Traqq

• Own the Growth experimentation pipeline from ideation through implementation and analysis. • Lead approximately 10–20 product experiments each quarter focused on activation, onboarding, engagement, and retention. • Develop hypotheses grounded in customer behavior and business metrics. • Define success metrics before experiments launch and evaluate results using quantitative and qualitative data. • Partner with an embedded data analyst to uncover insights while independently exploring data to identify new opportunities and validate ideas. • Translate data, customer feedback, and experiment learnings into product decisions and future roadmap recommendations. • Partner closely with Engineering, Design, and Marketing to shape, build, launch, and evaluate experiments. • Balance rapid experimentation with larger strategic initiatives that improve long-term product growth. • Talk regularly with customers to better understand their needs and identify new opportunities. • Communicate experiment progress, learnings, and recommendations clearly across the organization.

• Manage inbound demo requests + free trial signups within your region. • Self-source new business through outbound prospecting — this is a required skill, not optional. • Maintain a healthy pipeline with disciplined qualification and forecasting. • Deliver engaging, outcome-driven demos rooted in strong discovery and value framing. • Solution-sell virtually to multi-stakeholder buying committees across Operations, HR, Finance, PMO, IT, and Executive teams. • Multithread effectively and identify missing buyers early. • Drive clear next steps, mutual action plans, and accurate timeline expectations. • Map the buyer journey and guide prospects from problem awareness → solution fit → technical validation → commercial close. • Maintain impeccable CRM accuracy in HubSpot — every deal should be transparent, inspectable, and forecastable. • Leverage our demo playbook, qualification frameworks, and buyer journey mapping to keep deals moving forward. • Share competitive intel, customer pain patterns, and product feedback with Sales, Marketing, and Product. • Partner with SDRs and cross-functional teams to accelerate pipeline creation and deal velocity. • Model best-in-class asynchronous communication in a global remote environment.

• Manage inbound demo requests + free trial signups within your region. • Self-source new business through outbound prospecting — this is a required skill, not optional. • Maintain a healthy pipeline with disciplined qualification and forecasting. • Deliver engaging, outcome-driven demos rooted in strong discovery and value framing. • Solution-sell virtually to multi-stakeholder buying committees across Operations, HR, Finance, PMO, IT, and Executive teams. • Drive clear next steps, mutual action plans, and accurate timeline expectations. • Map the buyer journey and guide prospects from problem awareness → solution fit → technical validation → commercial close. • Maintain impeccable CRM accuracy in HubSpot — every deal should be transparent, inspectable, and forecastable. • Share competitive intel, customer pain patterns, and product feedback with Sales, Marketing, and Product. • Partner with SDRs and cross-functional teams to accelerate pipeline creation and deal velocity. • Model best-in-class asynchronous communication in a global remote environment.

• Build and Scale Signal-Based GTM Systems: Design and operationalize workflows that transform product usage, intent, hiring, firmographic, and behavioral signals into automated sales and marketing actions. • Own Outbound and Account-Based Infrastructure: Build account identification, enrichment, scoring, segmentation, and orchestration systems. • Design AI-Powered Automation Workflows: Build AI-assisted workflows for account research, prioritization, enrichment, routing, and personalization. • Drive GTM Experimentation: Rapidly test new ICPs, messaging strategies, engagement channels, and orchestration models.

• Test Growth experiments, new features, and product improvements across web applications. • Create and execute detailed manual test cases and regression test plans. • Identify, document, and track bugs with clear reproduction steps and expected behavior. • Collaborate closely with developers, product managers, and designers throughout the development lifecycle. • Participate in feature reviews and provide early feedback on usability, edge cases, and potential risks. • Help improve QA processes, testing documentation, and release confidence. • Contribute to maintaining high product quality in a fast-moving, experiment-driven environment. • Work autonomously while proactively communicating risks, blockers, and testing outcomes.

• Identify, research, and prospect net-new MSPs, resellers, and strategic partners • Execute a consistent outbound motion (30–50 touches/week) • Own the full partner funnel: sourcing → outreach → discovery → signed agreements • Turn signed partners into active revenue contributors • Lead onboarding, enablement sessions, and co-selling activities • Join partner sales calls and support live deal cycles with end customers • Own relationships with current partners (e.g., distributors and resellers) • Run quarterly business reviews (QBRs), pipeline reviews, and co-marketing initiatives • Drive accountability for partner-generated pipeline and results • Provide insights on pricing, positioning, and product needs • Identify new ecosystem opportunities (BPOs, HR platforms, distributors, etc.) • Track all partner activity and deals in HubSpot • Maintain accurate pipeline visibility and forecasting • Ensure partner contribution to ARR is measurable and auditable

• Create product videos and motion assets (walkthroughs, feature clips, explainers) from concept to final delivery. • Design web motion experiences (hero loops, micro-interactions, hover states) aligned with our design system. • Produce high-performing creatives for experiments (A/B tests across formats, durations, and messaging). • Deliver multi-format assets for web and paid channels, ensuring consistency across breakpoints and platforms. • Handle art finalization for digital deliverables (exports, formats, performance optimization, accessibility). • Collaborate with Web/Front-end teams on implementation (Lottie, SVG, motion specs). • Maintain organized libraries, templates, and reusable components. • QA assets across devices, browsers, and formats to ensure quality and performance. • Contribute to motion guidelines and system consistency. • Partner with Marketing to iterate based on performance insights (e.g., engagement, click-through).

• Own client activation and onboarding • Manage ongoing customer relationships • Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) • Build and maintain strong, trust-based relationships • Deliver key account insights • Develop scalable processes and playbooks • Use data to drive action • Educate and enable customers • Collaborate cross-functionally with Product, Support, and Engineering teams • Continuously experiment and iterate

• Join Sales and Success calls to answer technical questions, assist with setup, and guide customers through complex implementations. • Handle escalations from Sales, Success, and Support, including tickets, emails, calls, and screenshares. • Troubleshoot advanced issues involving APIs, MSI deployments, networking, MDM configuration, and integrations. • Provide clear and empathetic explanations that help customers understand solutions and next steps. • Diagnose complex technical issues and determine root causes. • Document findings, patterns, and solutions to improve internal knowledge and reduce repeat escalations. • Assist large customers with onboarding, especially those with extensive user bases or advanced deployment needs. • Help customers adopt features such as silent installation, Hubstaff’s API, tool integration, and payroll. • Develop scalable onboarding content that simplifies adoption, shortens time to value, and decreases support demand from end users. • Collaborate closely with Sales, Success, Support, and Engineering to ensure smooth handoffs and consistent customer experiences. • Contribute to internal tooling, documentation, and process improvements.

• Support customers via email and live chat (Intercom) • Troubleshoot issues and explain solutions in a clear, friendly way • Escalate more complex cases and ensure follow-ups happen on time • Identify recurring issues and suggest improvements • Collaborate with a global, remote support team