WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand. At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives. THE ROLE The Enterprise Vendor Services Manager is responsible for managing a portfolio of high-value enterprise accounts and ensuring successful delivery of Ncontracts’ Vendor Compliance Services. This role focuses on driving service execution, maximizing product adoption, strengthening client relationships, and supporting overall retention and account health. The ideal candidate brings strong customer-facing experience, exceptional communication skills, and a deep desire to learn and understand vendor management and third-party risk programs. WHAT YOU DO (Key Responsibilities) Client Relationship Management - Serve as the TPRM primary point of contact for an assigned portfolio of enterprise and strategic clients. - Build strong, trusted relationships with operational leaders and executive stakeholders, including C-Suite contacts. - Guide clients through their post-sales lifecycle, ensuring clarity on service timelines, deliverables, and ongoing expectations. - Respond to client inquiries and provide guidance on vendor management best practices. - Identify account risks, service gaps, and opportunities for optimization. Service Delivery Execution - Coordinate the gathering of due diligence documentation with our Vendor Operations Team to meet client expectations. - Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness. - Monitor progress and communicate key updates, vendor issues, and service completion to clients. - Support client vendor services onboarding, annual service cycles, and training initiatives as needed. - Identify opportunities for account expansion and additional service adoption. Cross-Functional Collaboration - Partner with internal teams including Implementation, Customer Success, Vendor Operations, Risk Analysts, and Product to support seamless service delivery. - Maintain expert-level understanding of Ncontracts’ TPRM software suite and Vendor Management services. - Recommend process improvements and best practices aligned with regulatory expectations and industry trends. Core Competencies - Strong interpersonal and communication skills with the ability to engage confidently with executive-level stakeholders. - Exceptional customer service mindset with the ability to manage complex situations professionally and efficiently. - Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. - Strong problem-solving skills and the ability to influence cross-functional teams. - Ability to deliver product training, explain system functionality, and stay current on product updates. - Aptitude for identifying cross-sell and up-sell opportunities and routing them appropriately. WHAT YOU NEED (Qualifications) Preferred - Demonstrated experience working with C-Suite or senior leadership stakeholders. - Bachelor’s degree or equivalent experience in a related field. - Professional certifications in Vendor Management, Risk Management, or related fields. Required - 4+ years of experience in customer success, account management, or a related client-facing role. - Experience managing enterprise-level or strategic accounts. - Experience supporting complex, multi-division, or multi-location clients. - Experience in a high-growth SaaS or B2B services environment. WE OFFER ALL FULL-TIME TEAM MEMBERS: - A fun, fast-paced work environment - Responsible PTO Plan that meets or exceeds state and local medical and family leave laws - 11 paid holidays - Community and social events to keep you connected and engaged - Mental Health Benefits - Medical, Dental and Vision insurance - Company-paid Group Life Insurance, Short- and Long-Term Disability - Flexible Spending Account & Health Savings Account - Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice - Pet Insurance - 401 (k) with company match with eligibility on Day 1 of employment - 2 Paid Volunteer Time Off Days - And much more! *Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. AAP/EEO Statement Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Build a Safer World. TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all. TRM Labs is building the world's most advanced blockchain intelligence platform — and our Public Sector Data Science team is at the front lines of that mission, delivering the intelligence capabilities that law enforcement, regulators, and national security agencies use to fight cryptocurrency-enabled crime. We're looking for a Data Science Manager to lead this sub-team: a player-coach who can own the technical roadmap, grow a high-performing team of data scientists, and ship the attribution models, intelligence leads, and investigative proof points that our public sector customers depend on. This is a rare opportunity to build at the intersection of cutting-edge data science and real-world national security impact. The impact you will have: - Lead the design and delivery of blockchain attribution models, intelligence leads, and investigative proof points for US Government and law enforcement customers — using AI tools to accelerate hypothesis generation, model iteration, and signal validation across TRM's data moat - Own the technical roadmap for the BLOCKINT Public Sector data science sub-team, partnering with product, engineering, and public sector account teams to translate federal intelligence requirements into data science workstreams - Use AI coding assistants and LLMs (Claude, Codex, Copilot) to challenge assumptions in existing heuristics and rapidly prototype new intelligence approaches — setting the standard for AI-native research on the team - Build and develop a high-performing team of data scientists: hire top talent, create structured growth plans, deliver direct and honest feedback, and manage underperformance without delay - Collaborate cross-functionally with TRM's threat intelligence, primary intel, and GTM teams to ensure BLOCKINT PS outputs are operationally relevant and customer-ready - Drive measurable increases in velocity of intelligence output — expanding the breadth and depth of TRM's public sector data moat quarter over quarter What we're looking for: - 4+ years of experience managing data science or ML teams with direct people management responsibility (hiring, developing, managing performance) - A proven player-coach: you stay close to the technical work — reviewing models, debugging pipelines, challenging assumptions in code reviews — while also setting team strategy and representing the team in cross-functional forums - Strong Python and SQL proficiency; experience with production data science environments (BigQuery, Airflow, Kafka, git) and ability to work hands-on when needed - Active daily user of AI tools (LLMs, coding assistants) to accelerate research, validate hypotheses, and drive your own leverage — you use AI to challenge every assumption, not just to write boilerplate - Experience working with or in government, law enforcement, financial intelligence, or national security contexts — you understand the sensitivity, rigor, and mission-alignment required in this space - First-principles problem solver who approaches novel blockchain intelligence challenges by decomposing from the data up, not by applying prior-company playbooks About the Team: - The BLOCKINT Data Science team operates at the bleeding edge of blockchain analytics — combining data science, intelligence methodology, and applied ML to build capabilities used by federal agencies, law enforcement, and regulators worldwide - The team is high-trust, technically rigorous, and AI-native: we expect 90%+ of workflows to incorporate AI tooling, and we use AI to challenge every assumption — not just to move faster - Culture is direct and ownership-heavy: you are expected to operate with high autonomy, surface problems early, and iterate fast — V1 shipped and improved beats perfect held back Team Operating Rhythms: - Distributed, not distant: the team is primarily US-based and operates across EST/PST timezones; at least 6 hours of daily overlap with US Eastern time is expected - Async-first communication via Slack for day-to-day coordination; Notion and Jira for project tracking and documentation - Regular cross-functional syncs with public sector GTM, threat intelligence, and product teams to align on intelligence requirements and delivery timelines Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Leadership Principles We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy. Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form. Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. Learn More: Company Values | Interviewing | FAQs

• Own end-to-end contract lifecycle management for a broad portfolio of commercial agreements, including SaaS subscription agreements, NDAs, vendor agreements, and amendments • Draft, review, redline, and negotiate contract terms directly with customers and vendors, including real-time discussion and problem solving, escalating to legal counsel as needed • Serve as the primary point of contact and subject matter expert for contract-related inquiries from Sales, Finance, and Customer Success teams, providing timely guidance and enabling deal velocity • Develop, maintain, and continuously improve contract templates, clause libraries, fallback positions, and contracting playbooks to standardize and streamline the contracting process • Identify process gaps and lead initiatives to improve contracting workflows, reduce cycle times, and scale the contracts function in support of business growth • This role may require occasional travel (up to 5%) for team meetings, training, or company events

Who We Are Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home.   We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.   Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust.   If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.   Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look. Who You Are We are seeking a Senior Customer Success Manager to join our team! This role is ideal for someone who is passionate about delivering meaningful security outcomes, managing service delivery goals, and creating clear value for customers. If you thrive in a fast-paced environment, bring strong attention to detail, and communicate with clarity and confidence, you’ll excel here. You’ll lead customers through the post-sales journey, proactively identify risks, and drive measurable success at every stage. What You Will Be Doing? Delivering Value and Outcomes: Collaborate with customers to help them achieve their security goals, demonstrating the measurable value of Critical Start’s solutions throughout the customer lifecycle. Customer Advocacy and Champions: Build strong relationships that turn customers into advocates, showcasing their success stories and highlighting the impact of our solutions. Service Governance: Lead and deliver Quarterly Business Reviews (QBRs), annual reviews, and executive-level engagements that emphasize ROI, measurable results, and alignment with strategic objectives. Proactive Risk Management: Identify potential risks to customer success, implement mitigation strategies, and manage escalations effectively to ensure positive outcomes. Special Projects: Drive cross-functional initiatives that strengthen the Customer Success team, including process improvements, knowledge sharing, and implementation of best practices. Mentorship: Support the growth of team members through coaching, guidance, and leadership, helping elevate skills and overall team performance. Team Representation: Act as a voice for the Customer Success team in internal and external forums, advocating for customer needs and team priorities in cross-departmental initiatives. Cross-Functional Collaboration: Partner with Product, Marketing, and Security Operations teams to close the customer feedback loop and enhance the quality and impact of our services. What You Will Bring? Required Qualifications: - 5+ years of experience in customer success, account management, or related client-facing roles. - Experience in cybersecurity, SaaS, or technology industries is highly preferred. - Proven experience supporting enterprise and strategic accounts, with a focus on retention, expansion, and driving measurable customer outcomes. - Exceptional written and verbal communication and presentation skills. - Proficiency with customer success and CRM platforms (e.g., Gainsight, Salesforce) to enable reporting, automation, and insights. - Strong problem-solving, project management, and proactive decision-making skills to address customer challenges. - Ability to collaborate effectively across departments and escalate issues when necessary, ensuring customer success. What It's Like Working Here Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.     Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.     Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?    What does our Compensation and Benefits package entail?  - Competitive salary with bonus potential  - Comprehensive health benefits with generous employer contributions for medical, dental, and vision - Additional Ancillary Benefits offered at 100% employee contribution - Unlimited PTO (Paid Time Off) policy - Paid Parental and Military Leave  - Dental and Vision Plan  - Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage  - Additional Voluntary Life Insurance coverage  - 401(k) Plan with Matching Program  - Mines Employee Assistance Program - Monthly Wellness Initiatives  - Optional Pet Benefits Discount Plan   We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.    Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.     This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.    Mental and Physical Requirements    It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.    Physical:   - Stationary position for extended periods of time.  - Constantly operate a computer.   - Occasionally you may be required to move equipment or other items up to 20 lbs.  - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.    Mental:   - Must be able to apply established protocols in a timely manner.  - Make timely decisions in the context of workflow.  - Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.  - Ability to work effectively and efficiently in high stress situations.  - Ability to simultaneously address multiple complex problems.    For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).   Compensation: The total compensation range (base) being offered for this role is [$85,000 - $125,000 USD].   Additional Compensation: This role is eligible for the following: Bonus compensation   Employment Benefits: Comprehensive health benefits with generous employer contributions for medical, dental, and vision, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.   Application Deadline: The application deadline for this position is May 31, 2026.   How to Apply: Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/ #LI-CV1 #LI-Remote