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Hunter Industries logo
Hunter Industries

Pride in our culture, our products, our community.

Field Service Manager II

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1981H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

61 days ago

Salary

$80K - $90K / year

Seniority

Senior

Associate Degree5 yrs expEnglishSpanish

Job Description

Field Service Manager II

Hunter Industries

• Provide technical assistance to customers and regional/area managers on how to troubleshoot irrigation systems and Hunter products. • Trains contractors, distributors, municipalities, consultants, end‐users, and regional/area managers on the functionality, features, benefits, and servicing of Hunter products. • Travels to remote job sites for pre‐construction meetings, system start‐up troubleshooting or testing, and installation of new product designs. • May attend regional trade shows, superintendent meetings, and key technical presentations. • Reports all activity weekly through Field Service SharePoint team site. • Writes field service ticket in CRM for all customer support calls, site visits, and training sessions. • Maintains ongoing customer list with detailed information on status of existing product and customer reference in CRM. • Participates in education workshops, trade shows, and other industry conferences to maintain professional and technical knowledge.

Job Requirements

  • Associate’s degree in irrigation and landscape design, or equivalent experience
  • Minimum 5 years of experience in technical services in the landscape and irrigation design industry.
  • In-depth knowledge of irrigation practices, including turf management scheduling, sprinkler design, pumps, and central control systems.
  • Experience with WLAN and LAN networks.
  • Proficiency with landscape lighting systems.
  • Technical knowledge of company and competitor products, irrigation systems, installation practices, and troubleshooting methodology.
  • Strong problem-solving skills including problem analysis, planning, organizing, decisiveness, and decision making.
  • Effective interpersonal, verbal, and written communication skills in English, as well as verbal fluency in Spanish.
  • Knowledge of finance and budgeting processes with the ability to prepare budgets and manage expenses within budget.
  • Intermediate to advanced computer skills with ability to use Windows programs and to perform word processing, spreadsheet, and database management on a personal computer.
  • Willingness and ability to travel up to 50%, both domestically and internationally as needed, live in a strategic location within the territory, and work flexible hours.
  • Valid driver's license and driving record sufficient to meet requirements to be insured by company.
  • Able to obtain a valid passport.

Benefits

  • Amazing corporate culture - we walk the walk when it comes to our values!
  • FUN company events!
  • Company donation matching and volunteer rewards.
  • Career development opportunities and profit sharing bonus.

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