• Work side-by-side with end users and stakeholders to understand their toughest challenges, then design and deliver software solutions that directly address those needs. • Take full ownership of features from concept to deployment, including prototyping, integrating with existing systems, and ensuring performance in demanding real-world environments. • Collaborate across engineering, product, design, and operations teams to build scalable systems, prioritize work, and drive complex projects to completion. • Continuously monitor and improve system reliability and performance by instrumenting code, analyzing metrics, diagnosing issues, and iterating on fixes. • Balance short-term urgency with long-term maintainability—making thoughtful trade-offs that keep solutions practical, effective, and mission-focused. • Travel roughly ~25% to deploy, field-test, and support software systems, gathering feedback directly from users to ensure success in operational settings.

Product Engineer — Interact You'll own Firecrawl's browser interaction layer — the product that turns Firecrawl from a data extraction tool into the eyes of every AI agent on the web. Interact lets developers scrape a page and then pull data by acting on it: clicking, filling forms, navigating, completing authenticated workflows, extracting data static scraping can't reach. This is our #1 product hire. You own the product decisions, not just the code. You talk to customers, figure out what they actually need (not what they say they need), make prioritization calls with incomplete information, and ship the right thing fast. You also build it — but the product judgment comes first. Salary: $180,000–$290,000/year (adjusted by location — see how) Equity: Up to 0.15% Location: San Francisco or Remote (Americas, UTC-3 to UTC-10) Experience: 3+ years shipping developer-facing products in browser automation, web scraping, or agent tooling About Firecrawl Firecrawl is the easiest way to extract data from the web — a single API call to turn any URL into LLM-ready data. 8-figure ARR, 100k+ GitHub stars, ~26 people. We're building essential infrastructure for how AI agents interact with the web. What This Role Actually Is A product owner who can engineer, not an engineer who occasionally thinks about product. You talk to customers constantly. You develop an intuition for what agent developers are actually trying to do, not just what they're asking for. You make product bets — what to build, what to skip, what to kill — with imperfect data and real tradeoffs. You also understand agentic systems deeply enough to know how agents choose and use tools, what makes an interaction API reliable vs. fragile at scale, and how to test whether agents actually prefer what you've built. Then you build it yourself. Design to deployment, one person. Day to day, you: - Own the Interact product end-to-end — scrape-then-interact workflows, prompt-based interaction, session chaining, persistent profiles, live view - Talk to customers and read every GitHub issue, Discord thread, and support ticket that touches Interact — not because someone asked, but because that's where the signal is - Separate what customers ask for from what they actually need, and prioritize accordingly - Ship fast product experiments — hypothesis, build, measure, decide in days - Make prompt-based interaction reliable and magical: "click login and fill the email field" should just work, on any page, every time - Dogfood relentlessly — you use the API before you ship changes to it You're a Fit If You - Think product-first. You form opinions about what to build and why before anyone scopes a ticket. You can hold ambiguity and still make a call. - Have deep empathy for developers. You've built things developers loved. You know the difference between "works" and "delights" at the API level. - Understand the scraping and browser data space. This isn't abstract to you — you know what breaks, what's hard, and what matters. - Get agentic systems. You've thought about (or built) tooling for AI agents. You understand how agents select tools, where interaction fails, and what reliable agent workflows require. - Ship fast and learn faster. You write code, own features, and iterate. Ambiguity doesn't slow you down. You're Not a Fit If You - Need a PM to tell you what to build - Build great infra but don't care how it feels to the developer on the other end - Haven't thought about how AI agents actually use browser interaction tools - Optimize for technical elegance over shipping the right product Benefits & Perks Available to all employees - Salary that makes sense — $180,000–$290,000/year, based on impact, not tenure - Own a piece — Up to 0.15% equity in what you're helping build - Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge - Parental leave — 12 weeks fully paid, for moms and dads - Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human - Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally - Team offsites — A change of scenery, minus the trust falls - Sabbatical — 3 paid months off after 4 years, do something fun and new Available to US-based full-time employees - Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works - Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs - Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind - Doctegrity telehealth — Talk to a doctor from your couch - 401(k) plan — Retirement might be a ways off, but future-you will thank you - Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit - Pet insurance — Because fur babies are family too Available to SF-based employees - SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy - E-Bike transportation — A loaner electric bike to get you around the city, on us Interview Process - Application — Show us what you've shipped. A product, a GitHub link, a write-up. - Intro Chat (20 min) — Get to know each other. - Product Deep Dive (60 min) — How you think about product decisions, DX tradeoffs, and translating customer signal into shipped features. - Technical Deep Dive (60 min) — Architecture, system design, and how you think through hard problems live. - Paid Work Trial (1–2 weeks) — A real product problem. We evaluate shipping speed, product judgment, and DX quality. - Decision — Fast. If you want to own the product that makes AI agents actually useful on the web — and you're the kind of person who talks to customers before writing code — this is your role.

Job Title: CSA GD Exchange Customer Engineer Job Description Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online. The ideal candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on-premises and cloud platforms. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership stakeholders. As a Customer Engineer, you will act as a trusted technical advisor, supporting enterprise customers in the design, deployment, migration, and optimization of Exchange Server and Exchange Online environments, as well as broader Microsoft 365 administration and governance. Note: This position requires fluency in English. Key Responsibilities - Lead and deliver customer engagements focused on: - Exchange Server (on-premises and hybrid) - Exchange Online - Microsoft 365 administration and governance - Design and implement scalable and secure email architectures across hybrid and cloud environments - Plan and execute migrations from legacy email systems to Exchange Server and Exchange Online - Support migrations from on-premises Exchange to Exchange Online, ensuring minimal downtime and data integrity - Provide advanced troubleshooting, optimization, and post-migration support - Manage and maintain Exchange environments, ensuring high availability, performance, and reliability - Collaborate with customers to define migration strategies, timelines, and best practices - Support compliance, retention, and governance requirements within Microsoft 365 - Automate administrative tasks using PowerShell and other tools - Document technical solutions, best practices, and operational procedures. Required Qualifications - 10+ years of experience in customer-facing roles (architecture, administration, consulting, or support) - Strong hands-on experience with: - Exchange Server (administration, architecture, and migrations) - Exchange Online (administration and migrations) - Microsoft 365 administration and governance - Experience with hybrid Exchange environments - Strong knowledge of Active Directory and Azure Active Directory (Entra ID) - Proven experience planning and executing complex email migrations - Advanced troubleshooting and problem-solving skills - Experience with PowerShell scripting for automation and management - Strong communication and stakeholder management skills. Preferred Qualifications - Experience with: - Email compliance and retention solutions - Large-scale enterprise or government environments - Microsoft Graph API - Knowledge of: - Cloud Adoption Framework - Well-Architected Framework - Relevant Microsoft certifications in Exchange, Microsoft 365, or related areas. #WAH #WFH #LI-Remote Location: ESP Work-at-Home Language Requirements: Time Type: Full time

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the Role: The Dragos team is seeking a Senior Logistics Engineer to own day-to-day reverse logistics and RMA execution, accelerate POC fulfillment, and deliver actionable KPI insights that improve on-time delivery, inventory accuracy, and customer experience. This role reports to our Senior Logistics System Engineering Manager and partners closely with CX Support, Sales Ops, Finance, and our 3rd-party integration vendors to ensure reliable, cost-effective hardware movement across global operations. Responsibilities: - Lead end-to-end reverse logistics and RMA workflows: intake triage, approvals, FRU coordination, NBD shipments, asset validation, return receipt, and disposition—ensuring SLA adherence and cost control. - Execute POC and evaluation hardware fulfillment with precision: validate orders, create deployment trackers in Salesforce, coordinate 3rd-party integrator prep, and ensure accurate ship/delivery milestones. - Maintain install-base integrity: steward SKU/SN accuracy, versions, and asset IDs; reconcile variances and drive monthly inventory health with Finance and warehouse partners. - Own KPI instrumentation and reporting: develop and publish recurring dashboards for order cycle time, RMA turnaround, on-time delivery, POC conversion, inventory accuracy, and logistics cost per unit. - Continuously improve processes: identify root causes (e.g., recurring RMA drivers, labeling/INCOTERM issues), implement corrective actions with vendors, and document SOPs and playbooks. - Coordinate cross-functionally with Sales, CX, Engineering, and 3rd-party logistics to align demand signals, stock positions, and service levels; escalate risks with clear options and data. - Support RFQ/RFP processes from bid invitation through award Qualifications: - 4+ years of experience in logistics or supply chain operations - Hands-on experience in multimodal logistics operations supporting order fulfillment, RMAs, reverse logistics, or field returns with a track record of meeting SLAs. - Operational familiarity with 3PL/3rd-party integrators, shipping carriers, and international shipments (labels, customs docs, non-standard INCOTERMS execution). - Competency with order, inventory, or CRM tools (e.g., Salesforce) to create trackers, validate data, and maintain asset-level accuracy (SKU/SN). - Proven ability to build KPI dashboards and perform descriptive analysis using spreadsheets or BI tools; comfortable presenting trends and recommendations to stakeholders. - Clear, concise communication and documentation skills; able to write SOPs and collaborate across CX, Sales Ops, Finance, and Engineering. Compensation: - Salary: $100,000 - Competitive Equity Package - Comprehensive Benefits Plan #LI-NH1 #LI-REMOTE Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.