• Lead and develop a team of trainers, helping them grow in their craft while rolling up your sleeves and contributing directly alongside them. • Own the programs that prepare new Support team members before they join the floor — this is the core of what your team does, and you're an active part of it. • Support cross-functional product onboarding for other teams at Jane who need to understand our product deeply to do their work well. • Bring genuine curiosity and intention to how AI and emerging tools can make learning more scalable, more personalized, and more effective — without losing the human experience at the center. • Foster a culture of continuous improvement, where feedback is thoughtful, iteration is normal, and growth is something everyone actively invests in. • Keep training content sharp and aligned — evolving alongside Jane's product and processes so what people learn on day one still holds up on day one hundred. • Use data with intention — quality insights, performance trends, learner feedback — to keep your programs moving in the right direction.

Now hiring! Customer Site Service Manager (CSSM) Southfield, MI BASF Coatings LLC is seeking a Customer Site Service Manager (CSSM) (Southfield, MI) to support the daily operation of BASF coatings products in customer automotive assembly plants by providing on-site technical and application oversight. Respond to customer requirements, enforce product quality/performance specification, and support new product/application development. Oversee product performance including color management, defect identification, process root causing and corrective actions implementation. Develop and support key customer relationships. Support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution. Assure product performance meets or exceeds customer expectations and supports business growth objectives to be our customer’s supplier of choice. Control key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations. Use ability to train and mentor members of the team to ensure the customer is receiving the best possible service. 15% domestic travel required. Telecommuting permitted. Supervise 6 direct reports holding the job titles of Field Technical Service Representatives. Job Requirements: - The position requires a Bachelor’s degree in Chemical Engineering, Industrial Engineering, or related, and five (5) years of experience in OEM Paint Application. - 15% domestic travel. Telecommuting permitted. - Experience must include the following: - All phases of the automotive paint application process, including quality, customer focus, and manufacturing - Providing on-site expertise in coatings products, their application, performance, and problem resolution as needed - Implementing action plans; tracking and updating customer metrics; and managing future plant production and new product introductions - Inventory, forecasting, billing, and ordering management for a CPU (cost per unit) business model QUALIFIED APPLICANTS: Apply at https://basf.jobs, Requisition Code 135586. Create your own chemistry with you@BASF At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include: - Flexible work arrangements whenever possible - Highly competitive retirement savings plan with company match and investment options - Well-being programs that include comprehensive mental health support for you and your household family members - Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more) - Back-up child and elder care with discount programs for families of all ages and stages - Mentoring and career development opportunities that allow you to share, learn, and thrive - Matching gifts program that allows you to deepen the impact of your contributions to qualified charities. - Employee crisis support for when the unexpected happens - Access to our BASF wine cellar, employee discounts, and much more! About us As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongatBASF Privacy statement BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud. Equal employment opportunities We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.

• Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change. • Manage a portfolio of 30-50 midmarket accounts, driving adoption, value realization, and satisfaction across the customer lifecycle. • Build relationships with key stakeholders: Engage with City Managers, Assistant City Managers, Department Heads, and operational champions to understand their priorities and align Zencity’s value. • Execute structured success plans: Develop and maintain adoption playbooks for each account, tracking progress against clear milestones (onboarding completion, feature adoption, stakeholder expansion). • Deliver value through proactive outreach: Conduct regular check-ins, usage reviews, and business reviews. • Don’t wait for customers to come to you. Partner with Account Managers: Provide adoption insights and customer health data to support renewal conversations and identify upsell/cross-sell opportunities. • Monitor and act on risk signals: Use health scores, usage data, and engagement patterns to identify at-risk accounts and intervene early. • Drive product expertise: Become a Zencity product expert and help customers unlock value across the full platform. • Contribute to CS processes: Help build and refine playbooks, templates, and best practices that scale the midmarket motion.

• Lead, manage and develop a high-performing team, fostering a culture of customer-centricity, accountability, and continuous improvement while remaining actively engaged in execution • Own customer optimization including the implementation of new workflows, guiding teams through workflow discovery, solution design, and change management, and stepping in directly to ensure successful delivery and measurable impact at go-live • Drive a strong focus on customer outcomes, product adoption, and overall experience, aligning team efforts to achieve departmental and organizational goals • Partner with customers to prioritize, design, and optimize workflows, balancing strategic oversight with hands-on involvement to improve both new and existing processes • Build and maintain trusted relationships with customer stakeholders, serving as a product subject matter expert internally and externally and ensuring long-term success and ROI • Monitor product usage and performance data, proactively engaging customers and teams to deepen adoption, validate outcomes, and address gaps in real time • Design, scale, and execute training and enablement programs for both customers and internal teams, ensuring consistent adoption of product features and evolving workflows • Establish and continuously improve scalable implementation, training, and support processes, including documentation and collateral, to drive consistency and efficiency • Ensure customer success excellence by enforcing best practices, clarifying complex issues, and coordinating cross-functional resources to accelerate resolution • Own account program plans, driving prioritization, alignment, and accountability while actively removing barriers to keep initiatives on track • Lead and deliver regular business reviews with customer champions and executive stakeholders, highlighting value, tracking progress against success metrics, and identifying opportunities to expand impact • Act as a cross-functional leader by translating customer insights into action—partnering with Product to refine the iQueue for Inpatient Flow suite and collaborating with Marketing to build scalable case study programs • Champion customer feedback loops and community engagement, helping to influence roadmap decisions, elevate best practices, and share customer success at scale