• Responsible for supporting billing, accounts receivable, and revenue cycle operations by ensuring accurate invoice processing, payment reconciliation, and system alignment. • Prepares and manages weekly billing activities and invoice submissions. • Prepares and re-submits corrected claims or invoices as needed. • Performs minimal business to business collection activity as needed to maintain low and current receivable balances. • Reconciles payments and performs denial research using database queries and spreadsheet analysis. • Collaborates with IT department for refining existing billing processes and management reports.

• Monitor real-time contact volume and performance in a multi-skill, fast-paced contact center environment. • Analyze forecasts, schedules, and live data to ensure service levels and production goals are met. • Utilize Workforce Management tools and historical trends to manage intra-day staffing levels. • Recommend and implement real-time staffing adjustments based on changing business needs. • Manage schedule exceptions, including time-off requests and shift changes for contact center agents. • Assess staffing availability for training, projects, and other business initiatives. • Develop and maintain reports to support operational insights and decision-making. • Support ad-hoc analysis and special projects as needed.

The Abundance Institute is a mission-driven nonprofit dedicated to creating the legal and social space for emerging technologies to thrive. We believe technological progress is the primary driver of human flourishing. Rather than merely managing the status quo, we work to identify and dismantle the regulatory barriers that inhibit innovation, empowering founders and policymakers to build a future of abundance. We are seeking a Policy Analyst to amplify our energy research and education efforts. In this role, you will translate complex technical and regulatory hurdles into actionable policy ideas, with a primary focus on state-level energy reforms. We are looking for an individual who rejects degrowth mindsets and is eager to grow the energy abundance movement through market-based solutions. We operate with a startup mentality. As an agile team, we value proactivity and the ability to pivot across different verticals as needed to advance our mission. There is a preference for in person work in Washington D.C., but will consider remote work for exceptional candidates. Key Responsibilities & Skillsets - Policy Research & Analysis: Analyze the energy policy landscape and legislative trends to identify regulatory bottlenecks. Develop ideas to accelerate infrastructure deployment and expand open energy markets. Monitor legislation, identify inflection point opportunities for engagement, and write testimony or other supporting written materials. - Strategic Communication: Distill complex topics into white papers, policy briefs, and op-eds for policymakers and stakeholder audiences. - Stakeholder Engagement: Build relationships across think tanks, policymakers, tech founders, and energy providers connect them to engagement opportunities. Attend briefings, coalition meetings, and events as a representative of Abundance Institute. - Regulatory Fluency: Knowledgeable about the energy regulatory landscape, primarily at the state level, with a secondary understanding of federal opportunities.

Join a winning team of innovative thinkers, seasoned mortgage professionals, and financial experts. Build your career at Planet—recognized as a Top Mortgage Employer by National Mortgage Professional. Job Summary The Default Analyst - Intern will assist with researching and monitoring defaulted commercial loans to ensure all records and status updates remain accurate. They will also support the department with documentation, reporting, and various special projects to help maintain operational efficiency and compliance. Essential Duties and Responsibilities - Assists with administrative support and research of special projects. - Performs other duties assigned related to assisting with the review of departmental reports and quality checks to support compliance, maintaining system templates and loan documentation, and helping with special projects or audits to improve operational efficiency. Position Requirements Education - High school diploma or equivalent required Experience - None required Functional/Technical Skills - High degree of organizational skill and problem-solving ability - Ability to work as a self-starter - Detail oriented; ability to execute accurately - Strong communication skills - Desire to learn and grow professionally - Experience working with Microsoft Windows applications Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice. Benefits As a temporary worker, you are not eligible for PTO or to participate in our company sponsored benefit programs such as the company sponsored 401(k) program. Planet Home Lending does not accept unsolicited resumes or candidate submissions from recruiters or employment agencies. In the absence of an enforceable, fully executed agreement for a specified position, Planet Home Lending has no obligation to pay any compensation or recruiter fee of any kind. In the event a recruiter, agency or other similar third-party submits a resume or candidate without a valid binding agreement, Planet Home Lending explicitly reserves the right to pursue and hire those candidate(s) without any obligation or compensation to the referring party. Any unsolicited resumes, referrals, or candidate submissions, including those communicated to a member of the Human Resources team or a hiring manager, shall be deemed the property of Planet Home Lending. If you or your agency would like to be considered as a future recruiting partner, please email HR-Recruiting@planethomelending.com.