Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration. ESSENTIAL FUNCTIONS - Answers and triages incoming calls and requests in a prompt, professional, and polite manner; demonstrating knowledge of FPI and its practices, including payer contracts, policies, best practices, and escalation paths. - Completes scheduling from work queues to fulfill requests from internal and external/referring providers, including but not limited to referring requests to schedule, bumped appointments, reschedules from reminder cancellations, direct/open scheduling requests, no-show reschedules, and wait list scheduling. - Schedules patient appointments and reminds patients of necessary items to bring including their referral and medications. Demonstrates knowledge of provider scheduling protocols, and template guardrails, and communicates patient instructions as part of practice pre-visit activities, including insurance requirements and what to bring to the appointment. - Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately to ensure technicians, nurses, nurse practitioners, and physicians have appropriate information for response. - Handles inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc. - Accepts, documents, and schedules appointments based on referrals from social workers, discharge planners, physicians, and physicians’ offices. Documents referral information (payer, date, reason for visit, other insurance information) in the appropriate system for verification and follow-up. EDUCATION and/or EXPERIENCE - High school diploma or general education degree (GED) preferred - Minimum 2 years of medical office or call center experience - Entry level computer skills (specific programs as deemed by department) - Strong customer service and phone etiquette skills - Accurate data entry skills Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.

• Own day‑to‑day content management and publishing operations across the WordPress website and supporting microsites. • Coordinate and execute a high volume of daily content updates and site change requests from multiple marketing and business stakeholders. • Upload, format, edit, and publish content including articles, landing pages, images, documents, videos, and campaign assets, ensuring consistency with brand, compliance, and accessibility standards. • Serve as the central point of intake for website content requests, providing clear prioritization, tracking, and communication on timelines and dependencies. • Partner closely with SEO and content teams to implement on‑page optimizations, metadata updates, internal linking, and content enhancements that support organic visibility and performance. • Ensure all published content remains current, accurate, compliant, and aligned with evolving marketing and business goals. • Serve as the primary internal resource for website‑related requests across the marketing team. • Establish and provide guidance on CMS processes, content standards, and publishing workflows to help stakeholders execute updates efficiently and accurately. • Conduct regular QA and validation to ensure analytics data integrity across site updates, content launches, and new feature releases. • Support the setup and execution of A/B and multivariate tests using Adobe Target, with a focus on content and UX optimization. • Partner with UX, analytics, and marketing teams to operationalize experimentation learnings and support continuous improvement initiatives. • Identify, document, and help resolve site issues related to performance, functionality, accessibility, or user experience in collaboration with internal stakeholders and external developers.

• Investigate and help resolve complex operational challenges faced by onboarding and mobility specialists across global operations, working with minimal supervision. • Take a forward-thinking and highly engaged approach to partnering with clients, employees, and internal stakeholders to ensure operational issues are resolved effectively and sustainably. • Collaborate closely with your manager to deliver internal projects spanning operational improvement, system optimisation, workflow automation, and post-implementation measurement. • Observe onboarding and mobility workflows and provide structured recommendations to Product and Engineering teams on system enhancements, automation opportunities, and tooling improvements that benefit both internal teams and external users. • Provide support to onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations. • Act as the initial escalation point for operational issues raised by cross-functional partners, ensuring timely resolution within SLA timeframes and identifying opportunities for longer-term operational or system improvements. • Partner with your manager to design and implement initiatives across onboarding operations, including improvements to HR processes, SOPs, metrics, workflows, and supporting systems. • Serve as the formal first-line escalation owner for operational concerns, identifying root causes through review of available information, facilitating collaboration across teams, and providing sound judgement, mentorship, and direction. • Analyse, design, and execute technical and automation improvements within onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability. • Contribute to the ongoing refinement and maturity of operational processes managed globally by the onboarding and mobility team.

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! About Remote Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world. Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age, and abilities to apply. If this job description resonates with you, we want to hear from you! How we work We love working async and this means you get to set your own schedule. We empower ownership and proactivity and when in doubt default to action instead of waiting. The position The Mobility team embodies Remote’s dedication to building a worldwide talent community. They ensure employees transition smoothly across borders, adhering to local laws, and provide extensive immigration and relocation assistance. This allows Remote and its clients to secure top global talent, and their commitment to risk management and clear stakeholder communication is commendable. They improve processes for compliance in remote work and business travel, keeping Remote at the global mobility forefront. The Mobility Coordinator is a key member of our operational team, supporting immigration processes and playing a leading role in vendor management. The Mobility Coordinators are responsible for onboarding new external vendors in collaboration with our Procurement team and reconciling vendor invoices in collaboration with Mobility Specialists. Mobility Coordinators also assist the team with fundamental immigration compliance, including Right to Work (RTW) checks, expiring document reviews, and immigration audits. Join Remote at a pivotal time and contribute significantly as a Mobility Coordinator within our Onboarding and Mobility team. This role offers the unique opportunity to impact the global employment landscape directly. Requirements - 2 years experience in an administrative role (preferably in a Global Mobility, Immigration, or HR-related capacity) - Previous experience with invoice reconciliation and vendor-client communication is essential - Team player with the ability to take direction and then work independently - Strong organization skills and ability to manage workload across multiple tech platforms - Enjoys finding ways to improve and speed up their work through process improvements and automation, and familiar with using AI tools in the workplace - Writes and speaks fluent English, additional languages are a plus - Experience working remotely is a plus - Experience with Coupa or similar spend management software is a plus Key responsibilities - Verify and reconcile vendor invoices to ensure data accuracy - Support various compliance requirements, including immigration audits, physical document checking and arranging couriers, and expiring document verification - Coordinate basic Right to Work checks following structured guidelines, including face-to-face and 3rd party verification as needed - Partner closely with the Mobility managers to own tasks that ensure streamlined operations for the Mobility team - Support the Mobility Specialists with issuing immigration-related documentation, as needed - Collaborate on ad-hoc, cross-team Operations projects, including onboarding, off-boarding, and contract amendments, as needed Benefits You can learn more about the benefits we're offering to all internal employees at Remote by visiting our public Benefits & Perks Handbook page. Practicals - You'll report to: Manager, Mobility - Team: Mobility - Location: Global - Start date: As soon as possible Application process - Interview with recruiter - Interview with Manager of Mobility Operations - Team interview (Mobility Lead) - Bar Raiser interview - Prior employment verification check(s) - (async) Offer Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $23,550—$59,650 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: - work from anywhere - flexible paid time off - flexible working hours (we are async) - 16 weeks paid parental leave - mental health support services - stock options - learning budget - home office budget & IT equipment - budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply - Please fill out the form below and upload your CV with a PDF format. - We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. - If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. Please note we accept applications on an ongoing basis.