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MetLife is a leading insurance and financial services company based in New York, New York. The company and its affiliates specialize in employee benefits and li
Sr. Software Platform Engineer II
Location
India
Posted
92 days ago
Salary
0
Seniority
Senior
Job Description
Sr. Software Platform Engineer II
MetLife
Description and Requirements - Design and Develop Conversational Flows using Genesys Cloud Architect, Amazon Lex, and Google Dialogflow. - Integrate IVAs with backend systems via RESTful APIs to enable dynamic and personalized responses. - Implement Natural Language Understanding (NLU) and speech recognition features to improve BOT accuracy and user experience. - Collaborate with Contact Center Operations to understand business needs and translate them into technical solutions. - Monitor and Optimize BOT performance, including latency, error rates, and user satisfaction metrics. - Ensure compliance with data privacy and security standards in all BOT interactions. - Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives. About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company sponsored family events, Continuing education stipend, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Paid volunteer time, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Pair programming, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Team based strategic planning, OKR operational model, Team workouts, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Hybrid work model, Employee awards, Floating holidays
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