• Build on the client relationship that was developed during the sales process by learning customer goals, needs and initiatives, and providing value in all interactions • Serve as the primary point of contact for customers, looping in other teams as needed to provide exceptional service • Provide strategic oversight to customers customer life-cycle to achieve rapid time-to-value with their purchase • Proactively uncover opportunities to increase adoption and utilization, while also promoting professional services options • Seek out customers who have had measurable success with Henry Schein One solutions and develop their interest in serving as a customer success story • Track ownership of client records and data in the CRM • Maintain a thorough understanding of, and be prepared to report on, all assigned customers in terms of opportunities, current issues, and likelihood of renewal • Develop a solid understanding of the dental industry and regional issues that could impact customers within assigned territory • Professional, and regularly share best practices with the rest of the CS team • Facilitate customer escalation resolution

• This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. • The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments. • You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. • You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. • In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. • Success is measured by net revenue retention and sustained multi-product adoption. • You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

Were looking for a highly organized and solutions-focused Remote Client Success & Operations Coordinator to manage client touchpoints, oversee workflow processes, and ensure service delivery runs efficiently from onboarding through completion. In this fully remote position, youll act as the central point of coordination for client requests, timelines, and service details. This role is well suited for someone who thrives in a structured environment, communicates clearly, and takes initiative in keeping systems organized and responsive. Ideal candidates are self-directed, dependable, and confident using established tools and processes to deliver consistent results. Core Responsibilities - Oversee client communications across active projects - Monitor workflow timelines and ensure timely follow-up and confirmations - Coordinate scheduling, documentation, and service updates - Address and resolve client concerns with professionalism - Maintain accurate records and support internal process efficiency Qualifications - Strong written and verbal communication skills - Organized, proactive, and comfortable managing multiple moving parts - Prior experience in customer support, account coordination, operations, or client services (helpful but not required) - Able to work independently in a remote setting using structured systems and resources - Detail-focused and comfortable with digital platforms and communication tools - Must reside in the US, UK, Australia, Mexico, Spain, or LATAM What This Opportunity Offers - Fully remote work environment - Structured onboarding and training - Ongoing mentorship and operational support - Long-term growth potential within a collaborative team

Customer Success Manager - LocalizationOur customer success team is seeking a curious and creative individual to ensure the success and satisfaction of our valued customers, particularly as they scale content across languages, regions, and cultures. You will be the primary point of contact for our customers, ensuring they maximize the value of our accessibility and localization solutions and are delighted with our services. You will partner closely with customers to build and maintain strong relationships, understand their global content strategies, provide ongoing support, and help them achieve their accessibility and international reach goals. Video content is everywhere, and digital accessibility and localization solutions are critical for media and entertainment companies, corporations, and higher education institutions seeking to engage worldwide audiences. Our platform provides everything needed to create accessible, culturally relevant, and engaging content across languages and locales. This role is crucial in ensuring these solutions (from captioning and audio description to subtitles, translation, and dubbing workflows) are effectively implemented and scaled. About You - 2–5 years of experience in Customer Success, Support, Account Management, or a related role, ideally within localization services or enterprise software supporting global content workflows. - Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms, CMS/TMS systems, and localization workflows. - Strong understanding of the localization lifecycle, including content preparation, translation, adaptation, quality assurance, and delivery across multiple languages and regions. - Familiarity with localization concepts, including language asset management, terminology/glossary creation, linguistic quality assurance, subtitle and caption formats, and regional compliance requirements. - Understanding of global consumer behaviors and cultural considerations that influence localization strategy and user engagement. - Exceptional communication skills with the ability to build rapport and trust with customers, linguists, and internal stakeholders across regions. - A natural problem solver with curiosity for technology who can thrive in a fast-paced environment and manage competing multilingual priorities. - Deep knowledge of customer relationship management and customer success strategies, with an ability to translate localization complexity into clear, customer-friendly guidance. - Experience collecting, tracking, and analyzing large datasets to gain insights into language performance, turnaround times, quality metrics, and regional trends. Key Responsibilities - Establish and nurture strong, long-lasting customer relationships and position yourself as a trusted advisor by understanding their business objectives, global audience strategy, and localization requirements. - Understand customers’ goals for multilingual content delivery and tailor our products and services, including translation, subtitling, and dubbing, to drive measurable value. - Onboard customers to the 3Play platform, guiding them through localization workflows to accelerate value recognition. - Provide timely and proactive support to ensure customer satisfaction and retention, advising on best practices for internationalization, regional compliance, and culturally accurate content adaptation. - Input and manage content requests on the customer’s behalf, aligning on language priorities, vendor/linguist selection, content schedules, and deliverables across multiple locales. - Partner with Sales to identify growth opportunities such as expanding into new languages, adding dubbing, or audio description. - Advocate for customers’ needs within 3Play, translating feedback on localization quality, tooling, and workflows to Product and Development teams to enhance our offerings. - Maintain accurate records of customer interactions, localization specifications, language assets, issues, and resolutions within our CRM and internal systems. About 3Play Media3Play Media is a technology company revolutionizing how people consume online media. Our premium accessibility and localization solutions serve over 10,000 higher ed, enterprise, media, and government customers. Established in 2007 at MIT Sloan, we've since expanded with headquarters in Boston, MA, and offices in Minneapolis, MN, and Calgary, AB. We are a mission-driven tech company that directly impacts the lives of millions of people each day. Our mission is simple: make video accessible to everyone. We do this by leveraging AI and human expertise to deliver industry-leading recorded and live captioning, audio description, and end-to-end localization solutions to global media and entertainment, corporate, and education customers. Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success. This is a quota-carrying position. The expected base salary range for this role is $90,000 - $120,000