Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience. Key Responsibilities - Respond promptly and professionally to client inquiries via email, phone, and messaging platforms - Assist with travel bookings, changes, cancellations, and special requests - Provide accurate information about destinations, travel requirements, and agency policies - Follow up with clients to confirm trip details and overall satisfaction - Handle questions or concerns with empathy, professionalism, and strong problem-solving skills Ideal Candidate - Excellent written and verbal communication skills - Customer service experience (travel or hospitality experience is a plus, but not required) - Organized, dependable, and detail-oriented - Comfortable using technology and learning booking platforms and systems - Passionate about travel and helping others create memorable experiences What We Offer - 100% remote position with flexible scheduling - Opportunities for growth within the agency - Travel perks and exclusive industry discounts - Supportive team environment with ongoing training and guidance If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you. Apply today and start your journey with Kopp Travels USA.

• Priorizar clientes com base em risco e potencial. • Organizar planos de ação por cliente. • Gerenciar carteira com visão de resultado. • Analisar indicadores com profundidade: CPL, Custo por Agendamento, Conversão Comercial. • Identificar gargalos: Marketing, Atendimento, Comercial. • Conduzir reuniões mensais com cliente. • Traduzir dados em direcionamento claro. • Alinhar estratégia com expectativas. • Atuar antes do churn acontecer • Criar plano de reversão de clientes em risco • Acompanhar clientes críticos de perto • Identificar oportunidades reais de upsell. • Conduzir apresentações de crescimento. • Trabalhar aumento de ticket médio. • Cobrar entregas do time interno • Garantir alinhamento entre: tráfego, copy, comercial

• The Growth Support Specialist works in conjunction with the Community Liaison/Business Development team to support patient admissions and census growth. • Inbound/outbound communication with patients and referral partners and will explain benefits of enrollment with the company and schedule the first appointment. • Responsible for patient insurance verification. • Responsible for processing internal and external inquiries relating to patient eligibility and admission. • Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most. • Adhere to internal quality, productivity, standard work expectations and compliance standards. • Thoroughly understand eligibility and enrollment processes for the Medical Group. • Timely, professional responsiveness to direct emailed inquiries.

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition. Role Description The Operations support representative is responsible for handling all administrative tasks for customer advocacy (collections, customer service and lease end department). Process lease transfers, refinancing and lien registrations for customers. Tasks within this Role • Process and complete inbound and outbound documentation from and to customers, such as, lien letters, soft letters, release letters, welcome letters, and other related tasks. • Send repossession notices to customers and provide the required auction documentation to facilitate the sale of vehicles. Complete the documentation for files intended for bailiffs and lawyers. Process insurance requests and cancel the coverage of insurance products. • Process total loss files and produce proofs of claim for notices and proposals of bankruptcy received and do the necessary follow-up to obtain releases. • Creation of deficiency balance letters • Ensure all lease and retail contracts have been properly registered with the appropriate provincial government registry as required by Personal Property Security Act (PPSA). Also responsible for processing any modifications to the original registration as needed based on business requirements. • Support the creation and processing of documents related to the lease transfer and refinance contracts. Qualification requirements Education • High school Diploma • Preferred: College diploma Experience • 1 years of experience with administrative tasks • Preferred: 1 to 3 years of related work experience Skills • Ability to communicate both verbally and written (French & English) • Attention to detail Work schedule Role Classification: Fully-Remote Internal Grade: 3 Salary is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary for this role is $45,000. Actual pay may vary based on experience, education, and internal compensation practices. All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process. Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require accommodation during the recruitment and selection process, please advise in advance. Only shortlisted candidates will be contacted.