• Acquisition of new clinic partners across Germany, from identification through to contract closing • Establishing and maintaining strong relationships with decision-makers (executive management, HR, chief physicians) • Advising clinics on complex topics (e.g., recognition of qualifications, integration) • Matching clinic needs with qualified physicians from the candidate pool • Building and managing a scalable sales pipeline (including CRM and forecasting)

• Serve as the primary post-sale relationship owner for assigned strategic insurance carrier clients. • Develop and maintain trusted relationships with executive leadership, claims operations leaders, and key operational stakeholders. • Maintain comprehensive stakeholder maps and influence strategies to strengthen long-term partnerships and reduce churn risk. • Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) while ensuring alignment on performance, priorities, and next steps. • Drive strategic account planning sessions to support retention, growth, and executive engagement. • Protect revenue through proactive retention management: monitor health indicators, surface risks early, and drive mitigation plans with clear ownership and timelines. • Escalate issues effectively and coordinate internal resources to restore service confidence and prevent revenue loss. • Ensure renewal readiness through documented account plans, executive sponsorship, and performance reporting. • Lead client enablement initiatives designed to accelerate onboarding, increase adoption, and maximize ongoing utilization across Ontellus products and services. • Develop and execute customer success plans tied to measurable outcomes, including time-to-first-value and adoption milestones. • Partner with Product/Ops/Support to remove workflow friction and improve client experience where it impacts adoption and retention. • Drive revenue expansion within the installed base through new users, locations, and upsell aligned to carrier needs and value realization. • Partner with Field Sales to transition qualified opportunities and maintain joint accountability for results.

• Own and scale a strategic/enterprise account coverage model • Build and maintain senior customer relationships • Lead and coach teams through complex sales cycles • Drive multi-threaded engagement across functions • Partner with Revenue Operations for pipeline management • Identify new growth opportunities and translate insights into roadmaps • Recruit, develop, and retain sales and account management talent

• Strategic account management for B2B existing customers in Switzerland • Support with onboarding of new clients • Interface management between customers and internal teams • On-site presence and advisory services at locations in Switzerland • Collect feedback loops and market insights