• Identify and own a continuous pipeline of AI and automation use cases across the HR tech stack; from intelligent data validation to LLM-assisted document generation, classification, and employee-facing tooling. • Design and deploy AI-powered workflows using tools like Workato AI agents, Claude APIs, and equivalent orchestration platforms, not as one-off experiments, but as production-grade automations with monitoring and documentation. • Use AI in your own daily workflow to research configuration options, generate documentation drafts, synthesize stakeholder feedback, and prototype solutions - this is a baseline expectation, not a differentiator. • Partner with IT and integration owners to identify where agentic or LLM-driven automation can replace manual data handling, approval routing, and reporting workflows. • Serve as the People Technology SME for Core HCM in Workday and our broader tech stack, owning configuration across the employee lifecycle. • Design, configure, and maintain complex, scalable solutions focused on automation and elevating the employee experience. • Act as a strategic advisor to stakeholders across Operations, Global Expansion, IT, FP&A, and other teams, bringing Workday best practice expertise to the table, proactively identifying gaps, and driving the roadmap forward rather than waiting for requests to come in. • Lead and execute M&A integrations and new entity builds end-to-end including due diligence support, data migration via EIBs, Day 1 readiness, and post-close harmonization, ensuring a clean foundation for all downstream modules from day one. • Lead complex, cross-functional technology projects in the People Technology space from requirements gathering through testing and deployment.

• Build, Lead, and Scale a High-Performing AI Advisor Team • Be a Player/Coach: Strategic Field Engagement to Win Big Deals • Build a Repeatable Value-Selling Motion (with Deal Reviews as the Coaching Engine) • Run Autonomous Enablement Programs (Sales Excellence at Scale) • Drive Product-Market Fit via Tight Feedback Loops Across the Org

• Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary • Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times • Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly • Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests • Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling • Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement • Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

Role Description Buscamos un crack en IA que use herramientas con IA todos los días para resolver problemas reales, mejorar productividad y calidad, y ejecutar procesos operativos con disciplina. Este rol no es “teórico”: necesitamos alguien que demuestre resultados con IA, documente bien, tome decisiones y dé seguimiento con excelente servicio al cliente. Qué harás (Responsabilidades) - Resolver tareas operativas usando IA aplicada (no solo chat): análisis de información, extracción y limpieza de datos, redacción y estandarización, detección de errores, generación de reportes, creación de checklists y procedimientos. - Usar herramientas con IA para automatizar y acelerar trabajo (ejemplos): ChatGPT / GPTs, Claude, hojas de cálculo, plantillas, flujos, extensiones, asistentes, etc. - Convertir solicitudes ambiguas en acciones claras: definir qué falta, pedir datos correctos, decidir siguiente paso y documentarlo. - Garantizar calidad y trazabilidad: registrar solicitudes en ticket/tarea antes de ejecutar, dejar evidencia y cerrar correctamente. - Atención al cliente: comunicación cordial y profesional, seguimiento, minutas/evidencias cuando aplique. - Mejorar procesos continuamente: proponer mejoras (plantillas, prompts, checklists) para reducir errores y tiempo. Qualifications - IA en el día a día: usas IA para trabajar, no solo “para probar”. - Demostrable: puedes mostrar ejemplos reales (sin datos sensibles) de cómo resolviste con IA: prompts, flujos, tablas, outputs, antes/después. - Dominio de herramientas: Excel/Sheets (filtros, tablas, limpieza), herramientas web, gestión de tickets/tareas (ideal Zoho). - Control de calidad: validas resultados de IA con método (no confías ciegamente). - Criterio y decisiones: priorizas, detectas riesgos, escalas cuando toca. - Procesos: sigues pasos, documentas, dejas evidencia; cero improvisación. Requirements - Herramientas Indispensables: ChatGPT, GPTs, Claude Code, Desarrollo en APIs (API Development), Linux. Benefits - Modalidad: Remoto (El Salvador, Guatemala, Mexico). - Estación fija de trabajo, equipo con cámara e internet estable. - Plaza exclusiva: Esta posición requiere dedicación exclusiva. Al aplicar, usted confirma que no trabajará simultáneamente en otro empleo o proyecto (freelance/contrato/tiempo parcial) durante la relación con Adstter. Si usted no puede cumplir exclusividad, por favor no continúe con la aplicación.