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Datavant logo
Datavant

Connecting the world’s health data to improve patient outcomes.

Enterprise Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 201-500Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

101 days ago

Salary

$85K - $90K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Enterprise Account Manager

Datavant

• Serve as the primary post-sale relationship owner for assigned strategic insurance carrier clients. • Develop and maintain trusted relationships with executive leadership, claims operations leaders, and key operational stakeholders. • Maintain comprehensive stakeholder maps and influence strategies to strengthen long-term partnerships and reduce churn risk. • Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) while ensuring alignment on performance, priorities, and next steps. • Drive strategic account planning sessions to support retention, growth, and executive engagement. • Protect revenue through proactive retention management: monitor health indicators, surface risks early, and drive mitigation plans with clear ownership and timelines. • Escalate issues effectively and coordinate internal resources to restore service confidence and prevent revenue loss. • Ensure renewal readiness through documented account plans, executive sponsorship, and performance reporting. • Lead client enablement initiatives designed to accelerate onboarding, increase adoption, and maximize ongoing utilization across Ontellus products and services. • Develop and execute customer success plans tied to measurable outcomes, including time-to-first-value and adoption milestones. • Partner with Product/Ops/Support to remove workflow friction and improve client experience where it impacts adoption and retention. • Drive revenue expansion within the installed base through new users, locations, and upsell aligned to carrier needs and value realization. • Partner with Field Sales to transition qualified opportunities and maintain joint accountability for results.

Job Requirements

  • Bachelor’s degree or equivalent experience.
  • Minimum 5+ years in enterprise account management, customer growth, or strategic client-facing roles (experience working with insurance carriers, legal services, or claims-related industries preferred).
  • Demonstrated success managing executive relationships and navigating complex, multi-stakeholder enterprise accounts.
  • Proven track record improving retention and driving expansion within existing customers (users/locations/product growth).
  • Strong analytical and operating rigor; comfortable with GRR/NRR concepts, pipeline metrics, and CRM reporting (Salesforce preferred).

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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