Secure Code Warrior

• tackle unsolved problems on the roadmap • generate technical intelligence to keep ahead of the market • build prototypes to validate ideas for next generation of product • engage in external research community and contribute to company thought leadership

• Take long-term ownership of core system-level product suite across Windows and macOS. • Be the architectural anchor for native applications and networking stack. • Responsible for the vision, stability, and security of low-level implementations that integrate deeply with operating system frameworks. • Work at the intersection of native app development (Swift, C++, C#) and high-performance networking (Go).

Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices! Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most effective secure coding solution for developers to learn, apply, and retain software security principles. More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs, build safer software, and create a culture of developer-driven security. We are a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom. Secure Code Warrior is seeking a Senior Engineer to take long-term ownership of our core system-level product suite across Windows and macOS. In this contract role, you will be the architectural anchor for our native applications and networking stack. You won’t just be delivering features; you will be responsible for the vision, stability, and security of low-level implementations that integrate deeply with operating system frameworks. You will work at the intersection of native app development (Swift, C++, C#) and high-performance networking (Go), ensuring our platform remains the gold standard for Agentic Developer tool Observability. Core Responsibilities Architectural Leadership & Native Development - Platform Implementation: Own the development and evolution of native components, including macOS System Extensions (NetworkExtension framework in Swift) and Windows Filtering Platform (WFP) callout drivers (C++/C#). - The Go Engine: Lead the optimization of our high-performance networking engine written in Go, ensuring it scales effectively and maintains reliable interoperability with platform-specific system hooks via cgo. - Secure IPC & Orchestration: Design, implement, and harden secure Interprocess Communication (IPC) mechanisms (XPC on macOS; ALPC, Named Pipes, or gRPC on Windows) to bridge privileged system services with user-space applications. Performance, Reliability & Security - System Health: Take accountability for the stability of native daemons and background services. You will diagnose and resolve complex OS-level challenges, including sleep/wake reconnection logic, DNS interception conflicts, and VPN kill-switch enforcement. - Native Optimization: Continuously monitor and improve packet path bottlenecks, CPU usage, and memory management to ensure a "zero-impact" user experience for the developer. - Security Standards: Ensure all native code meets SCW’s strict standards for memory safety, concurrency, and cryptographic integrity. Engineering Excellence & Lifecycle - Release Ownership: Manage the end-to-end technical requirements for native platform releases, including Windows EV Code Signing, Apple Notarization, and Entitlements. - Roadmap Contribution: Partner with Product and Security teams to translate customer needs into technical roadmaps for our native application suite. - Mentorship: Act as a Subject Matter Expert (SME) for the wider engineering organization, conducting code reviews and mentoring engineers in systems programming and native application architecture. Experience & Skills Technical Proficiency - Systems & Native Programming: Deep, professional experience with system-level development and native application architecture on Windows and/or macOS. - Polyglot Engineering: Strong proficiency in Go, Swift, and C++ or C#. - Framework Expertise: Extensive hands-on experience with the macOS NetworkExtension framework and the Windows Filtering Platform (WFP). - Networking Protocols: Expert-level understanding of TCP/IP, DNS, TLS, and low-level packet manipulation. - Native Tooling: Skilled in kernel/system debugging, performance profiling (Xcode Instruments, WPR/WPA), and memory leak detection. Professional Attributes - Product Mindset: You don't just write code; you build native products that solve real-world security problems for developers. - Operational Excellence: Experience maintaining native software in production-grade security or networking environments. - Collaboration: Ability to work cross-functionally with DevOps, Security, and Product teams in an agile, remote-first environment. Why Join Secure Code Warrior? - Deep Impact: Your work directly impacts the security posture of the world’s leading software organizations. - Technical Challenge: We solve "hard" problems at the OS level—this isn't just another CRUD app; it's a high-performance native suite. - Growth: As a permanent team member, you will have a clear path for career progression, whether through technical leadership or architectural specialization. - Flexibility: Remote-first culture with a focus on results rather than hours logged. You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper. Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you. We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!

• Solve technical challenges that can't be solved by delivery teams • Lead time-boxed R&D cycles to produce prototypes • Explore new technical questions for agentic development • Synthesize regular outputs to inform product strategy • Contribute to external thought leadership in AI Software Governance

• Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth • Build and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makers • Conduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategies • Implement scalable onboarding and success motions that integrate processes, educational content, and data-driven insights • Operationalise clear success criteria and track performance metrics throughout the customer lifecycle • Develop best practices that accelerate time-to-value • Partner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigation • Collaborate with Product, Marketing, and Support teams to advocate for customer needs and drive product improvements • Foster collaboration within the Go-To-Market organisation and across your customer base • Monitor customer health data and proactively identify opportunities for expansion and potential risks • Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy • Mitigate churn through early intervention, escalation management, and cross-functional resource orchestration • Cultivate customer champions who serve as references and advocates for Secure Code Warrior

Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices! Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most effective secure coding solution for developers to learn, apply, and retain software security principles. More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs, build safer software, and create a culture of developer-driven security. We are a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom. We are seeking an experienced Director of Enterprise Customer Success to lead and scale our Enterprise Customer Success team. This leader will be responsible for ensuring our largest and most strategic customers achieve measurable value, remain long-term partners, and expand their investment over time. This person will lead a team of Enterprise Customer Success Managers responsible for driving retention, adoption, and expansion across our most strategic accounts. This role requires a strong leader who can operate at both the executive and operational levels — building deep relationships with senior customer stakeholders while driving scalable customer success practices across the team. Key ResponsibilitiesEnterprise Customer Retention & Expansion - Own retention and expansion outcomes for enterprise accounts - Drive strategies that increase retention through renewals, expansion, and multi-year agreements - Partner with Sales and Renewals teams to drive successful renewals and expansion opportunities Executive Customer Engagement - Develop strong relationships with executive stakeholders across strategic accounts - Participate in executive business reviews and strategic customer meetings - Establish executive sponsorship frameworks to strengthen engagement with key customers Enterprise Customer Strategy - Lead strategic account planning and engagement models for enterprise customers - Drive adoption and value realization strategies aligned with customer business objectives - Establish best practices for managing complex enterprise customer environments Team Leadership & Development - Lead and coach a team of Enterprise Customer Success Managers - Establish clear expectations around customer engagement, account strategy, and revenue outcomes Cross-Functional Collaboration - Partner with Sales on enterprise account strategy and expansion opportunities - Work closely with Professional Services to ensure successful onboarding and adoption - Provide structured customer feedback to Product to inform roadmap decisions - Collaborate with Customer Support to ensure a consistent and high-quality customer experience Customer Success Operations - Build scalable processes and operating rhythms for enterprise customer management - Establish and monitor enterprise customer health frameworks and risk indicators - Provide leadership visibility into customer trends, risks, and growth opportunities QualificationsExperience - 10+ years in Customer Success, Account Management, or Customer Experience roles - 5+ years leading Customer Success teams supporting enterprise customers. - Experience managing complex customer environments with large contract values. - Proven track record improving retention, expansion, and executive customer relationships Skills - Strong executive presence and ability to engage senior stakeholders - Strategic thinker with strong operational execution - Deep experience managing complex enterprise accounts - Strong cross-functional collaboration skills - Data-driven approach to customer success and risk management Preferred - Experience with Customer Success platforms - Experience working with global enterprise customers - Background in high-growth SaaS environments You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper. Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you. We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure. Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!

• Hunt, develop, and close new and expand business opportunities • Delivery high-level and detailed sales presentations • Respond to functional elements of RFIs/RFPs • Reporting through Company’s CRM • Responsible for attending conferences, seminars virtually, in-region and nationally • Ability to manage a realistic sales funnel, follow up on inbound leads quickly, and cold call into large • Fortune 500 / S&P 500 size organizations

• Design and execute customer-facing case studies that demonstrate the relationship between developer training and improvements in application security workflows • Partner with cross-functional stakeholders—including AppSec, DevOps, Security Architecture, Training & Enablement, and Engineering leadership—to define meaningful KPIs and success criteria • Translate quantitative findings and qualitative insights into compelling, executive-ready value narratives that resonate with technical and non-technical audiences • Analyze SCW training, comprehension, and engagement data • Build advanced data visualizations and dashboards that clearly communicate impact and insights • Provide data-driven recommendations to optimize SCW training strategies based on observed upstream and downstream impacts • Establish governance models and best practices to ensure consistency, accuracy, and credibility in value measurement • Contribute to internal enablement, external content, and strategic conversations that elevate SCW’s position as a leader in developer-driven security