Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Annual compensation between $68,000-$83,000, PLUS an annual performance-based, discretionary incentive. - Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The EAP Clinician provides high-quality, telephonic clinical assessment, brief intervention, and crisis support while coordinating appropriate resources and referrals, maintaining compliance and documentation standards, and collaborating across teams to deliver compassionate, effective Employee and Student Assistance Program services. - Clinical Assessment, Support, and Risk Management - Conduct comprehensive clinical assessments, provide brief/problem-focused support, and utilize motivational interviewing to address a wide range of emotional, behavioral, and situational concerns. - Identify and manage risk for at-risk callers, including crisis intervention, emergency response planning, and appropriate escalation following established protocols. - Care Coordination, Referrals, and Resource Navigation - Triaging callers and coordinating referrals to internal and external resources, including mental health providers, community services, WorkLife, legal, and financial specialists. - Demonstrate strong knowledge of EAP and mental health benefits while collaborating with community treatment resources, managed care programs, and internal teams to ensure continuity of care. - Professional Collaboration, Documentation, and Compliance - Maintain accurate, timely clinical documentation in case tracking systems in accordance with regulatory, legal, and organizational standards. - Collaborate effectively with Customer Success and other internal teams, participate in staff meetings or clinical presentations, and uphold ethical standards, confidentiality, and organizational values. Who You Are - Required Qualifications - Current, unrestricted license to practice independently as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, or Clinical Psychologist. - 3+ years post licensure experience in direct clinical care. - Excellent communication and interpersonal skills. - Strong computer skills including an ability to communicate telephonically and type. - Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment. - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. - - Living our Values - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. - Competencies - Ability to show empathy, common courtesy, patience, and respect to all callers - Ability to remain calm and professional while managing calls from emotional or demanding callers. - Effective critical thinking and problem solving skills - Ability to work in a team-based environment. - Effective time management and strong organizational skills - Working Conditions - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration. ESSENTIAL FUNCTIONS - Answers and triages incoming calls and requests in a prompt, professional, and polite manner; demonstrating knowledge of FPI and its practices, including payer contracts, policies, best practices, and escalation paths. - Completes scheduling from work queues to fulfill requests from internal and external/referring providers, including but not limited to referring requests to schedule, bumped appointments, reschedules from reminder cancellations, direct/open scheduling requests, no-show reschedules, and wait list scheduling. - Schedules patient appointments and reminds patients of necessary items to bring including their referral and medications. Demonstrates knowledge of provider scheduling protocols, and template guardrails, and communicates patient instructions as part of practice pre-visit activities, including insurance requirements and what to bring to the appointment. - Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately to ensure technicians, nurses, nurse practitioners, and physicians have appropriate information for response. - Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc. - Accepts, documents, and schedules appointments based on referrals from social workers, discharge planners, physicians, and physicians’ offices. Documents referral information (payer, date, reason for visit, other insurance information) in the appropriate system for verification and follow-up. EDUCATION and/or EXPERIENCE - High school diploma or general education degree (GED) preferred - Minimum 2 years of medical office or call center experience - Entry level computer skills (specific programs as deemed by department) - Strong customer service and phone etiquette skills - Accurate data entry skills Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

• Own day‑to‑day content management and publishing operations across the WordPress website and supporting microsites. • Coordinate and execute a high volume of daily content updates and site change requests from multiple marketing and business stakeholders. • Upload, format, edit, and publish content including articles, landing pages, images, documents, videos, and campaign assets, ensuring consistency with brand, compliance, and accessibility standards. • Serve as the central point of intake for website content requests, providing clear prioritization, tracking, and communication on timelines and dependencies. • Partner closely with SEO and content teams to implement on‑page optimizations, metadata updates, internal linking, and content enhancements that support organic visibility and performance. • Ensure all published content remains current, accurate, compliant, and aligned with evolving marketing and business goals. • Serve as the primary internal resource for website‑related requests across the marketing team. • Establish and provide guidance on CMS processes, content standards, and publishing workflows to help stakeholders execute updates efficiently and accurately. • Conduct regular QA and validation to ensure analytics data integrity across site updates, content launches, and new feature releases. • Support the setup and execution of A/B and multivariate tests using Adobe Target, with a focus on content and UX optimization. • Partner with UX, analytics, and marketing teams to operationalize experimentation learnings and support continuous improvement initiatives. • Identify, document, and help resolve site issues related to performance, functionality, accessibility, or user experience in collaboration with internal stakeholders and external developers.

• Investigate and help resolve complex operational challenges faced by onboarding and mobility specialists across global operations, working with minimal supervision. • Take a forward-thinking and highly engaged approach to partnering with clients, employees, and internal stakeholders to ensure operational issues are resolved effectively and sustainably. • Collaborate closely with your manager to deliver internal projects spanning operational improvement, system optimisation, workflow automation, and post-implementation measurement. • Observe onboarding and mobility workflows and provide structured recommendations to Product and Engineering teams on system enhancements, automation opportunities, and tooling improvements that benefit both internal teams and external users. • Provide support to onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations. • Act as the initial escalation point for operational issues raised by cross-functional partners, ensuring timely resolution within SLA timeframes and identifying opportunities for longer-term operational or system improvements. • Partner with your manager to design and implement initiatives across onboarding operations, including improvements to HR processes, SOPs, metrics, workflows, and supporting systems. • Serve as the formal first-line escalation owner for operational concerns, identifying root causes through review of available information, facilitating collaboration across teams, and providing sound judgement, mentorship, and direction. • Analyse, design, and execute technical and automation improvements within onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability. • Contribute to the ongoing refinement and maturity of operational processes managed globally by the onboarding and mobility team.