ProctorU Inc.

Role Description At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision: “To provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.” The Role: Configuration Specialist Department: Implementation Reports To: Sr. Implementation Manager The Responsibilities: - Follow established procedures and apply knowledge of concepts, practices, and procedures with platform set up and change requests. - Complete quality assurance checks on processes completed. - Maintain communication with involved members in each task request via ticketing system and teams chats where needed. - Help create and maintain knowledge base articles and other resources to improve the team’s efficiency. - Work with other team members and departments, such as ADP and Test Delivery, to ensure a cohesive and efficient support process. - Identify areas for improvement in configuration processes, product knowledge, and satisfaction of task requests which contribute to optimization efforts. Qualifications - Excellent verbal and written communication skills. - Strong analytical and problem-solving abilities. - Technical knowledge and troubleshooting skills. - Strong customer-centric attitude and the ability to handle interactions with empathy and professionalism. - Attention to detail and accuracy is integral. - Experience with HTML is an asset. Requirements - Remote India Opportunity. - Core Hours: 6 pm – 3 am (IST) (Flexible). - Core Days Worked: Monday - Friday. Benefits - Competitive salary. - 100% company-funded medical (for you AND your family!). - Professional working environment. - Unlimited growth potential. - Great working environment with a team of exceptional people.

Role Description The Senior Shared Services Associate provides advanced administrative support to internal teams, clients, and candidates. This role plays a key part in ensuring operational excellence across exam administration, billing, and service delivery by managing complex tasks, resolving escalated issues, and contributing to process improvement initiatives. The Senior Associate also acts as a mentor and escalation point within the Shared Services team. Responsibilities - Serve as a subject matter expert and first point of contact for high-level or complex inquiries. - Monitor, troubleshoot, and resolve Zendesk ticket inquiries, including those requiring escalation. - Collaborate cross-functionally with Finance, Test Delivery, Client Services, Account Management, and IT to ensure client satisfaction and efficient service delivery. - Analyze and generate reports to track team performance, identify gaps, and support strategic planning. - Support the onboarding and training of new Shared Services Associates; provide guidance and mentoring. - Contribute to the development and refinement of internal processes and documentation. Qualifications - High school diploma or equivalent required; associate or bachelor’s degree strongly preferred. - Minimum 5 years of experience in shared services, operations, or administrative support roles. - Prior experience in a senior or lead capacity is a plus. - Strong leadership and mentoring capabilities. - Excellent written and verbal communication skills. - High attention to detail with a strong commitment to accuracy and quality. - Advanced proficiency in Microsoft Office Suite (particularly Excel); experience with Zendesk or equivalent platforms required. - Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Proactive problem-solver with strong analytical and critical thinking skills. - Team-oriented with a customer-first mindset. Benefits - Competitive salary. - 100% company-funded medical (for you AND your family!). - Professional working environment. - Unlimited growth potential. - Great working environment with a team of exceptional people.

Role Description - Design, develop, and implement software applications using Python, Go, C#, .NET, JavaScript, TypeScript, Angular, HTML, CSS, and other technologies. - Design and build advanced cloud and web applications employing the Agile/Scrum methodology. - Design, develop, test, and maintain innovative customer-facing software products encompassing a highly intuitive user experience. - Write clean, efficient, and well-documented code. - Debug and troubleshoot software issues. - Contribute to an Agile team that solves complex challenges and builds quality software on a regular basis. - Ensure the quality of the products by conducting design and coding reviews of assignments distributed across multiple developers. - Evaluate new technologies and third-party products to include in Meazure Learning’s offerings and improve systems engineering capabilities. - Create an accessible site that allows for solutions to be adaptable in multiple delivery platforms. - Collaborate with cross-functional teams to identify and resolve software defects. - Participate in code reviews and provide constructive feedback to other team members. - Stay up to date with emerging trends and technologies in software engineering. - Develop and maintain technical documentation. - Work with project managers and team members to groom, clarify and estimate stories. Qualifications - Master’s or equivalent degree in computer science or related technical field and 2 years of relevant software development experience. Requirements - Software development using Go, Python, C#, .NET, Angular, HTML, CSS, TypeScript, and JavaScript. - FastAPI web framework and SQL toolkit including SqlAlchemy. - Cloud Computing services such as AWS and Azure. - Version control concepts and best practices. - Database design and management for relational and non-relational dbs including SQL Server, PostgreSQL, MongoDB, and DynamoDB. - Message and task queue tools including Nats and Celery. - Unit test frameworks including Pytest and Jest. - Microservices architecture and design patterns. - Containerization technologies such as Docker, AWS ECS, and Fargate. - Serverless technologies, such as CloudFront, S3, API Gateway, AWS Lambda, Load Balancer. - May telecommute and report as needed to Mclean, VA office. Company Description

Role Description The Business Development Executive is an individual contributor who will be working closely with sales leadership in an assigned market vertical within the certification and licensure assessment industry to prospect and close net new logo accounts. The Business Development Executive should possess a proven track record in B2B solution sales, polished consultative selling skills and a passion for providing innovative business solutions. The Business Development Executive has a consultative sales approach with a passion for discovery work to understand a prospects business, pain points, and desired business outcomes. Responsibilities - Coordinate entire sales process from prospecting and demand creation to close and activation. - Build an internal network of stakeholders and develop key relationships within prospect accounts. - Generate demand by assisting prospects to identify current needs, and then effectively articulate how Meazure Learning can add value through our services, solutions and partnerships. - Work closely with the RFP team in planning, writing/editing, and delivering RFI/RFP responses. - Serve as a trusted & consultative strategic advisor to our prospects. - Leverage Meazure Learning’s sales tools and methodology to effectively manage accounts, opportunities, and pipeline. - Provide detailed and accurate sales forecasting. Be accountable for maintaining, reporting and measuring data through Salesforce.com. - Manage prospect expectations and contribute to a high level of prospect satisfaction during the sales process. - Create and execute market vertical plan and strategy for closing net new business to meet or exceed quota. - Continuously improve sales processes that drive desired sales outcomes and identify problems and bring solutions where and when required. - Drive client satisfaction throughout the entire lifecycle of the clients’ buying process by tailoring the experience and taking ownership of the sales process. - Promote company image, brand through marketing and thought leadership. - Negotiate between internal stakeholders to achieve an optimal outcome for the client and company. - Monitor prospect, market and competitor activity to effectively position product and service offerings and overcome objections when presented. - Create and deliver presentations at trade conferences to drive thought leadership and brand position. - Collaborate with marketing to establish successful differentiation programs. - Up to 25% travel including client meetings and conferences. Qualifications - Proven experience in a Sales or Account Management role. Experience with Challenger sales methodology a plus. - Experience with Salesforce and other sales productivity tools (such as Gong, LinkedIn Navigator). - Experience with sales methodologies (such as Challenger, MEDDPICC, Miller Heiman Strategic Selling, SNAP, SPIN). - Ability to flourish in a fast-paced and rapidly changing environment. - Proven track record and demonstrated success selling and consulting on solution platforms / SaaS / or in Ed Tech. Experience in assessment industry a plus. - Intellectually curious with the ability of understanding how to create value for a client. - Outstanding relationship and rapport building abilities. - Strong leadership skills. Takes ownership and accountability. - Ability to have tough conversations, both internally and externally. - Ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail. - Excellent communicator with the ability to interact at all levels of an organization. - Strong business acumen, problem-solving skills, and strategic foresight. - Grit, perseverance, and a strong desire to drive impact. Benefits - Competitive Salary - Sales Incentive Plan - Exceptional Benefits: - 401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%) - BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents - Generous flexible time off approach - Professional development - Remote and hybrid first organization - Great working environment with a team of exceptional people

Role Description We are looking for a seasoned Senior DevOps Engineer to help us scale, secure, and optimize our infrastructure and deployment processes. This role is critical to enabling fast, reliable, and high-quality software delivery across our global engineering teams. You’ll be responsible for designing and maintaining cloud-based systems, automating operational workflows, and collaborating across teams to improve performance, observability, and uptime. The ideal candidate is hands-on, proactive, and passionate about creating resilient systems that support product innovation and business growth. Key Responsibilities - Design, implement, and maintain scalable, secure, and reliable CI/CD pipelines - Manage and optimize cloud infrastructure (e.g., AWS, Azure) and container orchestration (e.g., Kubernetes) - Drive automation across infrastructure and development workflows - Build and maintain monitoring, alerting, and logging systems to ensure reliability and observability - Collaborate with Engineering, QA, and Security teams to deliver high-performing, compliant solutions - Troubleshoot complex system issues in staging and production environments - Guide and mentor junior engineers and contribute to DevOps best practices Qualifications - 5+ years of experience in a DevOps or Site Reliability Engineering role - Deep knowledge of cloud infrastructure (AWS, Azure, or GCP) - Hands-on experience with writing, reading, and debugging code issues in a production environment - Hands-on experience with CI/CD platforms (Jenkins, GitHub Actions, or similar) - Demonstrated ability to design and build new systems and solutions from the ground up - Ability to take open-ended projects, define the implementation plan, and independently drive them to completion - Proficiency with containerization (Docker, Kubernetes) and Infrastructure as Code tools (Terraform, CloudFormation) - Strong scripting capabilities (Bash, Python, or PowerShell) - Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK, or Datadog) - A problem-solver with excellent communication and collaboration skills - Ability to work Monday through Friday 8:00 AM - 5:00 PM EST - Rotational morning shifts Benefits - Competitive Salary - Exceptional Benefits: - 401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%) - BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents - Generous flexible time off approach - Professional development - Remote and hybrid first organization - Great working environment with a team of exceptional people

Role Description The Customer Success Manager has primary responsibility for long-term success and retention of current partnerships by providing “white glove” customer service to Meazure Learning’s clients. To accomplish this, the Sr. Customer Success Manager will develop engaging relationships to optimize the customer experience and help them achieve successful outcomes with Meazure Learning. Responsibilities - Drive customer success as the first point of contact for customers in named accounts. - Serve as the primary liaison in sustaining exam volume within current partner accounts. - Protect business with current partners to ensure they won’t be tempted to use a competitor. - Manage anywhere between 5-10 Strategic and Enterprise accounts and a typical portfolio between $5-$10M in annual revenue. - Represent Meazure Learning at conferences and meetings with accounts. - Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis. - Provide ongoing education and training on Meazure Learning products in conjunction with Customer Education Team. - Partner with Director, Customer Engagement on projects/programs; providing feedback and ideas for customer engagement. - Drive customer engagement by promoting resources/programs/surveys etc. - Visit accounts as needed to discuss goals, develop a success plan, co-present and conduct training using Insight reports, Tableau expertise, and operational understanding of the client. - Forecast volumes for the assigned book of business for a rolling twelve-month basis. - Drive adoption across other segments within the account. - Set and manage partner expectations. - Regularly collaborate with the Partnership team to discuss and strategize and provide updates on relationships with current and future partners. - Prioritize and respond to inbound customer inquiries. - Connect with customers to offer insight and provide additional resources, as needed (both proactive and reactive). - Assist team members with day-to-day questions and connect with them in the event the manager is tied up in other meetings. - Have extensive knowledge of all the services Meazure provides – OLP, Test delivery, Testing centers, etc. - Assist with program timeline created and adherence for multi-service clients. - Define possible client solutions and customer experiences and help clients envision future states and value propositions. - Track and improve on churn rate and satisfaction scores in assigned accounts. - Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions of ongoing account and develop and oversee mitigation measures to turn risks into opportunities. Qualifications - Approximately 2-3 years’ experience in a customer service role. - Strong written and verbal communication skills required. - Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite. - Outstanding relationship and rapport building abilities. - The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail. - Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate. - Strong execution focus and ability to develop solutions and strategies to further accelerate growth. - Executive level interpersonal and problem-solving skills with the ability to successfully influence and quickly build credibility to maximize organizational growth and profitability. - Ability to foresee, interpret and rapidly respond to market changes by adjusting strategies and realigning priorities accordingly. - Ability to oversee multiple accounts at a time. - Professional character that represents Meazure Learning’s brand and service standards well. - Patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate. - Skilled at troubleshooting with a logical, systematic approach. - Willing to travel at least 20% to visit accounts. Benefits - Competitive Salary - Exceptional Benefits: - 401(k) plan with company matching & immediate vesting schedule (100% of the 1st 3% and 50% of the next 2%) - BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents - Generous flexible time off approach - Professional development - Remote and hybrid first organization - Great working environment with a team of exceptional people

Role Description As a Client Satisfaction Associate, you will lead and provide exemplary customer service support via telephone, email, and ticketing support for clients, proctors, and candidates. Responsibilities - Manages incoming calls, tickets, and emails to the Client Satisfaction (CS) queue. - Works with team members within the CS team to assist with eligibility review, registration, data entry, application processing, and account support to candidates and clients. - Cross-trains on other and/or all accounts to support team members. - Provides prompt, knowledgeable, and helpful technical and administration support to clients, proctors, and candidates with online systems. - Corresponds with clients and candidates by phone, tickets, and email in a prompt and accurate manner. - Processes scheduling and registration forms, including eligibility review as necessary. - Coordinates/manages CS projects within deadline. - Solicits client feedback to improve service. - Responds to requests for service. Qualifications - 1 Year to 3 Years of experience in Blended process with Email and Chat process. - Strong Communication Skills in English (Read, Write and Spoken English). - Strong technical skills - Proficiency in Microsoft Office software, general knowledge of web-based applications, and basic understanding of various internet browsers and operating systems. - Excellent problem-solving abilities - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations. - Highly professional with written, oral, and interpersonal skills - Focuses on solving conflict; Strong listening skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team experience and environment. Benefits - Competitive salary. - 100% company-funded medical (for you AND your family!). - Professional working environment. - Unlimited growth potential. - Great working environment with a team of exceptional people.

Role Description As a Customer Success Associate II, you’ll take ownership of a portfolio of key US client accounts, providing high-touch, white-glove service that ensures strong, long-term relationships. You’ll be the go-to person for your clients—understanding their goals, solving their challenges, and creating seamless experiences that drive satisfaction and retention. You’ll build on your existing customer success experience to take a more proactive, strategic approach to account management while helping newer team members navigate their day-to-day. What You’ll Do: - Serve as the primary point of contact for 10–50 small-market accounts, managing a portfolio totaling $1M–$2M in annual revenue. - Provide strategic support to Senior CSMs across key strategic accounts to drive retention and growth. - Partner with the Product team for product and feature roll out—gain beta and pilot partners and assist with client adoption. - Drive long-term customer success, retention, and growth. - Develop strong relationships with stakeholders and decision-makers across your accounts. - Forecast exam volume and other usage metrics on a 12-month rolling basis. - Conduct ongoing client education, including presentations, usage insights (e.g., Tableau), and best practices. - Collaborate with the Customer Education and Product teams to ensure client enablement and satisfaction. - Proactively address client challenges and opportunities with a solution-oriented mindset. - Promote engagement tools, feedback loops, and satisfaction surveys. - Partner with the Director of Customer Success on client initiatives and special projects. - Act as a point of contact for team members in the absence of a manager. - Assist in internal knowledge sharing and informal mentorship for Customer Success Associates I. Qualifications - A minimum of two years in a customer success, account management, or client-facing role. - Experience with the Zendesk case management system is preferred. - Ability to manage multiple clients and projects simultaneously with high attention to detail. - Proficiency in Google Workspace, MS Office, and CRM tools. - Strong communication skills, both written and verbal. - An empathetic, client-first mindset. - Interest in growing into a strategic or leadership role over time. - Availability to work 5:30 PM – 2:30 AM IST, Monday through Friday. Benefits - Company-Sponsored Health Insurance - Competitive Pay - Remote Work Opportunity - Healthy Work Culture - Career Growth Opportunities - Learning and Development Programs - Referral Award Program - Company-Provided IT Equipment (for remote team members) - Transportation Program (for on-site team members) - Company-Provided Meals (for on-site team members) - 14 Company-Provided Holidays - Generous Leave Program

Role Description - Design, develop, and implement software applications using Python, Go, C#, .NET, JavaScript, TypeScript, Angular, HTML, CSS, and other technologies. - Design and build advanced cloud and web applications employing the Agile/Scrum methodology. - Design, develop, test, and maintain innovative customer-facing software products encompassing a highly intuitive user experience. - Write clean, efficient, and well-documented code. - Debug and troubleshoot software issues. - Contribute to an Agile team that solves complex challenges and builds quality software on a regular basis. - Ensure the quality of the products by conducting design and coding reviews of assignments distributed across multiple developers. - Evaluate new technologies and third-party products to include in Meazure Learning’s offerings and improve systems engineering capabilities. - Create an accessible site that allows for solutions to be adaptable in multiple delivery platforms. - Collaborate with cross-functional teams to identify and resolve software defects. - Participate in code reviews and provide constructive feedback to other team members. - Stay up to date with emerging trends and technologies in software engineering. - Develop and maintain technical documentation. - Work with project managers and team members to groom, clarify and estimate stories. Qualifications - Master’s or equivalent degree in computer science or related technical field and 2 years of relevant software development experience. Requirements - Software development using Go, Python, C#, .NET, Angular, HTML, CSS, TypeScript, and JavaScript. - FastAPI web framework and SQL toolkit including SqlAlchemy. - Cloud Computing services such as AWS and Azure. - Version control concepts and best practices. - Database design and management for relational and non-relational dbs including SQL Server, PostgreSQL, MongoDB, and DynamoDB. - Message and task queue tools including Nats and Celery. - Unit test frameworks including Pytest and Jest. - Microservices architecture and design patterns. - Containerization technologies such as Docker, AWS ECS, and Fargate. - Serverless technologies, such as CloudFront, S3, API Gateway, AWS Lambda, Load Balancer. Company Description To apply for the position, please submit your resume directly to recruiting@meazurelearning.com.

Role Description As a Customer Success Associate I, you’ll be at the heart of building strong, long-lasting relationships with our clients. You’ll provide top-tier, “white glove” service to ensure their success with Meazure Learning. Your focus will be on creating a seamless experience for our clients, helping them get the most out of our services, and making sure they reach their goals. This isn’t just about managing accounts; it’s about connecting with clients, understanding their needs, and offering support that leads to real, meaningful success. Whether it’s guiding them through the process, resolving challenges, or celebrating their wins, your dedication will help ensure they thrive with Meazure Learning. This is a remote position based in India, supporting core business hours from 8:00 AM – 5:00 PM EST, Monday through Friday, with flexibility depending on business needs. You will be working with global teams and stakeholders, ensuring seamless collaboration across different time zones. - Be part of a dedicated team focused on ensuring our clients’ long-term success and satisfaction. - Work closely with clients, building meaningful relationships and helping them achieve their goals with Meazure Learning. - Have a direct impact on the customer experience, ensuring they feel supported, valued, and confident in their partnership with us. Qualifications - 1+ years of experience in a remote customer success role, with a passion for helping others succeed. (MBA Fresher would be considered) - Communicates clearly and effectively in English, both in writing and verbally. - Comfortable with technology and proficient in web-based applications, Google Apps, and Microsoft Office Suite. - Great at building relationships and connecting with people on a personal level. - Can juggle multiple priorities, manage different client needs, and stay organized even when things get busy. - Knows when to escalate an issue and when to take immediate action to resolve it. - Solution-focused, always looking for ways to improve and drive growth. - Can build credibility quickly with clients, using problem-solving skills to gain trust and keep things moving forward. - Keen eye for market trends and can adapt quickly to shifting priorities. - Can manage multiple accounts and relationships at once, always keeping track of details. - Represents Meazure Learning with professionalism and a positive attitude. - Approaches people and situations with patience, empathy, and a willingness to understand before making decisions. - Logical problem-solver who stays calm when troubleshooting and working through challenges. - Can work remotely during the hours of 8:00am – 5:00pm EST Monday through Friday. Requirements - Drive customer success as the first point of contact for customers in named accounts. - Serve as the primary liaison in sustaining exam volume within current partner accounts. - Protect business with current partners to ensure they won’t be tempted to use a competitor. - Manage anywhere between 10-50 small-market accounts and a typical portfolio between $1M-$2M in annual revenue. - Represent Meazure Learning at meetings with accounts. - Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis. - Provide ongoing education and training on Meazure Learning products in conjunction with Customer Education Team. - Partner with Director, Customer Engagement on projects/programs; providing feedback and ideas for customer engagement. - Drive customer engagement by promoting resources/programs/surveys etc. - Communicate with accounts as needed to discuss goals, develop a success plan, co-present and conduct training using Insight reports, Tableau expertise, and operational understanding of the client. - Forecast volumes for the assigned book of business for a rolling twelve-month basis. - Drive adoption across other segments within the account. - Set and manage partner expectations. - Regularly collaborate with the Partnership team to discuss and strategize and provide updates on relationships with current and future partners. - Prioritize and respond to inbound customer inquiries. - Connect with customers to offer insight and provide additional resources, as needed (both proactive and reactive). - Assist team members with day-to-day questions and connect with them in the event the manager is tied up in other meeting. - Have extensive knowledge of all the services Meazure provides – Online Proctoring (OLP), Test delivery, Testing centers, etc. - Assist with program timeline created and adherence for multi-service clients. - Define possible client solutions and customer experiences and help clients envision future states and value propositions. - Track and improve on churn rate and satisfaction scores in assigned accounts. - Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions of ongoing account and develop and oversee mitigation measures to turn risks into opportunities. Benefits - Company Sponsored Health Insurance Benefits - Competitive Pay with room for growth - A Healthy Work Culture that celebrates and supports each team member - A Fun Atmosphere where we celebrate achievements and foster a positive environment - Performance-Based Bonuses to reward your hard work and dedication - Career Growth Opportunities with the chance to develop and grow within our organization - Learning & Development to help you advance in your career and achieve your professional goals - Company-Sponsored Health Insurance to take care of your well-being - Referral Award Program for referring great talent to join our team