Role Description We are seeking a Senior Territory Manager to join our team! Our high-quality solutions simplify complex identification workflows, enabling providers to focus on what matters most - delivering care and patient satisfaction. With decades of experience in the healthcare industry, you’ll be joining a brand trusted in 90% of hospitals and have the opportunity to deliver our unique connected care patient identification solutions to our valuable customers in Southern California. - Drive Acute Hospital Relationships with MedTech and Medsurg focus targeting IT, Clinical and Supply Chain/Purchasing relationships in a defined territory of Southern California. - Maintain business in existing accounts, as well as generate new business in existing accounts and with prospective customers. - Travel to and call on Healthcare Acute Hospitals in the assigned region. - Using a consultative approach, demonstrate product application and function combined with appropriate systems efficiency concepts to demonstrate "total value, one-stop-shop advantage" of PDC connected healthcare solutions across Printers, Scanners, Wristbands and Labels along with critical service offerings. - Consult with customers selling application-based solutions at all levels within account assignments. Present and communicate at all levels including, but not limited to, groups, committees, C-Suite level, Vice Presidents, Directors, Managers, Supervisors across Clinical, IT and Supply Chain. - Establish and implement a plan of weekly sales activities within the region to achieve projected sales quotas and manage the total account base to meet sales goals and objectives. - Plan, adapt and modify sales approaches and presentations to secure business based on the analysis of individual needs. - Create business plans and forecast sales on a monthly, quarterly, and annual basis. - Represent PDC at trade shows to promote products and services. Display or demonstrate product, using samples or catalog, and emphasize customer benefits. - Develop internal and external long-term customer relationships. - Provide positive, proactive input for new solutions development. - Submit recommendations relative to changes in existing procedures, services, new product or product line extensions, etc. to increase sales volume. - Responsible for effectively planning, directing and coordinating all field sales activities within the assigned region. Make visits to established and prospective customers locations to engage the voice of the customer, develop relationships, resolve problems and gather competitive intelligence, etc., to aid in further development of policies and practices relative to marketing and sales operations. - Meet or exceed quota through consistent conversion of targeted accounts. Qualifications - Driving Acute Hospital Relationships with MedTech and Medsurg focus targeting IT, Clinical and Supply Chain/Purchasing relationships in a defined territory of Southern California. Requirements - Travel to and call on Healthcare Acute Hospitals in the assigned region. - Using a consultative approach, demonstrate product application and function combined with appropriate systems efficiency concepts. - Consult with customers selling application-based solutions at all levels within account assignments. - Establish and implement a plan of weekly sales activities within the region. - Create business plans and forecast sales on a monthly, quarterly, and annual basis. - Represent PDC at trade shows to promote products and services. - Responsible for effectively planning, directing and coordinating all field sales activities within the assigned region. Company Description

• Drive the development of employees and maintain a positive organizational climate through evaluations, feedback and guidance, managing a healthy work environment and promoting best practices in people management; • Create and foster an innovative and participatory environment, motivating the team to engage in creative solutions to maintain a motivating workplace and ensure cooperative members’ satisfaction; • Assess and analyze team results and identify improvement opportunities by setting clear goals and regularly monitoring team performance; • Participate in the creation and implementation of the Cooperative’s strategic planning actions, taking ownership of initiatives, clarifying and aligning the team, and ensuring the Cooperative’s sustainability; • Manage the quality of Processes (new hires, registration updates, product and service sales, collections and credit operations), assuming technical and administrative responsibility for operations carried out at the service unit; monitor management reports and audit findings, identify and correct issues, and guide the team on proper internal process execution to improve planning, mitigate risks and operating expenses, and contribute to greater operational efficiency; • Serve cooperative members with excellence, strengthening trust and offering the Cooperative’s products and services; • Identify opportunities and guide the team to close business at the service unit by building relationships with existing and prospective members and the community and offering business, education and advisory solutions tailored to members’ needs; • Manage the service unit’s stakeholder relationships through engagement with members, the community, local business owners and organizations; • Enhance relationships to increase member engagement and loyalty through targeted outreach strategies; • Define and execute the unit’s prospecting strategy through opportunity mapping, database use and partnerships with organizations, companies and associations, and perform other duties related to the role.

• Serving as a player/coach in a front line manager position for a small team that also supports customers directly. • Advocating for and enabling the people in the customer success organization • Functioning as a principal point of contact for guidance and escalations • Participating in the interview process to identify exceptional candidates • Leading from the front through active participation and mentoring by contributing to projects in a player-coach role • Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise. • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives. • Driving customer adoption through effective onboarding and training processes. • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach. • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. • You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences. • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. • Collaborating with customers to develop joint success plans. • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement. • Mentoring other team members, sharing your expertise and assisting in their professional development. • Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration. • Positively impacting the Customer Success Organization at Cyera, your team members, and customers on a broad level as a senior technical leader and manager in the company.

1.0 FTE Full time Day - 08 Hour R2655144 Remote USA 108700009 Rev Cycle Pro Fee Coding Audit Finance & Revenue Cycle If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The Manager of Coding Quality, Audit & Education provides enterprise leadership for coding accuracy, audit oversight, regulatory compliance, and coder/physician education across inpatient, outpatient, and professional services. The Manager is responsible for communicating coding regulation, policy, and guideline changes health system wide to affected personnel and serves as a coding resource for Revenue Integrity departments, physicians, and administration on accurate and ethical coding and documentation standards, guidelines and regulatory requirements. The Manager assists in the development of structural documentation tools and works in conjunction with the Coding Director to create or revise policies and procedures based on regulatory changes. The Manager uses clinical and coding knowledge to serve as a subject matter expert and authoritative resource on interpretation and application of coding rules and regulations and conducts risk assessments of potential and detected compliance deficiencies. Responsible for conducting and coordinating ongoing audits in partnership with the Office of Compliance & Privacy, educational programs and training regarding MS and APR DRG/ICD (International Classification of Diseases), Ambulatory Payment Classification, CPT (Current Procedural Terminology) and physician coding and billing related updates. This role oversees a team of coding auditor & educators, ensuring consistent application of ICD10CM/PCS, CPT, and HCPCS guidelines and compliance with federal, state, and payer-specific regulations. Locations Stanford Health Care What you will do - Develops and provides educational and training programs in partnership with the Office of Compliance & Privacy regarding elements of the coding compliance program, such as appropriate documentation and accurate coding, to all appropriate personnel, including SHC coding staff, School of Medicine (SoM) physicians, providers, billing personnel, and ancillary departments. - Provides training & education to newly-hired and contractor coding auditor & educators; monitors performance of the Coding Audit & Education team, and reports standardized monthly reports to the appropriate Coding Director as well as Revenue Cycle Reporting. - Maintains and updates the Coding Audit Policy in accordance to their respective Coding Audit Program. - Ensure consistent monthly or quarterly audits on all internal coders and contractor coders in accordance with the published Coding Audit Policy. - Conducts and oversees any additional retrospective, prospective, targeted, external, and internal coding audits. - Applies standardized scoring methodology in partnership with the Office of Compliance & Privacy to consistently evaluate coding accuracy and standardize review findings and methodology to report monitoring results. - Prepare final reports and executive summaries of audit review findings and recommendations. Compiles and delivers formal presentations to the various management levels. - Communicates review results to coding department management, SoM Department, coders, coding vendors, coding contractors, and SoM physicians and other providers. Makes recommendations to management based on audit findings. - Evaluates the adequacy and effectiveness of internal and operational audits and education designed to ensure that coding processes and practices lead to appropriate execution of regulatory requirements and guidelines related to coding practices including federal and state regulations and guidelines, CMS (Centers for Medicare and Medicaid Services) and OIG (Office of Inspector General) compliance standards. - Research, abstracts and communicates federal, state, and payor documentation, and coding rules and regulations; stays current with Medicare, Medi-Cal and other third-party rules and regulations, ICD and CPT coding updates, Coding Clinic guidelines; serves as subject matter expert and authoritative resource for Stanford Healthcare. - Assesses medical record documentation to meet coding compliance and other third-party requirements and identifies documentation trends and issues to bring forward to management, physicians and providers, SoM departments/Chairs/Chiefs, Office of Compliance & Privacy, and Clinical Documentation Integrity for resolution. - Assures accuracy and compliance of coding, MS and APR DRG (Medicare Severity and All Patient Refined Diagnosis Related Group), APC (Ambulatory Payment Classification) assignments, ICD-10-CM, Current Procedural Terminology (CPT), and HCPCS. - Serves as a resource for department managers, staff, physicians, and administration to support accurate and ethical coding and documentation standards, clinical concepts, and to gain information and/or clarification on institutional guidelines and regulatory requirements. - Lead audits across inpatient, outpatient, and professional coding environments, and coordinate ongoing monitoring of coding accuracy and documentation adequacy. - Establish risk-based audit priorities grounded in denial trends, volume, regulatory changes, and specialty variation. - Works with Revenue Cycle Academy to update or create educational e-learning webinars for the coding staff or new physician provider onboarding. - Participates in partnership with Office of Compliance & Privacy, education rendered to SoM Department Faculty Meetings. - Participates in multidisciplinary committees/groups within the organization working on code dependent initiatives such as PSIs, Mortality reviews, etc. Provides coding expertise in various forums that impact quality scores and reporting. - Works in conjunction with coding and Office of Compliance & Privacy leadership to administer the compliance work plan / program as it related to correct coding and auditing. - Responsible for the review, governance, and ongoing management of professional unlisted, custom, and special procedure codes used when services do not have a defined CPT or HCPCS code. - The role partners closely with School of Medicine Departments, Service Lines and Destination Service Lines, Hospital and Professional Coding Operations, Charge Description Master (CDM), Strategic Pricing, Compliance, Revenue Integrity, other Revenue Cycle departments, and Finance to support new technologies, emerging procedures, and atypical services across both HB and PB environments. Education Qualifications - Bachelors Degree in a work-related field / discipline from an accredited college or university. - Masters Degree in work-related field/discipline preferred Experience Qualifications - 5–7 years of progressively responsible, directly related experience, including at least 2 of those years in coding, auditing, and education. - EPIC experience is required - 3 or more years in an academic medical center is preferred - Experience with auditing software preferred Required Knowledge, Skills and Abilities - Clearly demonstrates elevated knowledge and skillset in professional coding and/or outpatient & inpatient hospital coding settings. - Clearly demonstrates elevated knowledge and skillset in auditing & education within professional coding and/or outpatient & inpatient hospital coding settings. - Demonstrates ability to analyze problems and issues and understand the regulatory and reimbursement impact of those decisions. - Demonstrates critical thinking skills; able to assess, evaluate, and teach clinical concepts. - Ability to communicate effectively in written and verbal formats including summarizing data, presenting results. - Advanced understanding of regulatory guidelines and official coding advice to ensure policies and procedures are current and compliant. - Ability to comply with the American Health Information Management Association’s (AHIMA) Code of Ethic and Standards of Ethical Coding and applicable Uniform Hospital Discharge Data Set (UHDDS) standards. - Ability to demonstrate familiarity, knowledge and understanding of the principles and provisions of HIPAA (Health Information Portability Accountability Act). - Ability to establish and maintain effective work relationships. - Ability to manage, organize, prioritize, multi-task and adapt to changing priorities. - Ability to use computer to accomplish data input, manipulation and output. - Ability to work effectively both as a team player and leader. - Ability to demonstrate familiarity, knowledge and understanding of health information systems for computer application to Health Information Management and hospital revenue cycle. - Advanced knowledge and understanding of ICD-10-CM/PCS & CPT-4 coding conventions expertise to code medical record entries; abstract information from medical records; read medical record notes and reports; select accurate codes for assignment and grouping to appropriate Diagnosis Related Groups. - Advanced knowledge and understanding of standards and regulations pertaining to the maintenance of patient medical records; medical records coding systems; medical terminology; anatomy and physiology and study of diseases. - Ability to demonstrate knowledge and understanding of privacy regulations and confidentiality when dealing with confidential information and data. Licenses and Certifications One of the certifications below is required: - CCS - Certified Coding Specialist or - RHIA - Registered Health Information Administrator or - RHIT - Registered Health Information Technician or - CPC - Certified Professional Coder or - CCS-P - Certified Coding Specialist - Physician Based Physical Demands and Work Conditions Blood Borne Pathogens - Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: - Know Me: Anticipate my needs and status to deliver effective care - Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health - Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $70.52 - $93.43 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.