Customer Success Manager - LocalizationOur customer success team is seeking a curious and creative individual to ensure the success and satisfaction of our valued customers, particularly as they scale content across languages, regions, and cultures. You will be the primary point of contact for our customers, ensuring they maximize the value of our accessibility and localization solutions and are delighted with our services. You will partner closely with customers to build and maintain strong relationships, understand their global content strategies, provide ongoing support, and help them achieve their accessibility and international reach goals. Video content is everywhere, and digital accessibility and localization solutions are critical for media and entertainment companies, corporations, and higher education institutions seeking to engage worldwide audiences. Our platform provides everything needed to create accessible, culturally relevant, and engaging content across languages and locales. This role is crucial in ensuring these solutions (from captioning and audio description to subtitles, translation, and dubbing workflows) are effectively implemented and scaled. About You - 2–5 years of experience in Customer Success, Support, Account Management, or a related role, ideally within localization services or enterprise software supporting global content workflows. - Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms, CMS/TMS systems, and localization workflows. - Strong understanding of the localization lifecycle, including content preparation, translation, adaptation, quality assurance, and delivery across multiple languages and regions. - Familiarity with localization concepts, including language asset management, terminology/glossary creation, linguistic quality assurance, subtitle and caption formats, and regional compliance requirements. - Understanding of global consumer behaviors and cultural considerations that influence localization strategy and user engagement. - Exceptional communication skills with the ability to build rapport and trust with customers, linguists, and internal stakeholders across regions. - A natural problem solver with curiosity for technology who can thrive in a fast-paced environment and manage competing multilingual priorities. - Deep knowledge of customer relationship management and customer success strategies, with an ability to translate localization complexity into clear, customer-friendly guidance. - Experience collecting, tracking, and analyzing large datasets to gain insights into language performance, turnaround times, quality metrics, and regional trends. Key Responsibilities - Establish and nurture strong, long-lasting customer relationships and position yourself as a trusted advisor by understanding their business objectives, global audience strategy, and localization requirements. - Understand customers’ goals for multilingual content delivery and tailor our products and services, including translation, subtitling, and dubbing, to drive measurable value. - Onboard customers to the 3Play platform, guiding them through localization workflows to accelerate value recognition. - Provide timely and proactive support to ensure customer satisfaction and retention, advising on best practices for internationalization, regional compliance, and culturally accurate content adaptation. - Input and manage content requests on the customer’s behalf, aligning on language priorities, vendor/linguist selection, content schedules, and deliverables across multiple locales. - Partner with Sales to identify growth opportunities such as expanding into new languages, adding dubbing, or audio description. - Advocate for customers’ needs within 3Play, translating feedback on localization quality, tooling, and workflows to Product and Development teams to enhance our offerings. - Maintain accurate records of customer interactions, localization specifications, language assets, issues, and resolutions within our CRM and internal systems. About 3Play Media3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. We are a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and human expertise to deliver industry-leading recorded and live captioning, audio description, and end-to-end localization solutions to global media and entertainment, corporate, and education customers. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success. This is a quota-carrying position. The expected base salary range for this role is $90,000 - $120,000

• Guide clients through the full project lifecycle after sales closure, including onboarding and process orientation • Collect and organize required documentation such as logos, surveys, and approvals • Submit permit applications and track approvals with relevant authorities • Coordinate and communicate production and installation timelines • Serve as the main point of contact for client inquiries, updates, and issue resolution • Monitor project progress to ensure completion within a 4–6 week timeframe • Confirm project completion, including documentation and photos • Support final payment collection and project closure

Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices! Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most effective secure coding solution for developers to learn, apply, and retain software security principles. More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs, build safer software, and create a culture of developer-driven security. We are a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom. We are seeking an experienced Director of Enterprise Customer Success to lead and scale our Enterprise Customer Success team. This leader will be responsible for ensuring our largest and most strategic customers achieve measurable value, remain long-term partners, and expand their investment over time. This person will lead a team of Enterprise Customer Success Managers responsible for driving retention, adoption, and expansion across our most strategic accounts. This role requires a strong leader who can operate at both the executive and operational levels — building deep relationships with senior customer stakeholders while driving scalable customer success practices across the team. Key ResponsibilitiesEnterprise Customer Retention & Expansion - Own retention and expansion outcomes for enterprise accounts - Drive strategies that increase retention through renewals, expansion, and multi-year agreements - Partner with Sales and Renewals teams to drive successful renewals and expansion opportunities Executive Customer Engagement - Develop strong relationships with executive stakeholders across strategic accounts - Participate in executive business reviews and strategic customer meetings - Establish executive sponsorship frameworks to strengthen engagement with key customers Enterprise Customer Strategy - Lead strategic account planning and engagement models for enterprise customers - Drive adoption and value realization strategies aligned with customer business objectives - Establish best practices for managing complex enterprise customer environments Team Leadership & Development - Lead and coach a team of Enterprise Customer Success Managers - Establish clear expectations around customer engagement, account strategy, and revenue outcomes Cross-Functional Collaboration - Partner with Sales on enterprise account strategy and expansion opportunities - Work closely with Professional Services to ensure successful onboarding and adoption - Provide structured customer feedback to Product to inform roadmap decisions - Collaborate with Customer Support to ensure a consistent and high-quality customer experience Customer Success Operations - Build scalable processes and operating rhythms for enterprise customer management - Establish and monitor enterprise customer health frameworks and risk indicators - Provide leadership visibility into customer trends, risks, and growth opportunities QualificationsExperience - 10+ years in Customer Success, Account Management, or Customer Experience roles - 5+ years leading Customer Success teams supporting enterprise customers. - Experience managing complex customer environments with large contract values. - Proven track record improving retention, expansion, and executive customer relationships Skills - Strong executive presence and ability to engage senior stakeholders - Strategic thinker with strong operational execution - Deep experience managing complex enterprise accounts - Strong cross-functional collaboration skills - Data-driven approach to customer success and risk management Preferred - Experience with Customer Success platforms - Experience working with global enterprise customers - Background in high-growth SaaS environments You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper. Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you. We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!

Role Description We are looking for a Lifecycle Growth Manager to own player engagement, retention, and monetization across the full customer lifecycle. This is not a traditional CRM role. You will own the full lifecycle marketing function end-to-end, from strategy and campaign ideation through to execution, analysis, and optimization. You will define what we should run, why it matters, and what success looks like, then bring it to life. Responsibilities - Lifecycle Strategy & Campaigns - Own lifecycle marketing across email, SMS, and in-platform messaging - Design player journeys: - Onboarding and activation (FTD into repeat deposit) - Retention and reactivation - Churn prevention - Develop campaign concepts that drive engagement and revenue, not just sends - Product Marketing Integration - Partner with Casino and Sportsbook teams to turn product features, events, and releases into compelling campaigns - Translate games, promotions, and platform features into clear player-facing value propositions - Experimentation & Growth - Define hypotheses for all campaigns > what are we testing and why? - Forecast expected outcomes (conversion, retention, NGR impact) - Run A/B tests across offers, messaging, segmentation, timing - Continuously iterate based on results - Analytics & Performance Ownership - Own performance of lifecycle campaigns: - Conversion rates - Retention (D7, D14, D30) - NGR / LTV impact - Analyze results and translate into clear insights and next actions - Identify high-potential players and emerging VIPs within the retail base - Segmentation & Personalization - Define player segments based on behavior, value, and lifecycle stage - Drive personalized experiences that maximize engagement and profitability - Campaign Execution & Delivery - Build and deploy CRM campaigns directly within platforms (email, SMS, in-product messaging) - Own campaign QA, scheduling, and launch - Ensure campaigns are executed accurately and on time Qualifications - 4–7 years in CRM, lifecycle, or growth marketing - Experience in iGaming, crypto, gaming, or high-frequency consumer platforms preferred - Proven track record of running experiments and driving measurable outcomes Requirements - Skillset - Strong analytical mindset (comfortable with data, Excel/Sheets required; SQL a plus) - Ability to connect product features to marketing campaigns - Strong understanding of customer lifecycle and retention mechanics - Experience with CRM platforms (e.g., Smartico, Optimove, FastTrack, Braze, etc.) - Traits - Self-starter who can operate with autonomy - Commercial thinker focused on revenue and efficiency - Curious, experimental, and highly iterative - Builder mindset: you create systems, not just campaigns