers, establishing a high-performing and accountable product organization - Ensure roadmaps are market-informed, customer-driven, and aligned with strategic priorities - Partner closely with engineering, design, and delivery teams to execute effectively and deliver high-quality outcomes - Promote a data-driven, outcome-oriented approach to product development ERP Integration & Experience Strategy - Partner closely with ERP product and UX teams to deliver deeply integrated, seamless payment experiences across Springbrook's platform - Identify and drive new product capabilities and embedded payment experiences that increase payments adoption and generate incremental revenue - Ensure payments are tightly integrated with core ERP workflows (e.g., billing, receivables, permitting, licensing) to maximize usability and attach rates Customer Adoption & Growth Strategy - Define and execute strategies to increase electronic payment adoption among municipalities and utilities, including migration from in-person and mail-in payments - Develop product and experience strategies that encourage citizen enrollment in online and digital payment channels - Partner with go-to-market teams to drive behavioral change, improve conversion, and increase utilization of digital payments Customer & Go-To-Market Alignment - Serve as a senior voice of the customer, ensuring products meet the needs of municipalities, utilities, and SMB/mid-market organizations - Partner with sales, marketing, and customer success to drive adoption, positioning, and expansion of payments solutions - Identify opportunities to improve the end-to-end customer payment and financial experience Payments Value Chain Expertise - Apply deep knowledge across the payments value chain (PayFac, acquiring, gateways, processors, risk, compliance, settlement, reconciliation) - Inform strategic decisions on how Springbrook participates in and captures value across the ecosystem - Monitor regulatory, compliance, and security trends (PCI DSS, NACHA, etc.) Operational Excellence - Drive continuous improvement across product processes, prioritization, and cross-functional alignment - Maintain awareness of Springbrook security and privacy policies - Report any security incident or suspected security incident to the Springbrook Incident Response Team Required Qualifications: - 12+ years of product management experience, including leadership roles in payments, fintech, or SaaS - Strong experience in market-oriented product management, including competitive analysis, opportunity sizing, and business case development - Expertise across the payments value chain, including PayFac or merchant acquiring models - Proven ability to tie product strategy to measurable business outcomes (growth, retention, attach rate, margin) - Experience leading product teams and driving execution across complex, multi-product environments - Experience working cross-functionally with senior stakeholders across finance, sales, engineering, and operations - Excellent communication, influencing, and presentation skills Desired Qualifications: - Experience building and scaling payments products for SMB and mid-market customers - Experience in GovTech, municipal software, utilities, or regulated industries - Experience expanding payments capabilities into AP payments, disbursements, or embedded finance - Familiarity with ERP-integrated payments and financial workflows - Strong financial acumen, including pricing and margin optimization Additional Information: - Some travel may be required - Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered) Equal Opportunity Statement: Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin

Why Springbrook: Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts. As an industry leader, Springbrook empowers over 3,000 municipalities, towns, and districts across the U.S. and internationally to streamline financial management, utility billing, payroll, human resources, budgeting and citizen engagement. We believe in a citizen-centric government that empowers its community with financial transparency, efficiency, and a seamless payment experience. We offer employees a culture that emphasizes performance, productivity, and collaboration. You will be empowered and engaged working with like-minded individuals who are driven and passionate about contributing to a market-leading software organization with proven technology. While we are busy changing the world, we also strongly believe in having fun and excitement at work as well as encourage a collaborative and healthy work-life balance. We also offer competitive salaries and excellent benefits. If you are motivated by the idea of delivering on the promise of solving for a new era of more efficient, open, and innovative governance, then we'd love to hear from you. Where You Fit: We are currently looking for a Project Manager to support our Services team. The ideal candidate will be a highly organized, SaaS experienced professional that demonstrates the ability to take projects through to full production. This position is available for remote work. Responsibilities: - Perform wide range of administrative tasks related to scheduling customer integration and implementation projects for the Services team of Consultants. - Understand project scope, budget, duration and requirements and communicate essential project information. Identify risks to ensure full utilization of Services resources - Create project timelines and exit deliverables - Monitor projects to evaluate progress and note issues in the event project delayed or incomplete - Establish and maintain relationships with appropriate client stakeholders - Work with local governments to analyze, configure and optimize processes while implementing software management systems - Quality control configurations - Work with different teams throughout the Company to communicate product status - Become an expert on Springbrook's products, industry, and business model - Maintain general awareness of Springbrook security and privacy policies - Report any security incident or suspected security incident to the Springbrook Incident Response Team Required Qualifications: - 4+ years of relevant project management experience in a growing SaaS company - Bachelor's degree in Urban Planning, Public Administration, Business or Project Management or an additional 2 years of project management experience. - Experience working in local municipalities or county government - Skills in working with a cross-functional team - Superior communication and presentation skills - Ability to speak with technical and non-technical team members as well as communicate with customers in a precise, professional, thoughtful format (written and verbal) Desired Qualifications: - Extra consideration for candidates with experience using Springbrook Software - Fundamental understanding in permitting, planning, and licensing municipal processes - Experience in implementing products that are sold to government, municipalities and utilities. - Experience working with customers and internal teams - Experience with project tracking software - Certificate in Project Management desirable - Positive attitude and high level of professionalism Applicants must have the unrestricted ability to work in the United States (sponsorship will not be offered) Springbrook Software is an Equal Opportunity Employer. Springbrook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.