Role Description The primary responsibility of this position is to follow-up with insurance payers on outstanding claims, break down obstacles to payment, and accelerate cash collections. - Responsible for follow-up and collecting on accounts in assigned inventory. - Utilizes experience and follow-up strategies and tools to resolve claims and obtain payment. - Escalates unpaid claims to payer claims supervisor as appropriate when regular follow-up efforts are not successful. - Documents client’s host system utilizing the 5 W’s framework and related policies/procedures to ensure accurate and complete documentation. - Copies account notes into Amplify’s workflow tool. - Assigns appropriate status codes (e.g. root cause, action, etc.) in Amplify’s workflow tool so trends can be identified and addressed. - Writes first and second level appeals of all denials in effort to overturn and secure payment. - Escalates payer denial and other trends to Management for further assistance. - May also work assigned underpayments as assigned by Management. - Maintains client and/or position specific daily productivity and quality expectations. - Researches and analyzes any correspondence received related to assigned accounts. Qualifications - Must adapt and demonstrate the ability to work independently from home in a fast-paced, changing and goal-oriented environment. - Direct account follow-up and/or billing experience. - Medical Terminology, ICD-10, CPT and DRG knowledge preferred. - Knowledge of third-party billing. - Intermediate experience in Excel preferred. - Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence. - Demonstrates understanding of the entire revenue cycle. - Must be detail oriented, organized, and possess the ability to apply critical thinking skills. - Assists with problem solving, inquiries, and customer interaction to ensure positive results. Requirements - High school diploma or equivalent; additional training in hospital insurance collections is a plus. - 3-5 years of collections experience in a Hospital Business Office. Work Conditions and Physical Requirements - Work from home and remote location with a stable internet connection, a quiet and dedicated workspace free of distractions, and access to necessary office equipment. - The ability to have daily communication with team members, management, and clients through email, phone calls, video meetings and other collaborative tools. - Primarily requires sitting at a desk for extended periods. Proper lighting and ergonomics should be maintained to reduce eye strain. - Reliable high-speed internet connection is required for all remote/hybrid positions. - Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. - A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations. Travel Requirements - None

• Support the AR Manager in overseeing Accounts Receivable operations • Research, review, and resolve escalated internal and external customer issues • Assist in leading monthly aging reviews and departmental meetings • Run and review POS reports • Manage and reconcile bank statements • Serve as a role model for excellent customer service • Assist with onboarding and training of new hires on AR processes • Create and maintain monthly regional and national rebate reports

• Prepare and send invoices through Stripe and QuickBooks • Accurately record and reconcile customer payments • Maintain up-to-date records of invoices, credits, and payments in spreadsheets and the Growrk platform • Review aging reports and flag overdue accounts to the Specialist • Send initial reminders for overdue payments using pre-approved templates • Escalate unresolved or sensitive cases to the Specialist • Respond to routine inquiries about payments, invoices, and credits • Collaborate with CSMs to provide accurate information to customers • Document recurring questions and help build FAQ templates for efficiency • Prepare weekly summaries of invoice status and collections progress • Support reconciliation tasks for month-end close • Keep AR and collections processes documented and updated • Identify repetitive manual tasks and suggest improvements • Test new workflows or automation features developed by the Specialist and Enablement team • Contribute feedback to improve efficiency and accuracy • Document updated workflows and SOPs to ensure consistency and scalability.

Role Description We are seeking a full-time Accounts Receivable Coordinator to join our Business Operations team in Harrisburg, PA. This is a full-time remote position available to candidates residing in PA, DE, FL, LA, MD, NJ, OH, TX, VA, WV. Schedule: 37.5 hours/week; Monday-Friday, 9:00 am-5:00 pm Earn $17.34/hour The Accounts Receivable Coordinator monitors, analyzes, evaluates, and re-bills claims that impact reimbursement issues related to collections. They display good judgement, initiative, and resourcefulness while working in a collaborative environment. Duties and Responsibilities - Responsible for accounts receivable follow-up of assigned payers. - Review rejections, make necessary corrections, and re-bill or adjust claims. - Contacts insurance carriers or other responsible parties to confirm payment dates, question why a claim was rejected or question why a claim was not processed. - Maintains accounts receivable goals of assigned payers. - Responsible for review of appropriate action for completed refunds/credit balances. - Records all pertinent comments and follows up accordingly, always following the guidelines set forth by management. - Assist with special projects when requested. - Handles confidential information with discretion and diplomacy. - All other duties as assigned which relate to the billing and collections. Qualifications - High school diploma or GED required. - One year experience in medical billing. - Strong PC skills utilizing all aspects of Microsoft Office with a focus on Excel. - Strong organizational and customer services skills required. - Intermediate knowledge of insurance billing requirements for third party payers. - Ability to work independently and in group settings. - Two years' accounts receivable experience is preferred. Benefits - Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. - Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions. - DailyPay -- access your pay when you need it! - On the Goga well-being platform, featuring self-care tools and resources. - Access Care.com for backup childcare, elder care, and household services. - Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). - Tuition reimbursement and educational partnerships. - Employee discounts and savings programs on entertainment, travel, and lifestyle. - Access to Pryor Online Learning for free online personal development classes.