• Hire, onboard, coach, and develop a team of Technical Account Managers • Set clear expectations, goals, and career paths for TAMs, fostering a culture of ownership, technical excellence, and customer empathy • Provide regular feedback, performance management, and mentorship to help team members grow and succeed • Oversee technical relationships for Monte Carlo’s largest enterprise customers, ensuring strong onboarding, adoption, and long-term success • Act as an escalation point for complex technical challenges and high-impact customer situations • Ensure consistent delivery of best practices around data observability, reliability, and scale • Partner with Product and Engineering to bring customer insights into roadmap prioritization and product strategy • Collaborate with Sales and Customer Success leadership on account strategy, renewals, and expansion opportunities • Help define and improve TAM processes, tooling, and engagement models as the business scales • Define success metrics for the TAM function and track performance across customer outcomes and team health • Continuously refine onboarding, playbooks, and technical standards to improve efficiency and consistency

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Principal Engagement Manager to join Procore’s Professional Services team. In this role, you’ll architect and implement innovative solutions while driving strategic customer success. The primary goal of this role is to translate complex business challenges into actionable strategies that maximize value for our users. As a Principal Engagement Manager, you’ll partner with internal stakeholders and external clients to lead high-impact strategic initiatives. Use your strategic thinking, technical acumen, and communication skills to drive customer adoption and sustainable business growth. This is your chance to shape the future of construction technology. This position reports into the Senior Manager of Project Management, Professional Services, Strategic and can be based remotely within the US. We’re looking for someone to join us immediately. What You’ll Do - Lead and execute complex, multi-solution engagements to deliver exceptional value to our customers. - Manage resources and timelines to oversee the successful delivery of continued success packages. - Define a comprehensive services roadmap that aligns with our strategic company goals. - Collaborate with cross-functional teams to build sustainable outcome visions with key enterprise customers. - Develop solution maps by identifying system dependencies and integration points across the platform. - Partner with sales and customer success teams to establish and maintain trusted advisor relationships. - Orchestrate services roles and workstreams across both pre-sales and post-sales motions effectively. - Surface relevant data insights to inform strategic decision-making and optimize overall performance. Qualifications - 8+ years of experience in strategic consulting, SaaS Customer Success, or Professional Services. - 4+ years of industry-specific experience in construction or business transformation consulting for construction-related clients. - Strong strategic thinking and planning skills used for refining external and internal business strategies. - Excellent communication skills with the ability to translate complex info for diverse audiences. - Proven ability to align technical solutions with business objectives to maximize customer value. - Basic proficiency in API usage for troubleshooting and understanding system interactions. - Strong data analysis skills to uncover actionable insights and optimize business performance. - Willingness to travel to client sites and company events up to 40% of the time. Requirements - Base Pay Range: 154,224.00 - 212,058.00 USD Annual - On Target Earning Range: 181,440.00 - 249,480.00 USD Annual - This role may also be eligible for Equity Compensation. - Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. Additional Information - For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. - A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: - appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; - interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; - exercising sound judgment.

Location: [Remote, USA] Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview As a Senior Technical Account Manager (Sr. TAM) , you will be the primary technical owner for a dedicated portfolio of our most strategic, high-value enterprise clients, including Fortune 500 brands. You embody the epitome of technical operational success, serving as a trusted technical advisor and strategic partner. Your primary outcome is ensuring the maximum success and retention of thes top-tier customers by driving flawless execution of their operational roadmap, leading complex technical projects, and proactively optimizing their conversational AI solutions to realize exceptional business value. You Will: Key Responsibilities & Impact This role requires a blend of advanced technical expertise, strategic customer partnership, and operational leadership. Customer & Technical Ownership Strategic Partnership: Establish and nurture strong, executive-level relationships with key customer stakeholders, serving as the trusted technical advisor for their Conversational Cloud implementation and ecosystem. Proactive Planning & Execution: Drive advanced technical operational success cross-functionally for assigned brands, including strategic planning and execution of technical initiatives to ensure alignment with customer objectives. Technical Roadmap Management: Maintain in-depth knowledge and record the details of the customer environment, architecture, customizations, and technical roadmap, ensuring seamless integration and proactive communication of operational changes, bug fixes, and enhancements. Optimization & Wellness: Conduct detailed operational health checks and business reviews to identify proactive, corrective, and optimization opportunities, and develop/execute robust wellness and event readiness plans. Innovation & Best Practice: Spearhead the development and implementation of advanced TAM methodologies, showcasing innovation within the function by driving the adoption of emerging technologies to enhance customer experience. Case Management & Resolution Leadership Complex Troubleshooting: Act as the hands-on troubleshooting driver for complex Tier 3/4 issues, bringing technical knowledge about customers’ business flows and priorities, and leading cross-functional teams to resolve challenges efficiently and effectively. Crisis Management: Excel in crisis management situations, seamlessly coordinating global support resources, participating in customer war rooms, and assuming on-call shifts to resolve critical and company-wide major incidents with precision and urgency. SLA Oversight: Oversee the delivery of support, product, and engineering services aligned with SLAs, ensuring exceptional quality and customer satisfaction. Root Cause Analysis (RCA): Conduct timely post-incident root cause analyses in collaboration with engineering and customer stakeholders. Platform Follow-up: Be the focal point for all follow-up activities indicating product issues with the LP platform, such as accessibility or security audits. Process Improvement & Team Leadership Monitoring & Alarming: Develop sophisticated alarm dashboards and drive continuous enhancements to alarm monitoring systems for proactive issue resolution. Mentorship: Lead initiatives to mentor and develop team members, providing guidance and support to foster professional growth and success. Strategic Alignment: Facilitate strategic alignment between customer requirements and the LivePerson product roadmap, acting as a subject matter expert on industry trends and emerging technologies. You Have: Required Skills & Qualifications Professional Experience & Education Demonstrated Expertise: 7-10 years of professional experience in a Technical Account Management or related technical customer-facing roles within the SaaS/CCaaS or web engagement sectors, with a demonstrated focus on servicing Fortune 500 clients. Education: Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, or a technical discipline) or equivalent practical experience. Travel: Willingness to travel to customer sites as needed, up to 10% of the time, to strengthen client relationships. Technical Expertise Web & Scripting: Extensive hands-on experience with omnichannel, web, and scripting technologies. Integration: Strong understanding of APIs/SDKs to facilitate support of integrations and customization. Data Analysis: Proficiency in data analysis, including SQL/NoSQL/Data lake , to extract actionable insights and drive informed decision-making. Tooling: Experience with CRM tools, bug tracking systems (e.g., Jira), repositories (e.g., Git), and log aggregation/monitoring tools (e.g., Splunk, DataDog). Attributes & Mindset Problem-Solving: Advanced critical thinking and problem-solving abilities to address intricate technical challenges and drive innovative solutions. Communication: Exceptional verbal and written communication skills and a proven track record of successful relationship management, capable of translating complex technical concepts for C-level stakeholders. Autonomy & Discipline: Self-motivated and adept at working autonomously with minimal supervision. Disciplined and committed to fulfilling on-call duties as necessitated by business demands, including flexibility to work non-standard hours (holidays, nights, weekends) for top account crisis management. Leadership: Proficient in leading technical discussions related to platform and product performance, guiding internal teams towards customer-centric solutions. Resilience: Ability to thrive under pressure and tight deadlines. The base salary range for this role will be between $108,000 to $135,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. Our Benefits & Perks We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. 🏥 Health & Wellbeing Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs. Wellness Resources: Access to wellbeing resources and programs including our EAP plan. Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. 💰 Financial Security & Growth 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution) HSA & FSA Plans:  To help you plan for health related expenses on a pre-tax basis Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. Additional Insurances: Basic and supplemental  life insurance,  Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance. Development: Access to internal professional development resources. 👨‍👩‍👧‍👦 Time Away & Family Support Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval. Paid Public Holidays. Generous Parental Leave Policy: Including maternity/paternity support and fertility services. 💻 Workplace Flexibility Remote-First Model: This role is fully remote ( #LI-Remote ), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person. Why You’ll Love Working Here As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space. Belonging at LivePerson: Equal Opportunity Employer We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE) . We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law. Accessibility Commitment LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. Important Candidate Notice The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets. Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com

Oomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. We are seeking a strategic and customer-focused Technical Account Manager (TAM) to serve as a trusted advisor to our customers throughout their lifecycle. This role partners closely with Customer Success to deeply understand customer business objectives, provide technical expertise, and drive long-term value realization and expansion opportunities. The ideal candidate combines strong technical acumen, consultative skills, and business insight to guide customers in maximizing platform adoption, scalability, and ROI. Customer Partnership & Discovery Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives. Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs. Develop a deep understanding of each customer’s environment, workflows, and long-term goals. Establish and maintain strong, influential relationships with customer stakeholders and internal cross-functional teams. Serve as a trusted advisor and advocate, setting appropriate expectations and driving successful outcomes. Technical Guidance & Value Realization Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability. Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases. Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency. Proactively identify opportunities to enhance customer ROI through strategic initiatives and expanded platform utilization. Lead compelling, value-based demonstrations—both standard and customized—to showcase platform capabilities and business impact. Probe for additional expansion opportunities by aligning platform capabilities to evolving customer needs. Product Advocacy & Feedback Loop Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements. Capture, track, and document product feedback and competitive intelligence. Communicate customer insights effectively to drive continuous platform improvement. Expertise & Continuous Development Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations. Continuously refine technical, product, and pre-sales knowledge to stay current with platform enhancements and evolving customer use cases. Maintain a strong understanding of industry trends, competitive landscape, and best practices. Qualifications: Market-competitive salary + equity A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital The base salary range for this position is: $130-150k Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.