Role Description The organization is seeking a highly organized and detail‑oriented Knowledge Intelligence Partner to support the development and ongoing optimization of an AI‑powered HR knowledge management ecosystem. This role blends content operations, knowledge management, and light project coordination to ensure HR information is accurate, accessible, and intelligently structured for employees across the company. The ideal candidate is proactive, systems‑minded, and comfortable working independently in a fast‑paced environment. You will help maintain and improve HR knowledge repositories, support content governance, and leverage AI‑driven tools to enhance searchability, tagging, and content quality. Your work will directly contribute to a scalable, ethical, and user‑centered knowledge experience. Qualifications - Bachelor’s degree in information management, library science, communications, or a related field. - 4+ years of project or program management experience in operations, learning & development, communications, or similar functions. - 2+ years of experience in knowledge management, content management, documentation, or knowledge intelligence. - Ability to quickly learn new knowledge management, AI, and collaboration tools. - Strong organizational skills and exceptional attention to detail. - Excellent written communication skills. - Demonstrated ability to manage timelines, coordinate projects, and prioritize multiple workstreams. - Ability to work independently in a fast‑paced, dynamic environment. - Commitment to ethical and responsible use of AI in HR content practices. Requirements - Maintain and organize HR knowledge repositories, ensuring content is accurate, current, and easy to navigate. - Support teams by creating templates, guides, and process documentation to standardize content creation and updates. - Assist with content migration, restructuring, and platform organization. - Tag and categorize content using established taxonomies, metadata standards, and AI‑assisted tools. - Generate usage and performance reports to identify content gaps and improvement opportunities. - Respond to knowledge requests and help employees locate HR resources efficiently. - Provide frameworks, training, and guidance to help teams audit and update their content. - Ensure content adheres to quality, consistency, and ethical AI standards. - Support cross‑functional contributors in following review and approval workflows. - Coordinate knowledge management initiatives from planning through completion. - Develop project timelines, milestones, and deliverables for content and knowledge‑related workstreams. - Facilitate stakeholder meetings to gather requirements, share updates, and align on priorities. - Track action items and follow up with contributors to ensure deadlines are met. - Prepare project status reports, dashboards, and presentations for leadership. Benefits - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Retirement plan - Vision insurance Company Description Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

• Serve as the primary analytics contact for assigned clients • Participate in client calls to present performance, explain data, and provide actionable recommendations • Support the development of measurement frameworks, especially for ecommerce clients • Translate business goals into clear tracking and reporting approaches • Oversee implementation of tracking across Google Ads, Meta, and Microsoft Ads • Guide GTM (web + server-side) structure and GA4 event design • Support advanced implementations including Meta CAPI and Enhanced Conversions • Ensure accuracy and consistency across reporting outputs (primarily Looker Studio) • Identify and resolve tracking gaps that impact data quality • Work closely with media teams to align tracking with campaign strategy • Act as a bridge between analytics and media for troubleshooting and QA • Support internal standardization of tracking and reporting practices

Company Profile   At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success.       Overview   We are seeking a Ticketing Analyst to support and manage ticketing environments within a production service delivery setting. This role is ideal for someone who is detail-oriented, organized, and eager to learn operational support processes. The Ticketing Analyst will play a key role in ensuring incident, request, and work-order tickets are properly triaged, tracked, and resolved in a timely manner.  This position requires qualified candidates who live in the continental US. This role is not eligible for visa sponsorship, visa transfer or C2C candidates.   Please note the anticipated start date for this role will be June/July 2026.    Responsibilities:      - Monitor incoming tickets within the ticketing system to ensure they are accurately logged and categorized. - Triage and route tickets to the appropriate teams based on priority, impact, and established procedures. - Track ticket progress and follow up to ensure timely resolution and adherence to service-level expectations. - Maintain high data quality standards within the ticketing system, including accurate fields, notes, and status updates. - Monitor ticket queues to identify aging tickets, potential bottlenecks, or process gaps. - Help maintain overall system integrity through consistent and accurate ticket management. - Support adherence to operational and service delivery processes. - Assist with basic reporting on ticket volumes, trends, resolution times, and common issues. - Escalate issues or risks appropriately when patterns or delays are identified. - Coordinate with cross-functional teams (operations, engineering, service delivery) to support ticket resolution. - Communicate clearly and professionally with team members regarding ticket status and next steps.

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: HealthIT Data Modeling Services Job Summary: Works as a business/data analyst with strong user-facing communication skills, leveraging prior healthcare experience to develop and deliver semantic model solutions under occasional guidance. Collaborates with stakeholders to gather requirements, translate business needs into actionable insights, and deliver clear, concise data assets and data marts. Key responsibilities include analyzing data sources, designing, and developing the semantic layer to connect business language with technical data, ensuring data consistency, and documenting metadata, lineage, and business definitions. The role also requires collaboration with technical teams, data governance, and business stakeholders to ensure the semantic model meets business needs for self-service analytics. Implements small projects or components of large projects. Ability to solve medium to complex problems. . KEY RESPONSIBILITIES • Develops or modifies data models, ETL processes, and BI tool solutions. • Ensures appropriate documentation for all development and modification. • Ensures integrity and security of institutional data. • The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES - Communication & Stakeholder Engagement (Proficient): Excellent communication skills with the ability to translate complex data into actionable information. Effectively communicates complex data concepts to both technical and non-technical users. Gathers requirements, presents findings, and provides support to end users. - Healthcare Data & Compliance (Proficient): Demonstrates strong understanding of healthcare data standards and regulatory requirements (e.g., HIPAA). Applies healthcare domain knowledge to ensure data solutions meet regulatory requirements. - SQL Writing (Proficient): Writes complex SQL queries for data extraction, transformation, and analysis. Optimizes queries for performance and accuracy. - Data Warehousing Concepts (Proficient): Demonstrates a strong understanding of data warehousing concepts such as ODS, enterprise data warehouse, data marts, and semantic modeling. Applies best practices in data organization and integration. Demonstrates an understanding of design concepts, data organization, capabilities and limitations. Worked with corporate, as well as local, data warehouse models. Has used at least one of the state-of-the-art data warehouse packages available in practical application of moderate difficulty. - Dimensional and Semantic Modeling (Intermediate): Demonstrates a strong understanding of modeling concepts like Start and snowflake models. Builds and optimizes the semantic layer for intuitive, self-service data access and analysis by end-users. - Data Marts (Intermediate): Has successfully applied the skill in situations of medium complexity. Occasionally needs assistance from internal technical support in its application, operation or practice. May have successfully completed in-depth training in core components of the skill. - Cloud Technologies (Novice): Experience working with cloud platforms such as Azure Databricks for data analysis and processing. - Python for Data Analysis (Novice): Uses basic Python coding skills for data analysis, data manipulation, and automation tasks. About the Department: Health IT HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of: - Delivering distinctively personalized care - Improving the health care of individuals and communities regionally, nationally and internationally - Providing transformative learning programs - Supporting compelling discoveries Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues. Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology. Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members. Core Capabilities : Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: Less than 1 year Education: Bachelor's Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.