• Own end-to-end contract lifecycle management for a broad portfolio of commercial agreements, including SaaS subscription agreements, NDAs, vendor agreements, and amendments • Draft, review, redline, and negotiate contract terms directly with customers and vendors, including real-time discussion and problem solving, escalating to legal counsel as needed • Serve as the primary point of contact and subject matter expert for contract-related inquiries from Sales, Finance, and Customer Success teams, providing timely guidance and enabling deal velocity • Develop, maintain, and continuously improve contract templates, clause libraries, fallback positions, and contracting playbooks to standardize and streamline the contracting process • Identify process gaps and lead initiatives to improve contracting workflows, reduce cycle times, and scale the contracts function in support of business growth • This role may require occasional travel (up to 5%) for team meetings, training, or company events

Who We Are Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home.   We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.   Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust.   If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.   Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look. Who You Are We are seeking a Senior Customer Success Manager to join our team! This role is ideal for someone who is passionate about delivering meaningful security outcomes, managing service delivery goals, and creating clear value for customers. If you thrive in a fast-paced environment, bring strong attention to detail, and communicate with clarity and confidence, you’ll excel here. You’ll lead customers through the post-sales journey, proactively identify risks, and drive measurable success at every stage. What You Will Be Doing? Delivering Value and Outcomes: Collaborate with customers to help them achieve their security goals, demonstrating the measurable value of Critical Start’s solutions throughout the customer lifecycle. Customer Advocacy and Champions: Build strong relationships that turn customers into advocates, showcasing their success stories and highlighting the impact of our solutions. Service Governance: Lead and deliver Quarterly Business Reviews (QBRs), annual reviews, and executive-level engagements that emphasize ROI, measurable results, and alignment with strategic objectives. Proactive Risk Management: Identify potential risks to customer success, implement mitigation strategies, and manage escalations effectively to ensure positive outcomes. Special Projects: Drive cross-functional initiatives that strengthen the Customer Success team, including process improvements, knowledge sharing, and implementation of best practices. Mentorship: Support the growth of team members through coaching, guidance, and leadership, helping elevate skills and overall team performance. Team Representation: Act as a voice for the Customer Success team in internal and external forums, advocating for customer needs and team priorities in cross-departmental initiatives. Cross-Functional Collaboration: Partner with Product, Marketing, and Security Operations teams to close the customer feedback loop and enhance the quality and impact of our services. What You Will Bring? Required Qualifications: - 5+ years of experience in customer success, account management, or related client-facing roles. - Experience in cybersecurity, SaaS, or technology industries is highly preferred. - Proven experience supporting enterprise and strategic accounts, with a focus on retention, expansion, and driving measurable customer outcomes. - Exceptional written and verbal communication and presentation skills. - Proficiency with customer success and CRM platforms (e.g., Gainsight, Salesforce) to enable reporting, automation, and insights. - Strong problem-solving, project management, and proactive decision-making skills to address customer challenges. - Ability to collaborate effectively across departments and escalate issues when necessary, ensuring customer success. What It's Like Working Here Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.     Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.     Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?    What does our Compensation and Benefits package entail?  - Competitive salary with bonus potential  - Comprehensive health benefits with generous employer contributions for medical, dental, and vision - Additional Ancillary Benefits offered at 100% employee contribution - Unlimited PTO (Paid Time Off) policy - Paid Parental and Military Leave  - Dental and Vision Plan  - Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage  - Additional Voluntary Life Insurance coverage  - 401(k) Plan with Matching Program  - Mines Employee Assistance Program - Monthly Wellness Initiatives  - Optional Pet Benefits Discount Plan   We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at recruiting@criticalstart.com. Thank you for helping us maintain a safe and trustworthy hiring experience.    Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.     This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.    Mental and Physical Requirements    It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.    Physical:   - Stationary position for extended periods of time.  - Constantly operate a computer.   - Occasionally you may be required to move equipment or other items up to 20 lbs.  - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.    Mental:   - Must be able to apply established protocols in a timely manner.  - Make timely decisions in the context of workflow.  - Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.  - Ability to work effectively and efficiently in high stress situations.  - Ability to simultaneously address multiple complex problems.    For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).   Compensation: The total compensation range (base) being offered for this role is [$85,000 - $125,000 USD].   Additional Compensation: This role is eligible for the following: Bonus compensation   Employment Benefits: Comprehensive health benefits with generous employer contributions for medical, dental, and vision, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.   Application Deadline: The application deadline for this position is May 31, 2026.   How to Apply: Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/ #LI-CV1 #LI-Remote

Cardinal Health™ at-Home Solutions is an industry-leading medical supplies provider serving people with chronic and serious health conditions in the United States. The Retail & Consumer Manager for Cardinal Health’s at-Home Solutions leads a team of sourcing and category manager for OTC, Self Care, retail and cash pay channels. This role also is responsible for partnering with Sales on customer initiatives. Responsibilities - Drives strategy and maintain best-in-class strategic relationships. - Leads and supports team of OTC/Selfcare/Retail managers who own key strategic manufacturer accounts and partnerships. - Work cross functionally to drive the strategy - Work closely with sales on unlocking customer initiatives to help grow sales through product assortment and strategic partnerships - Combines creative thinking and market expertise to identify opportunities along the entire continuum of care to drive commercial growth both in direct-to-consumer DME and pharmacy channels, as well as wholesale channel. - Works internally and externally to identify, close and implement opportunities to drive growth while bringing mutual value to stakeholders. - Partner with the business development team on opportunities to onboard for this respective area. - Drives decisions that have a short- and long-term impact on work processes, outcomes and customers for at-Home Solutions, in addition to broader Cardinal Health enterprise. - Management of strategic operational and commercial development of sales channels, including new categories of business aligned with business strategy. Qualifications - Bachelor’s degree in related field, or equivalent work experience, preferred. - 8+ years of experience, preferably including relevant work within manufacturing and/or distribution healthcare sectors, preferred. - Deep familiarity with the OTC/Selfcare/Retail space - Proven ability to lead conversations with manufacturer partners to drive desired results - Proven leadership capabilities, including ability to manage diverse personalities/skill sets in a changing environment. - Strong contract management experience - Experience managing large partnerships or key accounts. - Ability to travel up to 25% nationwide What is expected of you and others at this level - Manages professional employees and/or business support staff - Participates in the development of policies and procedures to achieve specific goals - Ensures employees operate within guidelines - Decisions have a short term impact on work processes, outcomes and customers - Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management - Interactions normally involve resolution of issues related to operations and/or projects - Gains consensus from various parties involved Anticipated salary range: $105,100 - $135,090 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 06/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

• Directs audit team to complete external audits by prioritizing and organizing projects • Responsible for preparation and presentation of the coding audit to the client and coding team • Interview, hire and train Audit and Education Specialists (Auditors) • Monitor and evaluate auditor performance and carry out improvement activities • Analyze, review and resolve coding and documentation issues related to reimbursement, compliance and revenue enhancement • Ensure auditors meet 95% or higher quality standards • Collaborate with sales to complete proposals and new customer discovery