• Create Case, Site, Instrument, Contact, etc., and perform verification (ticket creation) • Return calls to customers who left voicemail • Act in accordance with FLASH account instructions • Identify customer's issue and forward the case to the appropriate support queue • Route Cases and Work Orders (WO) for peripherals and replacement parts • Provide customers with information on the status of their cases

• Triage patient concerns over the phone using clinical judgment and standardized protocols for a variety of eye conditions (e.g., vision loss, pain, flashes/floaters, postoperative complications, etc.). • Determine urgency of care needs, schedule patients accordingly, escalating acute or emergent cases to appropriate providers or clinical staff. • Assist with basic concerns or questions patients have on their visit and triage to the right PSC for support. • Document all patient interactions and triage outcomes accurately in the EHR. • Provide basic patient education related to symptoms, home care instructions, and next steps based on triage outcome. • Collaborate with physicians, optometrists, and care teams to ensure continuity of care and effective resolution of patient needs. • Support call center staff by providing clinical insight and assistance in navigating patient scenarios that go beyond administrative scope. • Participate in ongoing training and competency assessments to maintain up-to-date knowledge of ophthalmology and optometry practices. • Maintain compliance with HIPAA, organizational standards, and triage protocols. • Other duties as assigned.

Overview At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. The primary function of the REMOTE Call Center Representative is to effectively handle all inbound support calls for Vision Innovation Partners affiliated Ophthalmology offices by providing excellence in customer service. Position is fully REMOTE. Applicants must reside in one of the following states to be considered and eligible for hire: PA, MD, VA, DC, FL, GA. Responsibilities include but are not limited to answering new and existing patient inquiries, scheduling/rescheduling appointment requests, and completing daily administrative tasks for our growing Call Center support team. The right candidate must have excellent interpersonal and communication skills, be detail oriented, and have a proven track record of being a team player. Additionally, candidates must have a high level of proficiency at handling customer service inquires and/or medical appointment scheduling. Experience in a health/patient care environment is desired. Responsibilities What You Will Do: - Respond to incoming calls efficiently and effectively with the highest level of quality service. - Handle inbound calls with the goal of increasing business through customer satisfaction and retention. - Answer general questions from patients with courtesy and patience. - Confirm, schedule, and reschedule appointments, as necessary. - Follow up with patients on scheduled appointments - Update patient demographics. - Collect and verify insurance information - Make outbound calls to patients and clinics. - Handle online appointment requests. - Handle email inquiries. - Task messages to clinics. What You Will Bring: - Excellent customer service and communication skills - Knowledgeable in Microsoft Word, Outlook, and Excel as well as accuracy in data entry/typing & computerized scheduling systems (EMR/EHR) - Bi-lingual (English/Spanish) preferred (but not necessary) - Professional and confidential work ethic maintaining patient privacy by adhering to all applicable HIPAA regulations. - Ability to handle multiple inbound calls in a fast-paced, challenging environment. - Ability to multitask and navigate several systems at the same time. - Positive cheerful attitude. - Demonstration of critical thinking skills. - Excellent time management skills. - Ability to prioritize tasks. - Work collaboratively & courteously with all other departments to ensure a positive patient experience. - Perform various administrative functions and other duties/projects as assigned. Qualifications ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST) The shift(s) we are currently hiring for: Monday through Friday 8:30AM - 5:00PMCandidates must have a pleasant speaking voice, professional mannerisms, excellent computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. What we offer: - Competitive compensation package - Excellent comprehensive benefits - 401(K) - Significant eye care discounts - Continuing education allowances - Career growth and development - PTO and holidays off We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employees will be provided with company computer and equipment.

Job Title: SUMMER - Student Engagement Officer Department: Admissions-Call Center Supervisor: Zack Mower, Dani Ohemeng Starting Rate of Pay: 8.00 Length of Time: Summer term May 5, 2026 to August 14, 2026; eligible for rehire for the fall semester. Department Description The Undergraduate Admissions Office is responsible for recruiting and enrolling freshman, transfer, and re-admit students. Working as a Student Engagement Officer will enhance critical and practical skills that will serve you for a lifetime, in fields such as Sales, Public Relations, Marketing, Communications, and Non-Profit. Job Description The Student Engagement Officer position is available for current High Point University Students. As a Student Engagement Officer, you will be an ambassador and personal representative of the Undergraduate Admissions Office. You will be trained to contact and connect with prospective students and families to build relationships during the recruitment cycle. You will assist the Undergraduate Admissions Office in delivering key messaging and student connections throughout the summer that helps in the recruitment of students and families to High Point University. Job Location/ Hours Required The candidate will perform all job duties through the summer virtually from their place of residence. Hours may vary depending on the job requirements; however, student employees may not exceed 25 hours per week. This position requires up to 8 hours per week. Responsibilities: - Be an ambassador and convey a positive impression of High Point University. - Speak confidently and educate prospective students and families about High Point University. - Think quickly in responding to questions and/or concerns students and families may have. - Be detail oriented. - Exhibit enthusiasm, excitement, and support for High Point University. - Remain professional in handling each phone call with courtesy and sensitivity. - Handle personal information with extreme confidentiality. Required Qualifications: One must have strong verbal communication skills, enjoy talking on the phone, a strong attentiveness to details, and enthusiasm for High Point University – its mission and programs. Desired Skills: - Must have a minimum 2.5 overall GPA - Strong character, positive attitude, enthusiastic personality - Must be organized and dependable