• Design, implement, and maintain centralized analytics frameworks that enable consistent measurement and evaluation of customer experience across the enterprise. • Conduct advanced, deep-dive analyses using customer, operational, and digital data to identify trends, pain points, and opportunities for improvement. • Establish and operationalize closed-loop routines that ensure insights are translated into concrete actions, with measurable outcomes and feedback mechanisms. • Standardize CX measurement practices and metrics to consistently drive comparability, reliability, and clarity in reporting across all customer touchpoints. • Prepare and deliver executive-level reports and presentations that synthesize complex analytics into clear, actionable recommendations for senior leadership. • Collaborate with business leaders, product managers, and technology teams to embed CX analytics into business processes and strategic initiatives. • Acts as a trusted advisor to senior leadership, influencing enterprise CX strategy and decision-making. • Leads advanced analytics projects with significant enterprise impact and complexity. • Responsible for frameworks and routines that shape CX measurement, reporting, and continuous improvement across all lines of business. • Accelerate identification and resolution of customer pain points through timely, actionable insights. • Enhance the clarity, consistency, and impact of customer experience reporting at all organizational levels. • Strengthen the connection between CX metrics and financial outcomes, supporting investment prioritization and ROI measurement. • Minimize redundant analyses and reporting through standardized frameworks and processes. • Proactive CX Management: Enable the organization to anticipate and address emerging customer trends and needs proactively.

Who We Are Launchpad Technologies Inc. is a global technology partner connecting top talent with high-impact projects across North America and beyond. We specialize in Staff Augmentation and product development, helping companies scale with agility while empowering professionals to grow in meaningful, remote-first environments. What we are looking for We're looking for a detail-oriented and proactive Senior Business Continuity Analyst ready to support a growing enterprise resilience program. If you're passionate about risk management, process improvement, and cloud-based DR practices, this could be the next step in your career. 📅Start date: ASAP 🖋️Contract type: Full-time / Contractor 🕘Work hours: Monday to Friday, 10 AM - 6 PM PST 💻Work mode: 100% remote What You’ll Be Doing - Supporting the development, maintenance, and execution of BC/DR procedures, SOPs, and documentation. - Assisting with impact assessments, plan creation, testing, training, and awareness initiatives across departments. - Tracking and reporting on program metrics to measure resilience effectiveness. - Coordinating with internal teams and third-party vendors to ensure accurate and up-to-date recovery procedures. - Managing central documentation repositories (plans, test results, contact lists, etc.). - Assisting with compliance audits and certification activities (e.g., ISO 27001, ISO 22301). - Contributing to cross-functional improvements and participating in sessions to drive operational continuity. What You Need to Succeed Must-haves - 5+ years of experience in risk, compliance, business continuity, or a related operations or governance field. - Understanding of risk and control concepts, including mitigation and measurement. - Strong organizational and planning skills, with attention to detail. - Excellent written and verbal communication skills. - Ability to collaborate in small team settings and deliver results independently with guidance. - Familiarity with tools like Jira, Confluence and Google Workspace. - Knowledge of standards such as ISO 22301, ISO 27001, and NIST frameworks. - Trustworthy, accountable, adaptable, and eager to learn Nice-to-haves - Experience with BC software tools (e.g., Riskonnect). - Understanding of application or infrastructure architecture. - Exposure to cloud services (PaaS, SaaS, IaaS) and how they impact recovery planning What to Expect from Our Hiring Process (We might merge some of the instances in order to provide a smoother and shorter process) - Intro Chat – 60 min with our Talent team - Cultural Fit – 30 min with our Team Engagement Manager - Meet the Team - 30/60 min with the Program Manager - Technical Interview - 30/60 min with the Team - Final Check - 30 min with the Senior Manager Why You’ll Love Working at Launchpad - 💻 100% remote from anywhere - 💸 Competitive compensation in USD - 🧠 Training allowances for upskilling - 🌍 Work with global teams and top-tier clients - 🖥 Home-office hardware setup - 🏖 PTO for recharge and balance - 🫶 People-first culture built on trust, autonomy, and impact Compliance & Equal Opportunity Launchpad is an equal opportunity employer committed to creating an inclusive environment for all applicants. We do not discriminate on the basis of race, color, religion, gender identity, sexual orientation, age, disability, or any other protected status under applicable laws in Canada and British Columbia. All candidate information will be handled confidentially and used solely for recruitment purposes in accordance with applicable privacy regulations. Ready to make your mark? Apply now and be part of something exciting!

FCCI is guided by our core values of Loyalty, Integrity, Vision, Excellence and Service. These are the principles and behaviors that guide how we support and trust one another, build our teams, cultivate leaders and create a company that feels like family. If these are your values, we’d like you to join our team. Our dynamic team is looking for a Senior Commercial Lines Underwriter to assist in the acquisition and retention of profitable commercial lines customers, through sound underwriting principles reflective of company policy. The Underwriter will work with assigned agents in meeting profitability and production goals, by following guidelines and establishing business relationships, along with managing the pricing and underwriting of an assigned territory of business. The ideal candidate will have commercial lines underwriting experience and strong agency relationships in the states of Arkansas, Mississippi, Tennessee and/or Alabama. This position will report to and work from our Gulf Coast Regional Office in Ridgeland, MS or can be field-based from within the territory (AR, MS, TN, AL). In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes: - Flexible Work Environment - Paid Family Leave - Competitive PTO & Holidays - Recognition & Bonus Programs - Medical, Vision, Dental & Life Insurance - Employee Referral Bonus - Paid Volunteer Time - 401(k) Match & Profit-Sharing The salary range for this position is $83,080-$127,945 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities. We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. Please apply via our website at www.fcci-group.com. Drug Free Workplace

EEOC Statement “Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.” You must be authorized to work in the United States without employer sponsorship. Work Environment and Travel Requirements: - This position is: Remote - Travel requirements: Up to 25% travel to Facilities and/or HSC Job Summary The Business Systems Analyst supports the implementation of Health Information Management (HIM) related applications in acute, behavioral health, and inpatient rehabilitation environments, including but not limited to Cerner Pro File, Cerner Pro Vision Document Imaging (CPDI), Remote Report Distribution (RRD), 3M, Clinical Reporting. Essential Functions - Monitors the resolution of maintenance or enhancement issues - Works with the HIM team members, Manager, and stakeholders to evaluate the design and determine modifications to existing applications that will effectively accomplish desired objectives - Collaborates with operations and vendors to understand and assist implementation of business imperatives - Coordinates work assignments given to meet deadlines and ensure continued progress toward assignment completion - Regularly meets with users, vendors, and IS staff to develop/modify system specifications - Performs system testing and prepares appropriate documentation for all phases of the application development life cycle - Research and resolves implementation-related Customer Support Center Tickets - Assists with training users for system operation and troubleshooting - Maintains Service Excellence principles - Keeps up to date on relevant HIM System(s) Version Changes, Bug-Fix, and release notes - Perform other tasks as required by management Qualifications Education/Certifications: RHIA (Registered Health Information Administrator), RHIT (Registered Health Information Technician), CCS (Certified Coding Specialist) Other Skills: - Basic knowledge of HIM, registration, revenue cycle and associated clinical system applications implementation, enhancement and support methods and practices. - Experience with Remote Report Distribution (RRD), 3M, Cerner Pro File, Cerner Pro Vision Document Imaging (CPDI), and Clinical Reporting preferred - Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. - Must be able to work in a stressful environment and take appropriate action. One or more years of experience in supporting HIM workflow and applications Physical and Mental Demands: - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. - While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computers. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.