High Point University

Role Description The Office of Communications Digital Brand Manager remote position is responsible for protecting, enhancing, and actively managing High Point University’s digital reputation across all online platforms. This position oversees the strategy, execution, and daily operations of the university’s digital brand presence, ensuring that all external-facing content and interactions reflect the institution’s values, voice, and commitment to excellence in customer service. - Manages a team that monitors and engages across platforms including but not limited to news media, Facebook, Instagram, Reddit, TikTok, YouTube, Wikipedia, and Google Reviews. - Leads the development and execution of timely, professional, and brand-aligned responses to online commentary, reviews, and inquiries, ensuring consistent and high-quality digital experience. - Supervises the Digital Brand Specialist and Digital Concierge, as well as graduate student staff who support extended-hour coverage. - Provides active monitoring and engagement seven days a week from 8:00 a.m. to 10:00 p.m., including oversight of customer service interactions within the university’s parent Facebook group. Qualifications - Bachelor’s degree required (Communications, Public Relations, Marketing, Digital Media, or related field preferred). - Minimum of 3–5 years of experience in digital communications, brand management, public relations, or social media strategy. - Demonstrated experience managing online reputation, customer engagement, or crisis communication in a digital environment. - Experience supervising staff and coordinating team workflows preferred. - Experience writing and editing for digital platforms, including public-facing responses. Requirements - Strong understanding of digital brand management and online reputation strategies. - Deep familiarity with major social and content platforms (Facebook, Instagram, Reddit, TikTok, YouTube, Wikipedia, Google Reviews). - Exceptional writing and editing skills with the ability to tailor tone for customer service, PR response, and brand voice. - Ability to think strategically while executing tactically in real time. - Strong judgment and discretion when handling sensitive or high-visibility communications. - Proven ability to manage multiple priorities in a fast-paced, high-expectation environment. - Strong leadership and team management skills, including scheduling and performance oversight. - Data-informed mindset with ability to analyze trends and adjust strategies accordingly. - Ability to collaborate across departments and maintain strong campus relationships. Benefits - Oversees and manages High Point University’s digital reputation across major online platforms including but not limited to Facebook, Reddit, Wikipedia, and TikTok. - Creates the content and execution of online engagement, ensuring timely, accurate, and brand-aligned responses. - Supervises the Digital Brand Specialist and Digital Concierge, providing direction, training, and performance management. - Oversees graduate student staff supporting weekend and extended-hour coverage. - Manages team scheduling to ensure consistent coverage from 8:00 a.m. to 10:00 p.m., seven days a week. - Oversees and guides online PR responses, including responses to reviews, comments, and media-related discussions. - Monitors and engages within the parent Facebook group, ensuring a high level of customer service and brand representation. - Establishes standards, templates, and best practices for digital communication and response protocols. - Identifies emerging trends, risks, and opportunities related to the university’s online reputation. - Collaborates with Office of Communication, Admissions, Student Life, and other departments to ensure consistent messaging. - Provides regular reporting and insights on digital sentiment, engagement trends, and reputation metrics. - Serves as a key point of contact for escalated digital communication issues or sensitive situations. - Maintains a positive work atmosphere by communicating effectively with students, parents, faculty, staff, and leadership. - Other duties as assigned. Accountability - Responsible for the overall health, consistency, and strength of the university’s digital brand and reputation. - Responsible for the performance and effectiveness of the digital brand team, including full-time and student staff. - Accountable for ensuring timely, professional, and brand-aligned engagement across all monitored platforms. - Responsible for maintaining high standards of customer service in all digital interactions. For more information about this position, please contact Lauren Whitley, Vice President for Communications Management at lwhitle2@highpoint.edu.

Job Title: Game Designer for Dentistry Game Department: School of Communication Supervisor: Kristina Bell, Brian Heagney, & Michelle Devlin Starting Rate of Pay:$10.00 Length of Time: Eligible for rehire on a semester basis. Department Description: Game Design and the Workman School of Dental Medicine are launching a multi-year, funded initiative to build an original educational game platform for graduate healthcare education. We will design and prototype an interactive, multiplayer learning platform to support dental students in clinical preparedness, adaptive learning, and case-based decision-making. Job Description: Summer 2026 students will work on: - Game Design Document (GDD) development - Interactive quizzes and mini-games - Collaborative/competitive challenges - Early concept prototypes Paid summer position with interdisciplinary collaboration. Commitment - Summer 2026 (8 weeks) - 10–20 hours/week - Virtual meetings required Job Location/ Hours Required: The candidate will perform most/all job duties virtually. Hours may vary depending on the job requirements; however, the total number of hours a student employee may work per week is 20 hours. This position requires up to 20 hours per week. Responsibilities: - Translate learning objectives into gameplay mechanics (with faculty and student teammates). - Draft and update GDD sections (core loop, progression, rules, UX flow, quiz/assessment integration). - Prototype, playtest, and iterate on quizzes, mini-games, and challenges. - Define visual direction and collaborate on concept art; refine based on stakeholder feedback. Required Qualifications: - Currently enrolled student (undergraduate or graduate) in Game Design or related field. - Strong writing skills; can document design decisions clearly. - Demonstrated game design work (portfolio, class projects, or equivalent experience). - Reliable, deadline-oriented, and comfortable with virtual collaboration. Desired Skills: - GDDs, systems design, character design, and/or level design experience. - Familiarity with prototyping tools (e.g., Miro, Twine) and/or engines (e.g., Godot, Unreal). - Interest in educational games and working with healthcare/dentistry subject-matter experts.

Job Title: SUMMER - Student Engagement Officer Department: Admissions-Call Center Supervisor: Zack Mower, Dani Ohemeng Starting Rate of Pay: 8.00 Length of Time: Summer term May 5, 2026 to August 14, 2026; eligible for rehire for the fall semester. Department Description The Undergraduate Admissions Office is responsible for recruiting and enrolling freshman, transfer, and re-admit students. Working as a Student Engagement Officer will enhance critical and practical skills that will serve you for a lifetime, in fields such as Sales, Public Relations, Marketing, Communications, and Non-Profit. Job Description The Student Engagement Officer position is available for current High Point University Students. As a Student Engagement Officer, you will be an ambassador and personal representative of the Undergraduate Admissions Office. You will be trained to contact and connect with prospective students and families to build relationships during the recruitment cycle. You will assist the Undergraduate Admissions Office in delivering key messaging and student connections throughout the summer that helps in the recruitment of students and families to High Point University. Job Location/ Hours Required The candidate will perform all job duties through the summer virtually from their place of residence. Hours may vary depending on the job requirements; however, student employees may not exceed 25 hours per week. This position requires up to 8 hours per week. Responsibilities: - Be an ambassador and convey a positive impression of High Point University. - Speak confidently and educate prospective students and families about High Point University. - Think quickly in responding to questions and/or concerns students and families may have. - Be detail oriented. - Exhibit enthusiasm, excitement, and support for High Point University. - Remain professional in handling each phone call with courtesy and sensitivity. - Handle personal information with extreme confidentiality. Required Qualifications: One must have strong verbal communication skills, enjoy talking on the phone, a strong attentiveness to details, and enthusiasm for High Point University – its mission and programs. Desired Skills: - Must have a minimum 2.5 overall GPA - Strong character, positive attitude, enthusiastic personality - Must be organized and dependable

High Point University Undergraduate Admissions Senior Regional Admissions Counselor serves as a key member of the Undergraduate Admissions team in a remote capacity, responsible for developing and executing a strategic recruitment plan within an assigned geographic territory. This role focuses on identifying, engaging, and enrolling academically qualified students while representing the university’s mission and value. This position requires a high level of autonomy, relationship-building, and data-informed decision-making to effectively manage a remote recruitment territory. The counselor will serve as the primary ambassador for the institution within their region, cultivating strong partnerships with students, families, and school counselors. Candidates must reside within Minneapolis, MN, St. Louis, MO, or Kansas City, as well as maintain convenient access to a major airport to support required travel.QUALIFICATIONS: Education - Bachelor’s degree required Location Requirement - The candidate must reside within the designated territory: - Minneapolis, MN - St. Louis, MO - Kansas City Experience and Training - 3–5 years of experience in college admissions, recruitment, or a related field - Experience in sales, counseling, or customer engagement strongly preferred Skills & Competencies - Exceptional interpersonal and relationship-building skills - Strong written and verbal communication abilities - Ability to work independently in a remote environment while managing competing priorities - Strategic thinking and data-driven decision-making skills - High level of organization and attention to detail - Proficiency in CRM systems and Microsoft Office Suite - Ability to maintain confidentiality and exercise sound judgment - Experience in counseling, sales or customer service with an entrepreneurial spirit is preferred Additional Requirements - Valid driver license with good driving record; must be insurable - Ability and willingness to travel extensively - Night and weekend work is required. ESSENTIAL FUNCTIONS: - Territory Management & Strategy: - Develop and execute a comprehensive, data-driven recruitment strategy for the assigned region - Establish and monitor goals related to inquiries, applications, campus visits, admits, and enrollments - Analyze territory performance and adjust strategies to meet enrollment objectives - Student Recruitment & Engagement - Build meaningful relationships with prospective students and families through in-person and virtual interactions - Clearly articulate the value of the university experience across all stages of the admissions funnel - Provide personalized guidance to prospective students throughout the admissions process - Ensure timely follow-up and consistent communication with all stakeholders - Partnerships - Establish and maintain strong relationships with high school and independent counselors - Identify and prioritize key schools and organizations to maximize recruitment impact - Coordinate counselor engagement opportunities, including campus visits and events - Application Management - Evaluate applications and render admissions decisions in partnership with university leadership - Ensure alignment with institutional standards and enrollment goals - Travel & Events - Travel extensively within the assigned region to attend college fairs, high school visits, recruitment events, and more. Approximately 6–10 weeks in fall and 3–4 weeks in spring, and travel as needed in the summer for territory events and programs - Represent the university at on-campus events - Participate in travel to campus for training and collaboration, approximately 5-7 times per year - Operations & CRM Management - Utilize CRM systems to manage communications, track engagement, and maintain accurate records - Team Collaboration - Contribute to broader admissions initiatives, including active participation in committee work and cross-functional support - Foster a collaborative and professional team environment ACCOUNTABILITY: This role directly contributes to the university’s enrollment goals by driving recruitment efforts, enhancing brand presence in the assigned region, and ensuring a high-quality prospective student experience. For more information regarding this position, please contact Cecelia Granzin, Associate Director of Regional Admissions at cgranzin@highpoint.edu.