• Deliver on the product vision and roadmap for Reverse Logistics. • Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end. • Partner deeply with operational stakeholders to understand pain points and translate requirements into clear product direction, prioritization, and measurable outcomes. • Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals. • Communicate effectively across business and technical audiences to drive alignment, influence outcomes, and lead change across complex stakeholder groups. • Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships. • Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives.

• Responsible for the design, features, operations, and outcomes of the digital products that support patient and staff experiences. • Develops the vision and strategy to create a highly engaging digital experience leveraging a variety of technology platforms. • Works to develop product feature roadmap, develop and deliver operational metrics, and continually captures consumer and patient feedback to drive the product backlog. • Collaborates in partnership with information systems, consumer experience, marketing, and clinical teams to enhance digital capabilities in the delivery of health care. • Serves as consistent thought leader for all digital products in addition to own principal product accountabilities. • Collaboratively defines digitally enabled Memorial Hermann experiences for consumers and patients, leveraging multiple channels in a way that is engaging and intuitive experiences for our omni-channel strategy. • Is directly accountable for the development of features and capabilities across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods. • Defines a multi-year strategy for their product portfolio, representing it to governance, steering committees and executive updates. • Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement. • Provides leadership in the refinement and fulfillment of the health system’s digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system’s digital platform, ensuring the system remains vibrant in today’s changing healthcare marketplace.

About mSupply TM mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. Job Summary The Director of Product Data Management is a strategic leadership role responsible for building, governing, and scaling enterprise-wide product data capabilities. Reporting to the VP of Merchandising, this role drives the consolidation of multiple PIM systems into a unified MDM/PIM solution, ensuring a single, reliable source of product truth across the organization. The Director will lead data governance, quality, and standardization efforts while enabling cross-functional teams to make confident, data-driven decisions. This position combines strategic vision with hands-on execution and oversees a team dedicated to product data operations, working closely with Product, Engineering, Analytics, Operations, and external partners. Job Duties & Responsibilities • Lead the strategy, roadmap, and execution for consolidating multiple PIM systems into a unified MDM or PIM solution • Evaluate current systems and define future-state architecture requirements in partnership with Engineering and Technology teams • Ensure the product data platform is scalable, accessible, and supports enterprise-wide needs • Own PIM integration strategy to support product data quality across all channels and marketplaces • Define and enforce data governance frameworks, including ownership, accountability, and decision rights across product data domains • Develop and maintain scalable data governance policies, standards, and procedures • Drive improvements in product data accuracy, consistency, and reliability across all systems • Partner with business stakeholders to ensure product data meets quality standards for decision-making • Oversee product data enrichment to ensure completeness and adherence to business standards • Implement standardized taxonomies, metadata definitions, and lifecycle management practices • Act as the authoritative source for product data standards and resolve cross-functional discrepancies • Own the strategy and management of product relationship data to enable cross-sell and cross-merchandising opportunities • Collaborate with Category Management and Merchandising teams to ensure actionable and structured product data • Design scalable governance frameworks to support product launches, market expansion, and system integrations • Anticipate future data needs and proactively build supporting infrastructure • Establish cross-functional collaboration models across Product, Engineering, Analytics, and Operations • Translate data governance initiatives into measurable business outcomes for senior leadership • Oversee end-to-end product data ingestion from manufacturers and OEM partners, including onboarding and lifecycle tracking • Manage data SLAs and ensure timely, accurate, and complete product data delivery • Continuously evaluate and improve data enrichment quality and completeness • Define, track, and report KPIs to measure data governance effectiveness and maturity • Foster a culture of continuous improvement within the product data team • Lead, mentor, and develop a team responsible for product data operations and governance • Set team priorities, performance expectations, and promote a collaborative, accountable culture Qualifications - 10+ years of experience in product data management, data governance, MDM, or a related field - At least 2 years of leadership or team management experience - Proven experience leading or contributing to PIM/MDM consolidation or implementation initiatives - Experience managing product data ingestion workflows, including working with external partners such as manufacturers or OEMs - Strong understanding of data quality principles, taxonomies, metadata, and product lifecycle management - Demonstrated ability to drive cross-functional alignment across technical and non-technical teams - Experience defining and tracking KPIs to measure data governance success - Strategic thinker with the ability to execute and solve operational challenges - Strong communication skills with the ability to translate complex data concepts into business terms - Highly organized with strong project and stakeholder management capabilities - Comfortable working in ambiguous environments and building structure where needed - Experience in retail, e-commerce, merchandising, or manufacturing-related industries (preferred) - Hands-on experience with PIM platforms such as Akeneo, Salsify, or inRiver (preferred) - Familiarity with MDM tools and data governance technologies (preferred) - Experience defining data SLAs and managing vendor or partner data relationships (preferred) - Understanding of marketplace and channel data requirements such as Amazon, EDI, or DTC (preferred) - Minimal Travel Required Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: - Prolonged periods of sitting and working on a computer - Occasional standing, walking, and moving throughout office or branch environments - Ability to travel occasionally for vendor meetings, branch visits, or company events - Ability to lift up to 15–20 pounds occasionally What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: - Medical, dental, vision, and prescription coverage effective immediately - 401(k) plan with company contributions - Life insurance and short- and long-term disability coverage - HSA/FSA options and an Employee Assistance Program (EAP) - Paid time off, including vacation, holidays, and personal days - Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com. Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply

Pay & Schedule - Hourly Pay Range: $19.00 - $22.00 - Shift Schedule: Thursday - Sunday, 9:00am - 3:00pm - Weekly Hours: Approximately 18–28 hours per week based on assigned schedule What You’ll Do As a Crisis Line Associate, you will: - Answer crisis calls from individuals seeking emotional support, including those at risk of suicide - Provide empathetic, active, and non-judgmental listening - Help de-escalate crisis situations and foster a sense of hope - Accurately document call interactions - Meet call response and performance expectations - Participate in supervision, team meetings, and ongoing training What We’re Looking For Required: - Must be 18 years of age or older - High school diploma, GED, or past equivalent experience - Must reside in State of MA - Must be able to meet technology requirements as stated below - Strong communication and listening skills - Ability to maintain strict confidentiality - Sound judgment and emotional resilience - Ability to work independently in a remote environment - Employment with The Samaritans is contingent upon the successful completion of a background check in accordance with applicable laws. Preferred: - 2+ years of professional or volunteer experience - Experience in crisis support, behavioral health, or related fields - Prior helpline or call center experience Training & Development All new hires must successfully complete: - Crisis Line Associate training program - Supervised “learning shifts” prior to independent work We are committed to your growth and provide ongoing education and support. Device Technology Requirements (Remote Work) - Bring your own device or request from organization - Minimum 10–20 Mbps download / 5 Mbps upload - Recommended 50 Mbps download / 10 Mbps upload - Reliable internet connection with low latency (<100 ms) - Ability to work in a private, distraction-free environment Why Join The Samaritans? - Make a direct impact in your community every day - Be part of a mission-driven, compassionate team - Work remotely with a consistent, predictable schedule - Gain valuable experience in crisis intervention and behavioral health Equal Opportunity Employer The Samaritans is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are respected, supported, and valued.