Role Description CTG is seeking a dynamic and experienced Service Desk Client Services Manager to lead and oversee a high-performing call center team based in Colombia, supporting a U.S.-based healthcare client utilizing the Epic EHR platform. This remote, work from home, role is responsible for ensuring exceptional service delivery, operational excellence, and alignment with ITIL best practices while maintaining strong client relationships in a regulated healthcare environment. The ideal candidate will bring a balance of service desk leadership, healthcare application knowledge (Epic preferred), and experience managing offshore/nearshore teams supporting U.S. clients. The candidate must be able to travel regularly to U.S. client sites and the Colombia delivery center to drive operational alignment, strengthen client relationships, and support team performance. Duties: - Lead daily operations of a multi-channel service desk (voice, chat, ticketing) supporting healthcare systems, including Epic and related platforms. - Ensure adherence to SLAs, KPIs, and quality standards for a U.S.-based healthcare client. - Monitor call center performance metrics, including call volumes, Average Handle Time (AHT), Average Speed of Answer (ASA), abandonment rate, First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Drive continuous improvement in service delivery, workflows, and escalation handling. - Oversee incident, request, and escalation management processes aligned with ITIL best practices. - Manage, coach, and develop a team of service desk analysts and supervisors in a nearshore delivery model (Colombia). - Foster a high-performance, customer-centric culture across distributed teams. - Conduct regular performance reviews, quality assurance evaluations, and coaching sessions. - Support workforce planning, scheduling, and coverage optimization. - Serve as the primary liaison between the service desk team and U.S.-based client stakeholders. - Lead service reviews, reporting, and executive-level updates. - Ensure alignment of service delivery with client expectations and contractual obligations. - Identify risks, trends, and opportunities for service improvement. - Collaborate with clinical, operational, and IT stakeholders to resolve complex issues. - Maintain compliance with healthcare regulations, including HIPAA and data privacy standards. - Implement and optimize ITIL-based processes (Incident, Request, Problem, Knowledge, Change). - Drive knowledge management adoption and self-service capabilities. - Leverage reporting and analytics tools (e.g., Power BI dashboards) to identify trends and improve outcomes. - Partner with automation and AI initiatives to enhance service desk efficiency. - Travel regularly to U.S. client sites and the Colombia delivery center to support alignment and performance. Qualifications - Strong leadership and team management capabilities in a service desk or call center environment. - Expertise in IT service management frameworks (ITIL). - Proficiency in contact center technologies (Amazon Connect strongly preferred). - Experience with healthcare applications, including Epic, Cerner, or Meditech. - Strong analytical and reporting skills using tools such as Power BI. - Excellent communication and stakeholder management skills. - Ability to manage SLAs, KPIs, and performance metrics effectively. - Bilingual proficiency in English and Spanish. - Strong problem-solving, escalation management, and decision-making abilities. - Experience working in cross-cultural and distributed team environments. Requirements - 5+ years of experience in Service Desk or IT Operations leadership roles. - Proven experience managing call center or support teams in a nearshore/offshore model (Latin America preferred). - Experience supporting U.S.-based clients, preferably in the healthcare industry. - Demonstrated success in managing client relationships and service delivery performance. - Hands-on experience with ITIL processes and service management tools. - Experience supporting EHR platforms such as Epic strongly preferred. Education - Bachelor’s degree in Information Technology, Healthcare Informatics, Business Administration, or a related field, or equivalent experience. - ITIL Certification (Foundation or higher) preferred. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Benefits - The expected base salary for this position ranges from $80,000 to $90,000. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. To Apply To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Emily Drew at Emily.Drew@ctg.com . Kindly forward this to any other interested parties. Thank you!

Manager - Software Publisher Services – Japan Are you looking for an opportunity to apply your Software License Compliance skills and experience to the next level? Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently serving as a trusted advisor to a broad range of clientele in various industries across the globe, including clients from Fortune 500 companies. Connor’s continued pursuit for excellence in the delivery of professional contract compliance services has gained trust and recognition of the world’s largest software vendors. The company’s experienced teams ensure our clients are served by the best tenured industry experts. Connor is seeking a Japan-based project consultant to support active software audit engagements in the region. While titled Manager for external purposes, this is a project-level role focused on in-country support. The successful candidate will serve as the local point of contact for Japanese-language communication, bridging Connor’s internal audit lead team and subject matter experts with end customers to ensure audit activities are completed accurately and on schedule. Main Responsibilities: - Serve as the primary Japanese-language liaison between Connor’s internal audit team and the end customer throughout the duration of the audit engagement. - Translate and interpret communications, documents, and data requests between Japanese-speaking customers and Connor’s English-speaking audit leads and subject matter experts. - Coordinate and track outstanding audit data requests with the customer, following up proactively to ensure timely responses and that audit milestones are met. - Facilitate communication between internal Connor audit experts and the customer to clarify requirements, resolve questions, and maintain audit momentum. - Escalate issues or delays promptly to the Connor audit lead to ensure the engagement remains on schedule. - Maintain organized records of communications, document requests, and customer responses throughout the audit lifecycle. - Support scheduling and logistics of audit-related meetings and calls between Connor team members and customer stakeholders. Requirements Experience, Skills, and Characteristics - Native or business-level fluency in Japanese (written and spoken) required; professional English proficiency required for internal team communications. - Prior experience in a client-facing, coordination, or liaison role, preferably in professional services, consulting, or compliance. - Familiarity with software licensing, IT asset management, or audit processes is a strong plus. - Strong organizational skills with the ability to track multiple open items and follow through to resolution. - Clear and professional written and verbal communication skills in both Japanese and English. - Ability to work independently in a remote environment with minimal supervision. - Comfortable working across time zones and adapting communication style to different stakeholders. - Proficient in Microsoft Office Suite, particularly Outlook, Word, and Excel. - Culturally sensitive and adept at navigating business relationships in Japan. - Experience working with international or cross-cultural teams preferred. - Strong attention to detail and commitment to maintaining accuracy in translated communications and documentation. Benefits - Why Connor? We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You’ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity. Connor Consulting Partners LLC is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are a professional who is looking for an opportunity where you can put your honed skills and abilities to work for a mission that you are passionate about, then this is the right career opportunity for you. Join us and be part of our Global Team. Apply now! Location Tokyo, Tokyo (Remote) Department SLC Employment Type Contractor-Hourly Minimum Experience Senior Manager/Supervisor

Job Overview We’re hiring a Regional Sales Manager, Appalachian Region – Remote to our team! The Regional Sales Manager is responsible for driving sales and forging strong relationships with new and existing customers. This role involves developing strategies to increase revenue, training, and motivating the sales team, and analyzing market trends to optimize sales performance. This position with support and manage sales for a portion of the southern United States and must live in the assigned territory. The role covers the following states: KY, TN, and NC. It is preferred that the candidate reside in Charlotte, NC or Knoxville, TN but will consider other locations of residence within the regional area. #LI-SL1 A Day In The Life - Providing guidance, motivation, and training to ensure the team meets or exceeds sales targets. - Developing strategies and objectives to drive sales growth and achieve revenue targets. - Tracking sales metrics, analyzing data, and generating reports to assess team and individual performance. - Designing and implementing sales plans, promotions, and initiatives to maximize revenue and market penetration. - Cultivating and maintaining relationships with key customers, understanding their needs, and ensuring customer satisfaction. - Working closely with marketing, product development, and other teams to align strategies and improve sales processes. - Developing and managing sales budgets, forecasting sales projections, and managing expenses to optimize profitability. - Keeping up with industry trends, market conditions, and competitor activities to identify opportunities or potential threats to Hubbell’s sales success. What will help you thrive in this role? - Bachelor’s Degree in Business, Management, Marketing, or related field - 6-10 years of relevant sales experience (required), utility experience is highly preferred - Excellent communication, negotiation, and customer service skills - Analytical skills to interpret sales performance and market data trends is required - Must be self-motivated, accountable, and be able to work independently - Strong interpersonal skills needed to cultivate customer relations and work with team members of various levels and backgrounds - Possess excellent time management and organizational skills - Must have excellent verbal and written communication skills and the ability to create and deliver persuasive presentations - Must be willing and able to travel up to 60% within the assigned territory (KY, TN, NC) Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Utility Solutions Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.

Medical Affairs Manager Pipeline, Oncology (m/w/d) Vollzeit (38,5 Stunden/Woche) | Gebiet: Ganz Österreich GSK ist ein weltweit führendes, forschendes Gesundheitsunternehmen mit einer starken Pipeline in der Onkologie. Zur Verstärkung unseres österreichischen Onkologie Medical Teams suchen wir eine engagierte, selbstständig arbeitende Persönlichkeit für die neu geschaffene Rolle Medical Affairs Manager Pipeline, Oncology (m/w/d). Über die Rolle Diese Position ist eine Medical Affairs Außendienststelle in der Onkologie, mit starkem Fokus auf wissenschaftlichen Austausch, Insight-Generierung und Unterstützung klinischer Studien. Zusätzlich umfasst die Rolle strategische und operative Aufgaben im Innendienst, insbesondere im Bereich Pre-Launch-Planung und Ausführung von Pre-Launch-Aktivitäten. Aufgaben - Aufbau und Pflege wissenschaftlicher Beziehungen zu externen Expert:innen (KOLs/EEs) in ganz Österreich - Expert- und Account-Mapping sowie systematische Insight-Generierung - Evidenzbasierte wissenschaftliche Diskussion zu Pipeline-Assets, Indikationen und klinischen Studien - Unterstützung der Rekrutierung und Durchführung klinischer Studien in enger Zusammenarbeit mit Clinical Operations - Planung und Durchführung von Investigator Meetings, Advisory Boards, wissenschaftlichen Meetings und Educational Events - Erstellung, Präsentation und Weiterentwicklung von Pre-Launch-Plänen - Strategische Planung und Umsetzung von Pre-Launch-Aktivitäten - Enge Abstimmung und Reporting an regionale und globale Pipeline- und Launch-Teams - Flexible Betreuung unterschiedlicher Produkte, Indikationen und Kundengruppen - Aktive Integration und Zusammenarbeit im bestehenden österreichischen Onkologie Medical Team Anforderungen - Abgeschlossenes medizinisches, pharmazeutisches oder naturwissenschaftliches Studium - Mehrjährige Erfahrung im pharmazeutischen Medical-Affairs-Umfeld, bevorzugt in der Onkologie - Hohe Selbstständigkeit, Eigeninitiative und Freude am Gestalten - Strategisches und analytisches Denken sowie hohe Umsetzungsstärke - Ausgeprägte Präsentations- und Kommunikationsfähigkeiten in Deutsch und Englisch - Teamfähigkeit und Erfahrung in funktionsübergreifenden Matrixstrukturen - Hohe Reisebereitschaft innerhalb Österreichs - Sehr gutes Verständnis von Compliance, Governance und pharmazeutischer Ethik Was wir bieten - Attraktives Gehaltspaket mit variablem Anteil - Firmen-PKW auch zur privaten Nutzung - Flexibles, familienfreundliches Arbeitsumfeld - Individuelle Weiterentwicklungs- und internationale Karrieremöglichkeiten - Hoher Gestaltungsspielraum in einer strategisch relevanten Pipeline-Rolle Marktkonformes Jahresbruttogehalt ab € 85.000 mit entsprechender Überzahlung abhängig von Qualifikation/Erfahrung sowie variablem Anteil und Firmen‑PKW. #LI-Remote #LI-GSK Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us at HR.AmericasSC-CS@gsk.com where you can also request a call. Please note should your inquiry not relate to adjustments, we will not be able to support you through these channels. However, we have created a Recruitment FAQ guide. Click the link where you will find answers to multiple questions we receive GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/