Acredicoop – Cooperativa Ailos

• Drive the development of employees and maintain a positive organizational climate through evaluations, feedback and guidance, managing a healthy work environment and promoting best practices in people management; • Create and foster an innovative and participatory environment, motivating the team to engage in creative solutions to maintain a motivating workplace and ensure cooperative members’ satisfaction; • Assess and analyze team results and identify improvement opportunities by setting clear goals and regularly monitoring team performance; • Participate in the creation and implementation of the Cooperative’s strategic planning actions, taking ownership of initiatives, clarifying and aligning the team, and ensuring the Cooperative’s sustainability; • Manage the quality of Processes (new hires, registration updates, product and service sales, collections and credit operations), assuming technical and administrative responsibility for operations carried out at the service unit; monitor management reports and audit findings, identify and correct issues, and guide the team on proper internal process execution to improve planning, mitigate risks and operating expenses, and contribute to greater operational efficiency; • Serve cooperative members with excellence, strengthening trust and offering the Cooperative’s products and services; • Identify opportunities and guide the team to close business at the service unit by building relationships with existing and prospective members and the community and offering business, education and advisory solutions tailored to members’ needs; • Manage the service unit’s stakeholder relationships through engagement with members, the community, local business owners and organizations; • Enhance relationships to increase member engagement and loyalty through targeted outreach strategies; • Define and execute the unit’s prospecting strategy through opportunity mapping, database use and partnerships with organizations, companies and associations, and perform other duties related to the role.