Optum NY, is seeking an RN Case Manager to join our team anywhere within the U.S. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone. At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. The RN Case Manager role, operating under general administrative direction, is primarily responsible for coordinating referrals from physicians and healthcare facilities for high-risk members. This position involves significant member education related to their illnesses and planned treatments. The Case Manager supports various Case Management and Quality Improvement programs, ensuring timely communication between members, providers, and health plans. Additionally, the role includes maintaining grievance files and associated documentation. The overarching goal of the Case Manager is to identify, coordinate, and provide appropriate levels of care while managing clinical operations and medical management activities across the continuum of care. This includes assessing, planning, implementing, coordinating, monitoring, and evaluating care. The role also encompasses health education, coaching, and treatment decision support for members, requiring a Registered Nurse (RN) qualification. The Case Manager plays a critical role in bridging the gap between healthcare providers, members, and health plans, ensuring that high-risk members receive comprehensive, coordinated, and high-quality care. The position requires strong clinical expertise, excellent communication skills, and a commitment to improving healthcare delivery. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Member Care Coordination - Collaborates with physicians and multidisciplinary teams to develop and maintain up to date, coordinated care plans - Acts as a liaison between members and the healthcare team to ensure effective communication and alignment of care plans - Member Referral Support - Assists physicians, members, and families in obtaining referrals to specialists - Provides counseling and support tailored to the clinical needs of the member - Care Plan Development - Partners with designated physicians to create and maintain individualized Member Care Plans - Clinical Improvement - Actively participates in developing and deploying Coordination of Care activities aimed at enhancing the clinical experience for both referred members and referring physicians - Liaison Role - Facilitates communication among care team members to address the needs of both the member and the physician - Provider/Member Education - Educates members and care team participants about available community and health plan benefits and services You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor of Science in Nursing (BSN), or 5 years case management experience in lieu of BSN - Unrestricted current RN licensure in state of New York or ability to obtain within 90 days of offer - 2+ years of experience in health plan case management, complex and disease case management - Experience in a remote and telephonic role - Proficient in Microsoft Office and Adobe products Preferred Qualifications: - BSN - Commission for Case Manager Certification (CCMC) - Experience in discharge planning - Experience in utilization review, concurrent review, or risk management - A background in managed care *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

• Coordinating communication between the Client and internal teams • Acting as the Client’s representative within the Casino Platform • Assisting the Client with technical requests/issues via the helpdesk • Performing initial troubleshooting, debugging, and issue iteration • Escalating unsolved cases to related teams • Prioritizing and managing the Client's requests and issues • Consulting the Client on their use of our product • Acting as a stakeholder for client-relevant product requests • Iterating on the client's ideas and problems to tailor our product to their needs • Proactive monitoring of the Client's system and its metrics, both technical and business-related

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The role of the Senior Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. - You will oversee the engagement and outcomes for customers in your portfolio - Assign out activities to other team members to achieve outcomes - Ensure customers are technically healthy and on the most recent version of our product - Guide development of new Success Plays - Work with customers to create new use case/success stories - Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses - Guide other ServiceNow teams to address customer issues - Identify and own new projects - Reduce number of escalated customers - Guide best practice development and mentor/guide junior team members - Help with recruiting Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of related work experience; OR equivalent work experience - Creativity with comfort running projects independently - Improve complex issues through analysis and resolution - Succeed in working collaboratively - Mentor team members - ServiceNow certifications For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

Job Title: Shop Support Manager (Field Operations) GTA - Remote Tommy Gun’s is rapidly expanding global franchise that currently operates over 90 barbershops in Canada with locations in the US, Australia and New Zealand too. We’re growing fast, and we’re looking for someone who wants to grow with it. This is not a sit-behind-a-desk role. You’ll be in shops, working with franchisees, solving real problems, and driving results where it actually matters. If you’re the type of person who: - Takes initiative without being asked - Moves fast and figures things out - Builds relationships quickly - Wants to own outcomes, not just tasks Keep reading. What you’ll actually do This role is about execution. - Work directly with Business Owners to improve shop performance - Get into locations regularly, build trust, and influence behaviour - Identify gaps in operations, service, and sales, then fix them - Drive revenue through better execution of the model (service, retail, experience) - Hold people accountable without damaging relationships - Support rollout of new programs and initiatives - Use data (NPS, sales, KPIs) to guide decisions and action - NPS is a core driver of growth and guest loyalty in our system What success looks like - Shops run tighter, cleaner, and more consistently - Sales improve through better execution, not just traffic - Business Owners trust you and actually listen to you - You become the go-to person in your region Who this is for This is not a “wait for direction” role. You’ll do well if you: - Are early in your career but hungry to grow fast - Have strong people instincts and aren’t afraid of tough conversations - Can walk into a shop and immediately see what’s broken - Take ownership without needing constant oversight - Like being in the field more than behind a desk Experience - 2–5 years in retail, hospitality, or service-based operations - Multi-unit experience is a bonus, not required - Strong communication and relationship-building skills - Comfortable with travel across the GTA and eastern Canada Why this role is different - You’ll work directly with operators and see the impact of your work - You’ll learn how a franchise system actually runs - You’ll have a clear path to grow into more senior roles - You won’t be stuck in meetings all day Comp & details - Salary: ~$65,000 - Remote, with regular travel to shops across the GTA, eastern Canada as well as visits to our head office in Kelowna, BC - Health benefits, RRSP matching, and product perks