• Partner with customers from contract assignment through their onboarding experience • Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes • Work with our customers and their customers to help guide them through integrating with their first site • Help guide customers through training so they can develop, prepare operationally for integrations, and use the Redox tools optimally • Collaborate internally to manage customer onboarding, success plan, and escalations • Maintain internal documentation relating to customers and processes • Create onboarding collateral for use through our learning management system • Keep up to date with product enhancements • Monitor industry trends and how they impact our customers

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. What we offer - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the Role: This role partners directly with enterprise customers across Central and Eastern Europe deploying multiple use cases leveraging the ElevenLabs platform. The focus is driving adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform. In parallel, you will own commercial outcomes across a defined set of accounts. Success is measured by Net Revenue Retention and New Product Expansion, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth. This is the first dedicated Customer Success role in the region and you’ll be part of an early GTM team - we’re looking for people who are excited to build and not just execute on a playbook. Requirements - 7+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the CEE region - Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals. This is a commercial role - Strong understanding of the CEE market landscape and cultural nuances. - Familiarity and experience with building and deploying AI agents - Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs - Excellent problem-solving, technical, and analytical skills to address customer needs and concerns. - Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization. - Strong builder mindset. You’re passionate about identifying problems and proactively coming up with solutions, especially when it increases efficiency and speed via AI tools. - Fluent in Polish and English

Role Description As a Customer Success Associate II, you’ll take ownership of a portfolio of key US client accounts, providing high-touch, white-glove service that ensures strong, long-term relationships. You’ll be the go-to person for your clients—understanding their goals, solving their challenges, and creating seamless experiences that drive satisfaction and retention. You’ll build on your existing customer success experience to take a more proactive, strategic approach to account management while helping newer team members navigate their day-to-day. What You’ll Do: - Serve as the primary point of contact for 10–50 small-market accounts, managing a portfolio totaling $1M–$2M in annual revenue. - Provide strategic support to Senior CSMs across key strategic accounts to drive retention and growth. - Partner with the Product team for product and feature roll out—gain beta and pilot partners and assist with client adoption. - Drive long-term customer success, retention, and growth. - Develop strong relationships with stakeholders and decision-makers across your accounts. - Forecast exam volume and other usage metrics on a 12-month rolling basis. - Conduct ongoing client education, including presentations, usage insights (e.g., Tableau), and best practices. - Collaborate with the Customer Education and Product teams to ensure client enablement and satisfaction. - Proactively address client challenges and opportunities with a solution-oriented mindset. - Promote engagement tools, feedback loops, and satisfaction surveys. - Partner with the Director of Customer Success on client initiatives and special projects. - Act as a point of contact for team members in the absence of a manager. - Assist in internal knowledge sharing and informal mentorship for Customer Success Associates I. Qualifications - A minimum of two years in a customer success, account management, or client-facing role. - Experience with the Zendesk case management system is preferred. - Ability to manage multiple clients and projects simultaneously with high attention to detail. - Proficiency in Google Workspace, MS Office, and CRM tools. - Strong communication skills, both written and verbal. - An empathetic, client-first mindset. - Interest in growing into a strategic or leadership role over time. - Availability to work 5:30 PM – 2:30 AM IST, Monday through Friday. Benefits - Company-Sponsored Health Insurance - Competitive Pay - Remote Work Opportunity - Healthy Work Culture - Career Growth Opportunities - Learning and Development Programs - Referral Award Program - Company-Provided IT Equipment (for remote team members) - Transportation Program (for on-site team members) - Company-Provided Meals (for on-site team members) - 14 Company-Provided Holidays - Generous Leave Program

• Fully own your book of business consisting of 12-18 accounts totaling $2-5M ARR • Build and nurture strong relationships with your accounts • Provide advanced product-level technical expertise, leading customer onboarding and resolving technical challenges • Build and act on account plans moving customers through each lifecycle stage • Organize and lead value-focused executive business reviews (EBR) • Communicate frequently with customers about new features and roadmaps • Lead customer escalations and ensure effective resolution • Aggregate customer product feedback and advocate for customer needs