Description and Requirements - Design and Develop Conversational Flows using Genesys Cloud Architect, Amazon Lex, and Google Dialogflow. - Integrate IVAs with backend systems via RESTful APIs to enable dynamic and personalized responses. - Implement Natural Language Understanding (NLU) and speech recognition features to improve BOT accuracy and user experience. - Collaborate with Contact Center Operations to understand business needs and translate them into technical solutions. - Monitor and Optimize BOT performance, including latency, error rates, and user satisfaction metrics. - Ensure compliance with data privacy and security standards in all BOT interactions. - Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid

• Design, build, and maintain full-stack enterprise applications • Translate business and product requirements into scalable, maintainable application architectures • Establish strong foundational patterns for application structure and security • Drive technical decisions around application architecture and framework choices • Collaborate with cross-functional teams to create enterprise-grade applications. • Mentor team members and promote engineering best practices.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network The next step is to speak to Jack. Job Title: Senior Platform Engineer Company Description: Kyckr.com - Global RegTech providing real-time corporate data for AML/KYC. Job Description: As the sole Platform Engineer, you will own Kyckr’s Azure ecosystem end-to-end, managing complex infrastructure that sources real-time data from 300+ registries globally. You'll drive the modernization of legacy systems while scaling a new Registry Hub architecture, ensuring reliability and security for a high-profile client base of banks and fintechs. Location: Remote, UK Why this role is remarkable: - Full autonomy as a solo platform lead reporting directly to the CTO, with total ownership over the Azure Landing Zone and cloud evolution. - Work on a mission-critical data engine that powers global financial compliance, handling real-time synchronization across 120 countries and 300 corporate registries. - Join a pragmatic, async-first engineering culture that prioritizes high-impact technical work over bureaucracy, utilizing modern tools like GitHub Copilot and Bicep. What you will do: - Manage and evolve Azure Landing Zone architecture using Terraform and Bicep for application services like Functions, APIM, and Service Bus. - Oversee the Kubernetes cluster orchestrating high-scale web scraping infrastructure and maintain over 33 YAML-based Azure DevOps pipelines. - Lead platform security and governance by enforcing RBAC, Azure Policy, and Managed Identities to meet rigorous fintech compliance standards. The ideal candidate: - 5–8 years of hands-on Platform Engineering experience with deep expertise in core Azure services and Infrastructure-as-Code (Terraform/Bicep). - Proven track record in Kubernetes administration, container orchestration, and managing complex CI/CD environments within Azure DevOps. - Strong security mindset and independent problem-solving skills, capable of communicating technical trade-offs clearly to a distributed, international engineering team. Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. Next steps Step 1. Visit our website. Step 2. Click 'Talk to Jack'. Step 3. Talk to Jack so he can understand your experience and ambitions. Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. Step 6. If not, Jack will find you excellent alternatives. All for free. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.

Title: Senior Platform Developer // Senior Platform Engineer Montreal, Quebec Technology – Engineering Operations Full-Time Hybrid Job Description: Travel isn't just about the destination; it's about every memory created along the way. We're dedicated to shaping the future of travel by collaborating with over 200 airlines, hotels, cruise lines, rail operators, and financial services companies to create significant new revenue streams through exceptional customer experiences. Rooted in our core values—ambition, innovation, and collaboration—we constantly strive to raise the bar, exceed expectations, and bring out the best in everyone. We cultivate a culture where we believe we're better together, working toward an extraordinary future for travel. Join us in transforming everyday journeys into extraordinary experiences. About the role We are looking for a platform engineer to join our Platform Engineering team on a permanent basis. We are a leading organization that continually redefines how consumers interact with their loyalty programs. We collaborate with the largest rewards programs in the airline, hospitality, financial, and retail sectors to address complex challenges and deliver innovative e-commerce solutions. If you'd like to be a part of this, we'd love to talk with you. At Plusgrade, we're building our next-generation infrastructure by leveraging automation to maintain and enhance our existing platforms and processes. We're looking for a bright and enthusiastic individual with a passion for operations to take our infrastructure to the next level. If you enjoy working in an open and highly collaborative environment while developing high-quality software solutions, you've come to the right place. What you will do Reporting to the Lead Platform Engineer, you will be responsible for: - Collaborate closely with the Team Lead and lead key initiatives (epics) within the team - Mentoring and supporting other platform engineers - To propose innovations and solutions, present them to stakeholders, and bring them to production - Participate in the design, construction, and migration of our next-generation Kubernetes-based infrastructure (on-premises) to the cloud. - Migrate internal microservices and data services to this new infrastructure - Build and maintain CI/CD pipelines (GitLab) to meet software security and compliance requirements, while improving observability through monitoring and alerts. - Developing and maintaining our tools in Python, GoLang, and Node.js - To continuously evaluate and improve our current infrastructure - Collaborating with engineering and operations teams - Promote the platform within the organization (people, processes and technologies) What you bring - Strong expertise in AWS (EKS, managed services, VPC, IAM) and Kubernetes — deployment, operation, and incident resolution in production - Practical experience with CI/CD pipelines (preferably GitLab CI) and GitOps tools (ArgoCD) - Solid experience in Infrastructure as Code — Terraform required, Pulumi is a plus - Proficient in Linux systems ; comfortable diagnosing OS, process, and network-level problems - Solid foundation in networking : VPC, subnetting, NAT, firewalls, VPN, DNS - Proficiency in at least one scripting/development language: Python, Go, or Bash/Shell - A solid understanding of Platform Engineering and DevSecOps principles — integrating security, reliability, and developer experience as priorities - Experience with observability tools (Prometheus, Grafana, alerting) and experience in instrumenting developed systems - Comfortable with Git workflows: branching strategies, code review, merge and release processes - Good communication skills — able to explain infrastructure choices to both technical and non-technical audiences Our technology stack - Containers / Orchestration : Kubernetes (EKS), Docker - Cloud : AWS - Infrastructure as Code : Terraform - Deployment : Helm - CI/CD : GitLab - Monitoring : Prometheus, Grafana, Splunk, Slack - Languages : Python, Node.js, Go - Operating systems : Ubuntu (production), Mac (local machine) WHAT YOU'LL LOVE ABOUT US: Matching RRSP Complete health plans Flexible paid leave program Travel Experience Allowance Annual Wellness Credit Allowance for office supplies / transportation Seniority-based remote work program Parental Leave Bonus Program Passport to adventure Training allowance OUR PROCESS: Plusgrade is an equal opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to providing equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for candidates with disabilities. If you have a preference regarding the language of your interviews, please inform our Talent team when they contact you. We believe in diversity and inclusivity, which is why our interview process is designed to provide a positive candidate experience and ensure that every candidate is assessed equally. All applications will be reviewed by our talent team, and the successful candidate(s) will proceed through the following recruitment process: • Telephone interview with the recruiter • Interview with the hiring manager • Technical team interview All candidates will receive feedback, regardless of whether they successfully complete all stages of our interview process. All your information will be kept confidential. Senior Platform Engineer Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values ​​of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences. About the role We are looking for a Platform engineer to join our Platform Engineering team for a permanent position. We're an industry-leading organization continuously reshaping how consumers interact with their loyalty programs. We work with the world's largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions. If you'd like to be a part of it, we'd love to hear from you. We're building out our next-generation infrastructure here at Plusgrade and leveraging automation to maintain and improve our current platforms and processes. We're looking for a smart and enthusiastic person with a passion for operations to help take our infrastructure to the next level. If you love working in an open, highly collaborative environment making awesome software, then Points is the place for you. What You'll Do Reporting to the Platform Engineering Lead you will be responsible for: - Work closely with the Team Lead and lead key epics within the team - Mentor, coach other platform engineers in the team - Proposes innovations, solutions within the team, to external stakeholders and lead these solutions to production - Be part of the team to architect, build & migrate our next-generation infrastructure based on Kubernetes (on-prem) to the Cloud - Migrate internal microservices and data services to this new infrastructure - Build and support CI/CD pipelines (we use GitLab) to meet security & software compliance and improve observability of the system through monitoring and alerting - Manage & build our tooling in Python, GoLang and NodeJs - Constantly evaluate & improve our current infrastructure - Support and work alongside Engineering teams and Operations - Advocate for Platform within the organization - this includes people, process and technology. What You'll Bring: - Strong proficiency in AWS (EKS, managed services, VPC, IAM) and Kubernetes — deploying, operating, and troubleshooting workloads in production - Hands-on experience with CI/CD pipelines (GitLab CI preferred) and GitOps tooling (ArgoCD) - Solid Infrastructure as Code experience — Terraform required, Pulumi has more - Deep Linux systems knowledge; comfortable diagnosing issues at the OS, process, and network level - Strong networking fundamentals: VPCs, subnetting, NAT, firewalls, VPNs, DNS - Proficiency in at least one scripting/programming language: Python, Go, or Bash/Shell - Strong understanding of Platform Engineering and DevSecOps principles — you think about security, reliability, and developer experience as first-class concerns - Experience with observability tooling (Prometheus, Grafana, alerting) and a habit of instrumenting what you build - Comfortable working Git-based workflows: branching strategies, code review, merge/release processes - Strong communication skills — able to explain infrastructure decisions to both technical and non-technical stakeholders Our Tech Stack: - Containers/Orchestration : Kubernetes (EKS), Docker - Cloud: AWS - Infrastructure As Code: Terraform - Deployments: Helm - CI/CD: GitLab - Monitoring: Prometheus, Grafana, Splunk, Slack - Languages: Python, NodeJs, GoLang - OS: Ubuntu (production), Mac (local workstation) WHAT YOU'LL LOVE ABOUT US: RRSP Matching Comprehensive Health Plans Flexible Paid Time Off Travel Experience Perk Annual Wellness Perk Commuter Perk Tenure-based Work From Anywhere Program Parental Leave Top Up Adventure Pass Learning Allowance OUR PROCESS: Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities. If you have a preference regarding the language of your interviews, please inform our Talent Team when they reach out to you. We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process: • Recruiter Phone Interview • Hiring Manager Interview • Team Interview • Final Team Interview We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.