In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. We are seeking a Customer Success Specialist (CSS) in Costa Rica working remotely to provide vital administrative, operational, and analytical support within our Customer Success organization. How You'll Help Us Connect the World: As a Customer Success Specialist, you will support the operational backbone of our Customer Success team. You will maintain inventory and license records, update support cases, track chronic trends, keep improvement plans accurate, and manage risk registers and sales orders. You’ll also identify and resolve data inconsistencies to ensure customer accounts remain accurate across all downstream systems. This role ensures smooth service delivery across TopDog, BullDog, and WatchDog accounts, maintaining high‑quality documentation, accurate data, and streamlined operations that support customer retention and service excellence. The position collaborates closely with Customer Success Managers and cross‑functional partners to ensure our customers experience consistent, reliable, and proactive support. Your work helps the business operate efficiently, strengthens customer relationships, and supports proactive issue management—ultimately driving improved customer outcomes and operational excellence. Required Qualifications for Consideration: - Associate degree preferred, or 7+ years of relevant experience. - Experience supporting administrative or operational workflows in Customer Success, Service Management, or IT. - Strong organizational skills with accurate handling of inventory, licensing, and account records. - Background in tracking customer cases, recurring issues, or service improvements. - Ability to spot data inconsistencies and correct records across systems. - Skilled at documenting risks, improvement actions, and contributing to RCA activities. - Proficient with Microsoft tools. - Comfortable working in a fast‑paced environment. - Advanced Excel expertise. What Happens After You Apply: Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.vistancenetworks.com/content/How-We-Hire/?locale=en_US #LI-AP1 Why Join Us? Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value. RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management. If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks. Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Role Overview: We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in the Korea. As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Redis’s offerings with customer goals, becoming a trusted advisor and advocate for their success. Key Responsibilities: - Customer Relationship Management: (Travelling across Korea 30-40%) - Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals. - Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions. - Build and maintain long-term relationships with stakeholders across technical and business teams. - Value Realization and Advocacy: - Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives. - Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn. - Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities. - Customer Enablement and Success Planning: - Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions. - Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions. - Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage. - Retention and Growth: - Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives. - Track account health through regular check-ins, identifying and mitigating risks early. - Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs. - Collaboration and Teamwork: - Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience. - Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands. Qualifications: - Experience: - 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies. - On site with customers in the Korea market, face to face engagement (not remote). Experience in delivering business reviews / QBRs with customers at exec level (not service delivery). - Preference - experience managing customers within Banking/ Financial Services. Technical Acumen: - Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus. - Some experience with SaaS products and public cloud (AWS, GCP, Azure) - Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases. - Customer-Centric Mindset: - Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention. - Communication Skills: - Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences. - Problem-Solving Ability: - Strategic thinker with the ability to anticipate challenges and provide solutions proactively. - Collaboration Skills: - Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization. - Tools & Systems: - Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus. Extra great if you have: - Experience with Redis or any other NoSQL database - Experience with software development (Java, .NET, Python) - Some experience with DBaaS (relational or non-relational) What We Offer: - Competitive compensation and benefits package. - Remote-first work environment with a flexible schedule. - Opportunities for professional growth and career development. - A dynamic, collaborative, and innovative work culture. - The chance to work with cutting-edge technology and a world-class team. Redis Values Diversity: Redis is an equal opportunity employer and is committed to fostering an inclusive workplace. We encourage candidates from diverse backgrounds to apply and bring their unique perspectives to our team. Join Us: Are you ready to help customers unlock the full potential of real-time data? Apply now and become a part of the Redis journey! As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience. • Implement and customize solutions based on each client’s specific business needs. • Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights. • Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve. • Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures. • Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed. • Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery. • Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals. • Identify and drive process improvements, helping to streamline and scale the implementation workflow.

Overview As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: - Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. - Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. - Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests. - Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. - Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: - Subsidized, personal healthcare coverage (medical, dental vision) - Flexible Paid Time Off (PTO) - Professional Development, CEU, and Tuition Reimbursement - Curated Wellness Benefits supporting teammates physical and mental well-being - Community engagement opportunities - And more! The Director of Customer Success is responsible for developing and implementing strategic plans for partnership success to include customer retention and growth opportunities. They will play a key role in the continued growth of the company and support strategic initiatives working with health plans, hospitals and health systems, nephrology groups, and other healthcare organizations. Responsibilities - Develop and implement strategic plan for partner success to include customer retention and growth opportunities - Curate strong working relationships with key executives and operational leadership from customers and near-term prospect organizations - Responsible for partner retention and overall customer satisfaction, as measured by net promoter score, customer satisfaction surveys and other customer experience metrics - Collect and maintain comprehensive knowledge of customer priorities and key business objectives - Serve as a go-to-resource responsible for value delivery to customers including clinical, operational and financial performance - Understand detailed aspects of partnership terms, SLAs and pertinent details for contract management and contract renewal opportunities - Collaborate with marketing to promote program and customer success in the market - Ensures consistent communication with cross-functional teams and timely response to all customer requests - Maintains relevant healthcare industry knowledge and market awareness - Maintains detailed knowledge of company value story, capabilities and product roadmap - Analyze customer data to identify trends and growth opportunities - Report on retention, churn, revenue growth, and customer satisfaction metrics - Prepares and briefs internal leadership teams, including company EC members, on overall account health; proactively addresses account challenges/barriers and drives solutions - Prepares, hosts and leads partner success meetings and Joint Operating Committee sessions with customer leadership (monthly, quarterly, bi-annual and annual, etc.), including follow-ups - Serves as liaison across operations, legal, finance, technology and clinical leadership Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Required Education and Experience: - Bachelor’s degree in Business, Marketing, or related field from accredited college or university. · Seven (7) to ten (10) years of account management or business development experience working with health plans, health systems, medical group practices or other healthcare organizations. Preferred Education and Experience: - MBA or other Master-level degree preferred. - Population Health or Complex Care program experience Knowledge, Skills, and Abilities: - Excellent verbal and written communications skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization, including executive and C-level - Commercial acumen and a proven track record of successfully driving renewals and new business development - Ability to connect with diverse constituents and stakeholders across cross-functional teams (leadership, marketing, account management, product and development, data and analytics, market operations and clinical) · Proven track record of driving retention and revenue growth - Strong financial acumen, analytical and problem-solving skills - Experience with CRM and customer success tools - Demonstrated self-starter and ability to work collaboratively in a team atmosphere - Works well in team-based, collaborative environment - Proven ability to operate successfully in remote role Position Type/Expected Hours of Work: This is a full-time position, and core hours of work and days are Monday through Friday 8:00 a.m. to 5 p.m. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.